The functionalities are well explained and easy to use across the team with reduced learning time.

It's a great system, it's easy and powerful, you can learn to use it quickly, in less than 15 minutes and will you handle perfectly.

A great tool for effective customer management. It is very important for any business or brand to adequately interact with their customers and therefore be able to convey their idea.

So easy to use and complete value for your money. Improves the communication so effectively.

The connection is smart and easy, the notification are immediately and puntual, my count is free and don´t have idea for the prices.

Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App.

Most of my complaints have been resolved by the Deskero team customizing the platform to meet our needs.

Great interface, good social integration and a very strong ticket system & knowledge base.

Finally an easy to set up and cheap service desk.

Great user/client experience, great customer service, easy to integrate, great for your clients.

I love how I can gather customer data, track outstanding tickets, and evaluate wait time.

It is easy to use and setup, the support stuff are wonderful and very helpful.

We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy.

It is easy to use, easy to setup and support is very responsive. It is a smooth integration.

So far, it works well for the cost. I'm certain with more time, we'll be used to working in this environment and be more comfortable with its features.

Excellent multi-language features. Fairly simple and robust Knowledge Base.

The only criticism really is the refreshing of data on the app and on screen - you have to manually refresh (and close down and restart the app) to get the most up to date data.

Lots of settings and options. Excellent customer support from the developers and help staff.

Easy process to onboard ticketing system for our clients.

No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want.

Also our customers have been really happy about this tools and are looking forward to use it onwards.

We like the ease of use, setup and excellent customer service.

Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

Friendly User Interface,Real time communication with  the customer.

Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain.

It is good but it needs more work to be great in my opinion.

Sometimes we struggle with users that have 3 displays(about 20 of our users). The content from each of the displays often times does not load.

I struggle to find fault with the tool. I find most of the issues goverlan struggles with are related to the workstations inability to keep a current copy of DNS resolution for on domain workstations.

The interface is perfect very easy to use just put the users name and boom you have access.

We demo'd the product for one week and were so amazed at the functionality and price difference that we immediately signed. The entire team loves it.

Overall the experience is very pleasant. Support is great and knows what they are doing and it's not outsourced.

What we like most is its ease of use and its features.

The snapshot and record features have been great and overall the Goverlan program has been a great tool to help support our staff and students and monitor the students activity.

They're fast, efficient, and patient. The Reach Console is easy to use and has gotten us out of a pinch on many occasions.

The ability to quickly connect to remote users and offer a quality tech support experience.

With its Active Directory integration, we can see if a user is logged into a PC and which PC they're logged into.

As stated initially we have been and continue to be very happy with the product.

I use it daily and rely on it to work without a hitch. I have yet to be disappointed.

Also have occasional issues with accessing end points (random SSPI errors).

Simple, effective and easy to navigate interface with plenty of options. Great bang for the buck.

The software has many features that didn't exist in other products when we bought it. The amount of remote management you can do from it is amazing.

Reach enables me daily to troubleshoot remote stations successfully. I can verify installations, maintain labs and fine-tune Lab's workstations.

Powerful tool that is easy to use and often the quickest way to get things done. Also a very good deal price wise compared to other products.

For the feature set, and how it's licensed it's a great product.

Its easy to give support to customers and I love the way that the whole suit integrates with the AD.

Installing/updating the client sometimes fails for no apparent reason.

Fantastic management tool that gives you access to almost all the information you need. The integration with AD-modules is very useful.

Goverlan Reach helps us to give remote support to collegues and to make bulk changes to computers from a single interface.

We continue to be very pleased with the product, support and additional feature upgrades over the last couple years.

They have a ton of awesome features and functions. You can search for a user then connect with ease.

Being able to quickly check a system and give remote control support works excellent.

The ease of use and the power of the options/features.

The customer service and support is out standing they do a great job to get back to you and help you with any issues you run into.

Over all it is a great value for the money. Needs improvement on handling the agent on the remote PC.

US Dollar

Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, Android and Windows apps available.


Deskero features ticketing management, which allows users to group, tag and organize help desk tickets based on predefined rules. Users can also define ticket configuration rules, which allows users to create workflows for themselves and team members.


Deskero offers chat tickets, which allows users to manage support requests via chat. Users can also create separate workflows for incoming chat requests, and assign them to an agent, team or division. The product also features team chat, which allows team members to initiate chat engaging individual agents or teams.


Deskero offers subscription pricing, and is available in four different pricing plans based on the number of features offered.



LongDescription

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

User Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Single Sign On

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Template Management

Data Import/Export

Call Routing

Email Templates

Self Service Portal

Help Desk Management

Configurable Workflow

Mobile Access

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Reminders

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Autoresponders

Customer History

Third-Party Integrations

Live Chat

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Deskero

In Person

Live Online

Documentation

EV Reach is an on-premise IT remote system management solution. Key features include advanced remote control, background system management, ad integration and management, global IT process automation, IT compliance and smart-card support.


The remote control feature provides on-demand assistance to users by providing agents with remote access to external systems across any location. The solution also offers communication channels such as live chat, SMS messaging and information sharing via video recording or screen snapshots.


The background management feature helps users search for a queries, manage and control workstations and access real-time information. EV Reach’s active directory management helps agents conduct active directory searches, manage user accounts, group memberships, scan inactive account users and manage bulk passwords.


Goverlan Reach supports multiple platforms such as GovRC, GovRCMD, VNC, RCP, Telnet, AMC and SSH.



File Management

Session Recording

Video Chat

Real Time Monitoring

Secure Login

Remote Update/Installation

File Transfer

Remote Monitoring & Management

Server Monitoring

Screen Sharing

Unattended Access

Compliance Management

Diagnostic Tools

File Sharing

Summary Reports

Remote Support

Session Transfer

Third Party Integrations

Multiple User Accounts

Goverlan Reach - An EasyVista Company offers a free trial and demo. Paid subscription pricing is monthly per concurrent tech:
Standard - $40/month per concurrent tech (billed annually)
Professional - $90/month per concurrent tech (billed annually)
Enterprise - $170/month per concurrent tech (billed annually)
Incident Management - $55/month per concurrent tech (billed annually)

Deskero vs EV Reach

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