The overall experience was smooth and quick to do. 100% recommended product.

I like the most that their UI is quite intuitive and provides me with a birds-eye view of all customer tickets from different channels like Shopify, amazon, eBay, etc. It provides high-level detail on the first page, like order Id, status, address, price, and issue description.I can drill down on each issue and view other details like screenshots, callouts, etc. I do not need to go to different channels and manage my orders and their related issues, I can just hook everything up with ChannelReply.Excellent product.

So far no major con identified. I liked how easy it is to use and integrate. However, it would be helpful if they could provide some details about how secure my data is with them, especially because all my marketplaces will be connected with them.

Managing eBay and Amazon as A team is so chaotic without channel reply, We've been able to streamline our customer service in Zendesk and increase our efficiencies and provide even better service.

One of the most reliable things about ChannelReply is that it works and works well! But the best part is their customer service, Replies quickly (even given our time differences), Efficiently and effectively deals with issues and gets us back to service ASAP.

They don't offer yet offer the other marketplaces we use as ID much prefer to use Channel Reply for these too!

Able to integrate with helpdesk software so that all communications from marketplaces come to one place.

Pricing is a bit expensive for the lowest tier.

Saves a bunch of time bouncing in and out of different sign ins creating a unified helpdesk across our whole business.

Integration with Zendesk was super easy. We have multiple eBay accounts, an Amazon account, and other marketplace accounts and this makes it so easy to keep all the customer contacts in one place. Additional eBay features are awesome to sending offers when questions are asked and linking to the product from which the message was sent are super helpful.

Additional features and functionality would be nice but it seems that it is limited by the marketplace API access or policies.

Excellent experience and no issues that I can remember in several years of using it.

ChannelReply operates seamlessly in the background. I have never had an issue with it. The software is critical for our business as it sends 30-50 orders a day from eBay to our customer communications tool and allows us to interact seamlessly with our customers from a better interface than eBay provides.

I would like to see more pricing tiers. Right now there is a large gap between the one we are on and the next one.

I've used ChannelReply across two multi-million dollar ecommerce businesses and our Customer Experience strategy could not be implemented without it.

ChannelReply requires no thought. Set it up, and it runs in the background. I log in to Channel Reply every few months to check on new features and that is it. We use ChannelReply to route eBay and BackMarket to our Zendesk account and it works flawlessly at a very low price.

Nothing. The software works as intended.

The overall use of the tool to isolate returns tickets or other issues that customers have is great, easy, and straightforward.

ChannelReply helps round out our customer service platform in ways that you generally don't think about. Adding in critical data like purchases, returns, other tickets, that our platform doesn't natively do, is critical to the success of our business.

Nothing is particularly difficult, but I'm curious to see where the tool expands and grows from here.

Overall, I've had a great experience. Easy to set up and customer service is great!

Overall, this is the second time I implement Channel Reply and everything is seamless and easy to use.

I think an onboarding with a customer service rep would be beneficial for new clients

Great

Easy to manage because instructions are not complicated.

I hope you offer more integrations for other marketplaces.

We lov eit!

We have this tool integrated in Zendesk and it saves us the going back and forth

It took us some time to have it properly working

So far we have had zero issues since implementation and we love the ease of connection as well as the immediate communications increase that came from your software.

This software makes our communications with customers through Amazon as painless as possible.

To be honest we do not have any negative feedback. Perhaps more connections for us to use your product with.

There is not much to say about this product. It does as advertised and seldom causes problems. Very satisfied with it.

-consolidates multiple channels into a CRM software. -provides detailed information from the channel that would take time to retrieve otherwise -set up is easy -integrates well

-not free -set up is required -not much else

ChannelReply was fairly easy to set up and connect to Zendesk - simplifies the support process and response time to customers.

The Zendesk Integration was most useful for my staff.

No concerns with the product - very easy to set up.

It was a deciding factor for us switching from a shared google email to the Zendesk help platform because it allowed us to connect to our eBay & Amazon stores, get customer and order information and communicate within one place.

It's easy to install, set up is a breeze and very customizable, it provides order information at the click of a button for eBay & Amazon and allows our agents to access everything they need in one place.

I wish it would connect with our main ecommerce platform Shift4Shop so that we could pull in order and customer profile information.

I can see and manage my ebay customers

is a complete program, and however has all the useful functions for our type of organization

Just positive experience, really happy

Easy to understand and use. Especially happy with customer service as they are very responsive and very quick in solving issues or questions! One of the best services I have encountered once implementing new software. This creates trust for me that I choose the right tool

Could have more integrations with other marketplaces

It has been good, it has increased productivity and we no longer miss customers messages on eBay or Amazon (more eBay).

How easy it is use, it increases our customer services team productivity.

It can be slightly confusing when you have more than 1 eBay account, as you need to make sure you respond from the correct email.

Brings all of my customer messages yo one place

Never miss a message when using this software!