All Commence Reviews
1-25 of 44 Reviews
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Robert
Verified reviewer
Law Practice
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Recently I upgraded my Jurassic age version of Commence (standalone version) to RM 6.1
I use Commence for calendaring, contact management, task management and timekeeping. When it comes to personal and professional information management, I essentially "live" in Commence. I cannot imagine working life without it.
PROSThe upgrade process was efficient, professionally handled and seamless. Commence is extremely customizable. On startup, it loads almost instantly. I have a very small firm, and I use it constantly for calendaring, contact management, task managment and timekeeping. I've used Commence since the early 2000's, and Commence Corp. has consistently supported and improved its products.
CONSI rated it tops in Ease of Use, although for a solo user like me there is a learning curve. The User Manual is very good (occasionally a bit technical).
Ozair
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Very intuitive. Easy to mold to your specific needs. Powerful CRM for multiple needs
Multiple. It has become my primarty Database and CRM software. For a small business with multiple needs, at an extremely reasonable cost per year.
PROSCommence user for 15 yrs. As a marketing consultant and service provider to multiple non-profit clients, Commence is the primary Database/CRM software I use for all my needs. I have created multiple Commence Databases for multiple applications on my own to suit my specific and particular needs. I have created Commence Applications for Client Management, Inventory management and GTD (Getting Things Done) for my day to day handling of projects and tasks. ALong with many applications for Personal use as well. Once you get a hang of it, it is really very easy to set-up for your specific needs, and more importantly, to change things on a fly when you need to implement a change. I do that constantly. You can change the look and feel to what works for you. The Agents creation function (which is like a Macro function is quite strong and powerful, and so is the filtering and sorting capabilities. Have to mention the connectivity function of one category to the other, which is very powerful as well. Bottom line. I am not a programmer, I am a marketer and administrator, and I can create, modify and change Commence to suit my needs. I am sure you can too...
CONSI would like Commence to address in their future version of non web based standalone Commence: 1. Allow creation of some sort of Simple Spreadsheet into the DB. Spreadsheet format is something that we are all fond of and comfortable with, and it would be a great boost to have that functionality built in. If this exists already, and I am not aware of it, please let me know? 2. While adding text in notes, it would be great to have some flexibility to change fonts and sizes within the single note itself, that will allow some emphasis to draw attention to it. Right now only one singe font and size is allowed, which is OK, but in a long note, the change in font or the ability to increase/decrease its size or make it italic or underlining it, would make the notes much easier to read and follow.
Vendor Response
Thank you for your recommendations. You'll be pleased to learn we have a grid view that provides a spreadsheet view right in the product. We have also received suggestions about allowing formatted text in notes and will consider this for the future.
Replied April 2018
Jenny
Computer Software, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2017
We have had employee complaints about redundancy and not as user friendly to navigate through
online document storing
PROSEasy searchable fields are super helpful in looking up accounts and clients. Other than not, not much else.
CONSThere does not seem to be duplicate check feature. Meaning before we can create an account, if we type in the name, it should check to make sure there is not one already created. We have to do it manually our selves.
Vendor Response
Jenny, there is a duplicate feature in the product. It is an option that can quickly be turned on by the system administrator. You can do this under the license settings tab. This will flag any duplicates that people try to enter into the system and address the redundancy issue you mentioned. Furthermore we would be happy to provide additional training for those that may not be as familiar with the product. They can also take advantage of our free training videos on the Commence web site.
Replied May 2017
Dave
Semiconductors, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Product flexibility and customizability are 2nd to none.
Cost effective, configurable, maintainable CRM.
PROSAs a Manufacturers Representative, we have created an implementation of Commence on which we run almost all of our business operations (Opportunity Management, Sales History, Quotations, Forecasts, Tracking overseas, Leads, Target customer, as well as the usual CRM contact info). We developed this in-house from the ground up to meet our specific needs....and so can you! Why shoe horn your data needs into a non-optimal architecture? Commence RM Desktop is very easily configurable which is a top priority for us as the configuration of incoming and outgoing data requirements seems to change at least quarterly by at least a couple of the Manufacturers we represent. This demands updates to the architecture which would be prohibitively expensive and time-consuming if we could not do them in-house. Commence RM Desktop strikes the right balance with flexibility that can be implemented by non-computer scientists (or expert developers). Their top notch support has been invaluable in the 1-2 instances where we ran into some unforeseen glitches (mostly the result of user error).
CONSWhile spreadsheets are the best tool to analyze data, CRMs were never designed to do that. But, the ability to compile reports with totals/summaries is a challenge to implement in Commence RM Desktop (lots of scripting required which we choose not to do due to maintainability concerns). Manually filtering data within Commence (and using the summary button for totals and averages) works great for the most rudimentary tasks, and exporting as tab-delimited TXT takes a few easy steps to get into Excel.
