For localized Customer Relationship Management it is the one solid product can give you what you want.

Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk.

Easy to use in the game and quite easy integration.

For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff.

Had a decent integration with our mobile app. The reports/dashboards  had a nice interface that looked modern.

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Helpshift can be combined with various resources and systems to make participation more convenient. The team has also been very supportive in helping us reach the full potential of the product.

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also  reliable and indeed helpful.

Helpshift provides easy customer support at a cost.

Ease of use both from a customer's and agent's perspective.

Microsoft PowerBI as their reporting system was very hard to work with.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time.

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.

The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Customer service was terrible. The bait & switch pricing.

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM.

I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

US Dollar

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.


Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.



LongDescription

Support Ticket Management

Employee Management

Surveys & Feedback

Multi-Channel Management

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Workflow Configuration

SSL Security

Sentiment Analysis

Single Sign On

Customer Database

Call Recording

Offline Form

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Data Import/Export

Offline Access

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Widgets

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Auto-Responders

Customer History

Tagging

Third-Party Integrations

Multiple User Accounts

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Search/Filter

Web browser (OS agnostic)

Helpshift's pricing model is based off of completed customer service interactions -- meaning you only pay for the issues that you resolve with Helpshift.  Agents are completely free!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Helpshift

In Person

Live Online

Webinars

Documentation

Videos

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



File Management

Commenting/Notes

IT Asset Management

Progress Tracking

Contract/License Management

Task Scheduling

Active Directory Integration

Change Management

Project Management

Approval Process Control

Rules-Based Workflow

Scheduled/Automated Reports

Calendar Management

Assignment Management

File Transfer

Problem Management

Contact Management

Content Management

Configurable Workflow

CMDB

Service Catalog

Issue Scheduling

Issue Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Real Time Notifications

Recurring Issues

Asset Tracking

Issue Tracking

Dashboard

Real Time Reporting

Asset Lifecycle Management

Monitoring

Incident Management

IT Asset Tracking

Drag & Drop

Task Progress Tracking

Issue Auditing

Third Party Integrations

Task Management

Release Management

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

Helpshift vs Vision Helpdesk

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