We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

1. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available.

1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.

I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool.

The best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period.

The customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies.

Great at the beginning and now is falling behind the rest of the world

Fusion concept. All on one platform, one view of the customer.

Fusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep!

Easy to access user friendly can be used anytime to other mahcine without configuration

Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor

The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!

The new web based based interface is very heavy to run on regular machines.

Too many features. Agent monitoring, automated churning of leads, etc.

The software puts a lot of load on the system running it and therefore a normal pc becomes really slow when the software is run for some hours.

user friendly and easy to navigate

It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure.

integrating with exiting business process was easy

wonderful

its ease to use technology and its user friendly

Upgrade and compatibility issues (chrome)

easy to use.. user friendly...Reporting structure

Lot of bugs.. every now or then we are facing some or the other issue. - Support team should be more knowledgeable

All features , single window 360 degrees Customer Experience , ticketing , omni channel

IVR should be easy to configure by customer IT team

Overall, it has been a great experience

Auto Ticket creation and Alert Notifications

Nothing as such. Haven't got anything that I wouldn't recommend

The product is easy to use and even the call quality is quite good.

1.There are cases where agents have to dial multiple times to connect with one customer. 2. when the agent in on the break for 30 min it get's auto- logout. 3. Calls getting routed to some other number.