Vendor Response
Thank you for your review of Commence. Buyers of CRM software often overlook the need for a flexible solution that can change along with their business. Thank you for bringing this to the attention to others. Whether you are using our cloud based version or our desktop solution, this flexibility coupled with robust functionality and best in class customers service differentiate Commence CRM from competitors.
Replied May 2017
John
Mining & Metals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
Cornerstone business product - Since 1994
I never loose a contact - backup automation to the cloud I never loose a document - access to all documents generated since 1994 I can generate document and letters rapidly It integrates our data right across all platforms It integrates all business activities seamlessly.
PROSExcellent and readily customizable GUI. Enormous flexibility and ability to use "agents" to undertake otherwise complex tasks - no coding required. Agents can integrate with everything from Google Earth to Skype and automate backups to the cloud. MS Office integration allows document generation from within the product, seamlessly merging address data and word templates. Integration with Outlook is excellent. Android integration allows contacts, tasks and calendars to be actively synced to you devices. The server application is also robust with numerous syncing options from network to FTP and email. Cloud integration for documents. Commence manages >10,000 contacts >7,000 companies >100 projects and >30,000 documents in a relational database that has >130 Categories (sub-databases) for us. We can near instantly locate any document generated since 1994 and that is from contacts, companies projects etc. Value for money - hard to beat!
Vendor Response
John, thank you for taking the time to articulate the merits of Commence CRM. We are happy that you are realizing so much value from the product and have taken the time to inform others of the unique capabilities we can bring to their business. We appreciate your support.
Replied May 2017
Jerome
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
The most flexible of any CRM I've used ... and that has been several!
Overall... haven't found anything to compare to allow me to continuously (over 30 years) build relationships with people and business's. I could show you meetings I had with people back in 2001 if you wanted to. The support group have all been very helpful even for a small consulting company like my own.
PROSI started using Commence in 1996 when the president of our hotel management company needed something to help him track more than 100 hotels, their brands, their owners, and their asset values. Since a hotel could change brands and owners throughout it's life cycle, the need for a many to many relationship capability was critical. Commence's architecture makes this effortless. The inherent flexibility is absolutely amazing. Still use it to this day to maintain relationships with thousands of business's in Outdoor Hospitality. Thank you!!
CONSFor what I use it for, I really don't have any negatives. Anytime I need to track a new area of our industry it is easy enough to add and link a new database and build a new relationship.
Vendor Response
Jerome, thank you for taking the time to discuss your experience with Commence CRM Software. We are pleased that you have realized as much value from our product as you have. We look forward to working with you to ensure we address your future business requirements as well.
Replied December 2018
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Excellant Value for the Investment!
We would not have stayed with Commence for so many years if they did not stand behind their product! Their support team are prompt, polite and willling to help, always! MPS tracks just about everything in our Products and Services business with Commence and we are looking to add new capabilites soon, as well!
PROSCommence is by far the best and most flexible CRM I have used over the years. We have been a user of the desktop version of Commence since the mid-90's and still find it a relevant and speedy solution. (The search capability is SO FAST!) Being a bit of a techy type Commence allows me to customize where and when I need to in order to manage my company's unique data requirements. As we've grown over the years, so hasn't Commence with expanding features and easy solutions.
CONSIn the original product, the synchronization of the desktop database could sometimes hiccup, although with the web version, this is no longer a problem.
Brett
Information Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Commence - Powerful, Customizable and Reliable
Commence's capability, flexibility and support has made working with Commence a great experience for us.
PROSCommence allows us to customize our critical CRM applications to automate our business processes for efficiency, ease of use and quality control. Also, the ability to deploy custom improvements to our system as needed seamlessly without user interruption is a key feature.
CONSCommence offers good balance of features and capability that we rely on to grow our business. It does take determined effort implement a customized solution (with Commence or any other application) but it is worth the investment and critical to our success.
Reason for choosing Commence
Commence has the flexibility, capability, support, price and speed of customization that we require.
Reasons for switching to Commence
Commence upgraded/replaced some applications integrates with others we still use.
Lee
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2017
The Sierra Superior Court finds the Commence time management tools invaluable.
Grant fund accounting, employee time management, court case management, drug court case management and superior historic record retrieval.
PROSCustomization, unlimited data management and excellent customer support. After years of modification of business practices in the California court system, the Commence product has allowed up to keep up with a changing court culture and legislation.
CONSA bit difficult to learn, but well worth the effort. Changing templates after updates to the products has presented us with unique challenges which were overcome through customer support.
Vendor Response
Lee, thank you for discussing the extensive value you have realized with Commence CRM over the years. We are pleased that the products flexibility has enabled you to continue to enhance it to address your changing business requirements. This is clearly the strength of Commence. We look forward to continue to work with you in the years ahead.
