The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

Inability to use external signatures in Gladly.

It's a comfort to know that each day when I log on I have such a reliable program to contact customers with.

It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.

Reliability, ease of use, efficiency, customer profile management, communication history via all channels,  integration.

It makes it so easy to ensure that customers have had great experiences and uncover opportunities for agent improvement. I love the task creation process- it makes it so easy to track.

I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.

I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple.

The phones would say a call was coming in and there would be no button for me to answer it and it wouldn't be ringing.

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Overall Gladly has been a great and easy experience.

I absolutely love the support and strive to be better that Gladly offers. I think the social media integration has been amazing.

The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel.

It is an amazing program to use for call centers.

You can't unmerge a customer once accidentally linked or merged.

I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website.

Gladly is easy to use and makes everything easy to use! my overall experience is excellent and very satisfied.

I enjoy using Gladly, it was easy to learn and has been reliable for calling, emailing, and live chatting with customers across the world.

Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

The pricing works for our small team, it was easy to launch, support is responsive and helpful.

Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.

I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients.

I love the fact it is soooo easy to use Gladly.

My least favorite would be that some emails get sent to the wrong department.

Lagging and inconsistency with customer account mergers.

I think the only thing that sucks is when there are glitches.

Gladly is fairly easy to use and is pretty successful at labeling calls. The label system and answer system are helpful as well.

So easy to use to communicate with customers. They love the integration with shopify and how easy it is for us to locate orders.

Gladly is very easy to use and I love how responsive it is.

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

It is the best tool for customer service that I've used in my life, and I've been working since 2014 on customer service.

It is also super intuitive as a user. I love the callback function- it makes it so easy to call a customer back.

It is super user friendly, no need of anything like downloads, I may work anywhere and everywhere with Gladly.

I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

US Dollar

Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Rated the easiest-to-use help desk software, Gladly is an all-in-one platform for agents to respond to customers across all channels from a single screen––without tickets. Customer service agents can resolve issues from a single, continuous view of purchase history and inquiries in a conversation timeline, to deliver radically personal customer service.

LongDescription

Support Ticket Management

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

Document Storage

Transfers/Routing

IT Asset Management

SMS Messaging

Workflow Configuration

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Automated Routing

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Customer Complaint Tracking

Call Routing

Self Service Portal

Help Desk Management

Outbound Call Center

Content Management

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Issue Management

Multi-Channel Communication

Queue Management

Social Media Integration

Forms Management

Workflow Management

Predictive Dialer

Email Management

File Sharing

Computer Telephony Integration

Predictive Analytics

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Manual Dialer

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Feedback Management

Appointment Management

Negative Feedback Management

Auto-Responders

Call Monitoring

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

Quality Assurance

Customer Communication

Ticket Management

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Gladly

In Person

Live Online

Webinars

Documentation

Videos

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



File Management

Commenting/Notes

Customizable Reports

Access Controls/Permissions

Activity Tracking

Progress Tracking

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Scheduled/Automated Reports

Offline Form

Calendar Management

Customizable Fields

Collaboration Tools

Assignment Management

File Transfer

Problem Management

Email Templates

Contact Management

Configurable Workflow

CMDB

Service Catalog

Issue Scheduling

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Geotargeting

Customizable Templates

Real-Time Reporting

Asset Lifecycle Management

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

Gladly vs Vision Helpdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

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