The overall experience was smooth and quick to do. 100% recommended product.

I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product.

So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them.

Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service.

One of the most reliable things about ChannelReply is that it works and works well! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP.

They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too!

Able to integrate with helpdesk software so that all communications from marketplaces come to one place.

Pricing is a bit expensive for the lowest tier.

Saves a bunch of time bouncing in and out of different sign ins creating a unified helpdesk across our whole business.

Integration with Zendesk was super easy. We have multiple eBay accounts, an Amazon account, and other marketplace accounts and this makes it so easy to keep all the customer contacts in one place. Additional eBay features are awesome to sending offers when questions are asked and linking to the product from which the message was sent are super helpful.

Additional features and functionality would be nice but it seems that it is limited by the marketplace API access or policies.

Excellent experience and no issues that I can remember in several years of using it.

ChannelReply operates seamlessly in the background. I have never had an issue with it. The software is critical for our business as it sends 30-50 orders a day from eBay to our customer communications tool and allows us to interact seamlessly with our customers from a better interface than eBay provides.

I would like to see more pricing tiers. Right now there is a large gap between the one we are on and the next one.