Replied May 2017
Steve
Verified reviewer
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2022
Amazing Software for a Customized Calendar
I wanted the ability to customize a calendar to handle a very complex schedule. Commence offers a degree of customization which isn't found on other software. And it integrates with Outlook. And it synchronizes across my desktops and laptops and my assistant can seamlessly help.
PROSCommence is one of the only items of software on my computers which has worked consistently, correctly and flexibly. The ability to customize the calendar, in so many important ways, using such great tools, makes Commence one of my favorite pieces of software ever.
CONSAfter 15 years, I still don't have any complaints. And that isn't true about any other software I use.
Tim
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Long time satisfied customer
Personally I have been using this product since 1991. Over that time period I have not found a product in the CRM space that offers anywhere near the features and functionality that Commence offers. In my humble opinion, not a better more flexible CRM in the marketplace today.
PROSThe product provides the user with an easy to interpret interface which makes customization and automating tasks very straightforward. The ability to add categories with customizable fields, create interconnections between the categories and then create any number of letter templates that create a quote or cover letter with a single click are invaluable
CONSinitially struggled a bit with Mobile Link -- but once we got up and running has worked great
Reason for choosing Commence
Customization, Automated capability (Agents) -- true outlook integration
Randy
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Very happy with software and support; tremendous value!
(1) Tremendous value (2) Really, really flexible, and builtin design tools have allowed us to easily enhance the app to meet our (very unique) needs. (3) Easy to use, with excellent performance.
CONS(1) Inability to store files (docs, PDFs, etc) directly within the database (2) Lack of formatting options (highlighting, bullets) in text fields (3) Search capability is limited; must understand (and build) complex Boolean queries to perform advanced searches instead of use of form-driven approach
Vendor Response
Thank you for your review of our desktop edition. Our cloud edition does offer document storage, formatting options and more filtered search by individual application, i.e. account or leads or sales for example. Perhaps you would consider a migration to this version of the product.
Replied May 2017
Paul
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
I've been a Commence user for over 20 years. No other software has matched it's usefulness.
I can access so much custom data. The software is quick, customizable, and efficient. Cost per user if very affordable. It's not a huge risk to dive in and get something going.
PROSEase of use and speed. It's simple yet effective. It's not overdesigned. You do not have to click multiple times to get to the information you need. Customization is a breeze. The overall speed of the system is great. Basically no lag time.
CONSI can't really come up with anything of substance but a better custom report write would be a benefit.
Vendor Response
Thank you for your review of Commence CRM. You will be happy to know that while the product does have a very capable report writer we have just released an updated version that produces graphical reports as well.
Replied April 2018
Steve
Oil & Energy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Flexible, Affordable CRM with Outstanding Customer Support
Our business was using an excel spreadsheet to manage our customers and projects and it just was not maintainable. We selected Commence CRM because of how easy it was to use and how full functioned it was. We also use it for project management and its all integrated enabling the users to see a 360 degree views of all account, contact and project management information. As indicated our experience has been very good with the product and the company.
PROSThe flexibility to tailor things yourself is well above competitive products. The reliability of the product is outstanding and customer support has been very good, friendly knowledgeable staff.
CONSNothing to report here - very satisfied with the product and the company.
Melinda
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
Review for Commence
Customer support is terrific! They are able to fix any glitch the software may have, immediately. Chrissy Anello is so wonderful to work with!!
PROSAble to keep track of everything
CONSHaving to continuously save each box before closing on the particular subject. Sometimes we forget to save and have to go back and redo it again.
Vendor Response
Melinda, thank you for your kind words. We pride ourselves on providing the best customer support in the industry and thank you for your willingness to inform other potential Commence customers of this. We are also pleased that the product has helped your company to capture, track, manage and share information and improve communication and business performance.
Replied May 2017
Janel
Outsourcing/Offshoring, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Awesome CRM !!!
recommended
PROSUser-friendly , many features makes this software very flexible great UI.
CONSneed to improve I feel a bit laggy when using the software
Brooke
Oil & Energy, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
Commence Review
The software is fairly user-friendly. The software for tracking is good for tracking communication with customers and reporting.
PROSThe scheduling feature and the reports.
CONSIt does not automatically calculate the entire contract amount - multiplying the term by the rate.
Reason for choosing Commence
Good price point and covered capabilities needed.
Vendor Response
Thank you for your review of Commence CRM. We are pleased that your company continues to realize value from the software.
Replied October 2019
Justin
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
A Custom, User Friendly, CRM Solution Set
Allowed for users off all skill levels to engage with the product! This is essential for a medium sized business today.
PROSRobust functionality, room for growth at the same time Commence is flexible enough to addresses the unique requirements of our business. The level and quality of the on boarding service that Commence provided is top shelf. The ease of this transition had afforded us a rapid return on our investment. Features like this are the differentiation between Commence and those that simply download and walk away.
