The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities.

In general the experience is good. Reporting is not user friendly.

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.

The support has been fantastic in responsiveness and answering questions about how to make the application fit our business.

Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes.

Very responsive and knowledgeable. They have frequent releases throughout the year that incorporate our requests for customization and bug fixes.

Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.

Product is very cost effective and easy to use. Very versatile and easy to setup CI's and reports.

The environment is web-based and has a lot of different automation and integration points including active directory for logins.

There are so many areas that can be configured by the administrator, all are easy and straight forward. Most of all, the Supatools team are very responsive and will assist in any way needed.

External applications extension and integration. Security policy enforcement.

The most popular functions reported by the users is quick search and the ability to create views using multiple configuration items.

I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited.

I really appreciate SupaTOOLS’ support help in getting the quick response and problem solving.

As a 10 year veteran of the product I like how it aligns to IT Service Management. It is so extensible and well modelled for Service Desk and IT management under ITIL.

Sensitive content hidden] is always willing to assist and responds quickly when needed. One of the best customer service experiences I've had with any vendor/company I've worked with so far.

SupaDESK is great if you understand the importance of Service Delivery.

The support turn around time is superb. Their team are always willing to assist no matter how big or small queries are.

Best of all, extremely good value. Pricing is extremely competitive.

With any highly customizeable system, you run the risk of making things too complicated.

I really enjoy using and customizing Canfigure. It's part of my daily routine, and I'm excited to see what else I can do in the future.

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.

Feature Rich Support System for a Great Price.

Configuring the product for things such as user grouping and admin roles was easy in some regards, but could also be cumbersome navigating the areas to make these configurations.

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

The follow up is also a welcome benefit. We reviewed more than a few products and GWI has met every expectation.

Active directory integration is a huge plus and allows the end user to open tickets with minimal input.

The good thing about it is that this is not just a one person opinion, most of the IT members likes its ease of use. Just a small Link on SharePoint or pushed to the desktops and anyone in the Org.

If you're looking for a great help desk application that integrates well into a Windows environment - then look no further.

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.

The minimal training we recieved was thorough. The help and online help is excellent and very well written.

Integrating with Outlook and other 3rd party tools. Overall attractive User Interface.

Customer support was very helpful though. It was easy to lose track of tickets for follow ups and think they could make a better interface for this area.

I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

The PC scan feature is amazing, incredibly useful utility. Numerous Reporting options.

When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.

Our company has many ticketing platforms and for our user base, this was an inexpensive and easy to implement tool.

The user-facing portal is ugly and very difficult to manage.

Moreover, they have not updated their install manual since about version 8 or so, they are now on ver 17. I have trouble with most upgrades.

I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

US Dollar

Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business.

Canfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement.

Canfigure can either be deployed on your network or we can manage it for you in our Amazon cloud.


LongDescription

Commenting/Notes

Support Ticket Management

Surveys & Feedback

Barcoding/RFID

User Management

Status Tracking

Barcode/Ticket Scanning

Request Assignment

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Single Sign On

Reservations Management

Project Management

Approval Process Control

Rules-Based Workflow

Procurement Management

Knowledge Management

Customer Database

Scheduled/Automated Reports

Change Planning

Customizable Fields

Automated Routing

Assignment Management

Call Center Management

Barcode Recognition

Data Import/Export

Problem Management

Email Templates

Multi-Location

Self Service Portal

Help Desk Management

Audit Trail

Configurable Workflow

Mobile Access

Cost Tracking

Fixed Asset Management

Dashboard Creation

Inventory Tracking

Depreciation Management

Service Reporting

CMDB

Historical Reporting

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

RFID Scanning

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Equipment Maintenance

Reporting & Statistics

Knowledge Base Management

Impact Management

Network Monitoring

Data Visualization

Reminders

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Work Order Management

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Prioritization

Relationship Mapping

Feedback Management

Equipment Tracking

Supplier Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Canfigure

Live Online

Documentation

Videos

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.


iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.


iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.


iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.



Canfigure vs iSupport

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