CONSTo this point we can truly say that we have not found fault with Commences platform. While "glitches" in any system are unavoidable, I Know Commence will be right there either on the phone or over email.
Peter Schoon
Used free trial
OVERALL RATING:
5
Reviewed February 2013
Best Sales Management Software
Systems Support Solutions located in Minneapolis, Minnesota claims to have saved as much as $300,000 dollars a year by automating their internal sales processes. “We opened our doors in 2001,” says Peter Schoon, CEO of the company, “and wanted to find a software product that would become the core of everything we did in sales from initial prospecting and logging of information to producing quotes, documents and contract administration. We also wanted a solution that provided us with the flexibility to make changes within the system as our business grew, but not have to rely on expensive outside programmers to do it.” “We selected Commence CRM primarily based on the products functionality and GUI that seemed very intuitive and easy to use. In addition, the system offered customization configurations that were straight forward which gave us the comfort of knowing we could modify the system when necessary and not be trapped. The Commence software has been extremely reliable and we estimate that we have saved as much as $300,000 dollars a year with its use and we have been using the product for more than a decade. You could not ask for a more powerful arsenal of tools for managing your business.”
Nigel
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2015
Ideal for workflow management
We have been using Commence RM for over 20 years. It has been the core to our business and allows us to function with optimised efficiency without high staffing overheads. We have found that the secret is to have good workflow processes mapped out and then we just made Commence follow these. No compromises were necessary which was a huge relief. Unlike many other apps, which over the years we have looked at because other companies claim to be better, Commence has allowed us to quickly change our system quickly and with minimal cost as our business needs have changed. Many of our team work away from the office and again this is where Commence has proved its worth. We can still fully function even when we are in areas with no internet.
Vendor Response
Nigel, thank you for your testimonial of Commence CRM. You have certainly taken advantage of the flexibility of our product and we are happy that it has not only met but exceeded your business requirements.
Replied May 2017
Chris Schultz
Used free trial
OVERALL RATING:
5
Reviewed September 2013
CRM Delivers Immediate ROI
We sell an amazing product to large educational institutions. The sales cycle can be quite long which requires us to capture and store a significant amount of data such as, notes and history, activities, documents and e-mail correspondence. We had been using multiple systems to manage our business and were simply fumbling every time we needed a complete historical profile of customer information. In addition it was almost impossible to maintain. Commence CRM has been invaluable to us. We now have one consolidated system for managing our customer relationships and since everything is stored in the cloud we have access to the most up-to-date information anytime and anywhere. We are pleased with the product and Commence customer service has been excellent.
PROSFeature rich product Easy to use Rapid return on investment Very good customer support
CONSNone
Michael
Insurance, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Tech Support
I have to say thank you to Commence Tech Support. They resolved all my problems and even went the extra mile to show me different uses of the software. Working with the representative was a pleasure, she was fantabulous .
CONSI was never trained on the software, so I can not slam it. I have set up future training which will surely make me more productive.
Scott
Verified reviewer
Retail
Used free trial
OVERALL RATING:
4
Reviewed April 2015
Great Software
We looked at many CRM programs and we felt that Commence gave us the best bang for the buck for what we needed it to go. Happy with what the program allows us to do and the reports it allows us to create.
PROSThe customer service that we receive is tremendous. When we started using the program, we did not go through any formal training so we have questions on a regular basis. The service we get is courteous, prompt and always helpful. Especially when we have Flo helping us, she always helps to simply, explain and resolve the issue.
CONSIf you do not pay for training, you can only get support online. You do not have the ability to speak with someone.
Srikanth
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
Reviewed May 2016
Being a small business , value for money, ease of use and modular expansion were our key criteria!
We are a small business with a small team of 10 odd sales folks, and we needed a compact , easy to use, modular and get-started-quick web based software with minimum cost. I must say Commence fit the bill perfect! Especially being in India, where cost is very critical and people tend to use free software . As an SMB owner with a changing staff, ease of use , easy learning and lots of support material was important. Even though we are small, Larry and his team ensured that we got the right support. We have started with Commence Sales CRM now and we will surely expand to other modules. Guys, free software is good, but Commence is better, especially if you want to preserve your hard investments for the future. Go for it !
Mary Nicolazzo
Used free trial
OVERALL RATING:
5
Reviewed August 2013
Amazing CRM Support Staff
Our firm was seeking a CRM solution that enabled us to capture, track and share information within the organization without using multiple systems. Of key importance was the ability to integrate e-mail with accounts and contacts and generate custom reports. What we liked about Commence CRM was how robust and customizable it was as compared to similarly priced products. Commence is a powerful tool that integrates marketing, sales and lead management seamlessly. Commence support has been amazing with a friendly knowledgeable staff eager to help. I recommend them highly.
PROSFull featured easy to use product Great service staff Better value then the competition
CONSNone