A lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.

Feature Rich Support System for a Great Price.

Configuring the product for things such as user grouping and admin roles was easy in some regards, but could also be cumbersome navigating the areas to make these configurations.

It's very stable, customizable, and easy to use and understand. Most updated and changes are only a few clicks and they're done.

The follow up is also a welcome benefit. We reviewed more than a few products and GWI has met every expectation.

Active directory integration is a huge plus and allows the end user to open tickets with minimal input.

The good thing about it is that this is not just a one person opinion, most of the IT members likes its ease of use. Just a small Link on SharePoint or pushed to the desktops and anyone in the Org.

If you're looking for a great help desk application that integrates well into a Windows environment - then look no further.

The application is fully customizable to fit your business needs. The product consistently gets better and better with each release and the customer support is outstanding.

The minimal training we recieved was thorough. The help and online help is excellent and very well written.

Integrating with Outlook and other 3rd party tools. Overall attractive User Interface.

Customer support was very helpful though. It was easy to lose track of tickets for follow ups and think they could make a better interface for this area.

I love the new rep interface which has dashboards so that I can graphically see the numbers and kinds of help tickets out there. I love the email notifications of new tickets, updates, etc.

Fairly intuitive and easy to customize views. Good automation options for workflow notifications.

The PC scan feature is amazing, incredibly useful utility. Numerous Reporting options.

When you have hundreds of devices, sorting them is very difficult unless you have tons of time to customize.

Our company has many ticketing platforms and for our user base, this was an inexpensive and easy to implement tool.

The user-facing portal is ugly and very difficult to manage.

Moreover, they have not updated their install manual since about version 8 or so, they are now on ver 17. I have trouble with most upgrades.

I was part of the team to implement the product and found it really easy. Now that we have been working on it for 4 months I can see all of the benefits offered.

If i miss it on the last day of the month I can't go back to pull it.

The ability to have our sales and marketing team on one platform, where all communication activities are visible and they can support each other.

I highly recommend Mothernode as it is a reasonably priced effective tool that will give your organization the ability to focus on your customer and their needs.

Mothernode has made lead management easy. Like any organization, having all of your data housed in one place is HUGE, and Mothernode provides us with this solution.

Customer service is the best. Wonderful to work with, always available to help.

Visually looks clean to send to clients and factories. Mothernode is extremely helpful & accessible when we have questions and/or need custom fields added.

It's not perfect but close enough to earn an A from us. Implementation and support have been spot on.

I like being able to email from the program, how it logs events and how it tracks your prospecting efforts.

It's a bit difficult to use as it's currently configured.

They really care about helping our company succeed in anyway possible. Mothernode has increased our internal communication by quite a bit.

Department silos are being broken down and a major contribution is the CRM system that we all use.

The integrations look very promising - we will probably need QuickBooks and Stripe, and are already using the Outlook plugin very successfully.

The system being web based does quickly identify when your ISP is not performing as well as it should.

Another awesome feature that really made us excited to work with them is their integration with Construct Connect/Insight.

Ease of navigation and consistency in page layout.

The support team is amazing and responsive to questions that arise from our team. They are very supportive when we troubleshoot technical issues.

Mothernode CRM's ease of navigation, integrated communications and file storage keeps our order details leads, and client information at our fingertips within a just a few clicks.

I would prefer when i hit the back arrow on the screen it goes back to my previous page instead of an error page.

The system is incredibly robust at a fraction of the price, perfect for a small business seeking help with customer retention and marketing.

Little problems when a person has one or more address.

The customer service is second to none, that take a personal interest in your business and put forth the effort needed to make sure you learn and use the software to provide the desired success.

I've used them all; Mothernode is BY FAR the best.

The platform is easy to use, we are very satisfied.

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite.


iSupport allows users to manage all the aspects of the help desk process including incident, change and deployment approvals from a single solution. The incident management functionality of the solution combines incoming requests from multiple sources such as phone, email, chat and discussion forums and routes them to the appropriate staff based on defined business rules.


iSupport features mySupport which allows users to share the self help material with team members. This feature also allows users to manage help desk discussion forums and live chat with end users.


iSupport features asset tracking which allows users to track all the IT assets with the help of scanning techniques and network queries. Users can schedule scans, maintain a log of historical issues and use the information for improving the quality of help desk services.



LongDescription

Support Ticket Management

Surveys & Feedback

Document Storage

Session Recording

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

Change Management

Project Management

Customer Database

Automated Routing

Call Center Management

Problem Management

Self Service Portal

Screen Sharing

Performance Metrics

Diagnostic Tools

Multi-Channel Communication

Configuration Management

Queue Management

Social Media Integration

Workflow Management

Email Management

Ticket Management

Asset Tracking

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Appointment Management

Incident Management

Live Chat

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Chat

11-50

51-200

201-500

501-1000

1000+

iSupport

Live Online

Webinars

Documentation

US Dollar

Mothernode CRM is a SaaS-based CRM solution designed to help small and midsized businesses manage customer relationships and create effective sales process. With Mothernode CRM, individuals and sales teams alike have a system that can help personalize the company workflow, while retaining a proven foundation for selling and customer management.


Mothernode CRM offers core CRM functionalities including contact management that helps businesses to import contacts from multiple sources and manage communications with them effectively. The sales management tool offers intuitive dashboard and customizable reporting features to monitor end-to-end sales operations. The centralized cloud-based database enables users to access business data and manage accounts from anywhere, anytime.


In addition, the solution also offers features like sales force automation, lead nurturing, quotation builder and search capabilities. The solution is capable of integrating with leading solutions like Gmail, Google Calendar, QuickBooks, UPS Online and LinkedIn. The Android and iOS mobile applications allow users to access data on the move.


Mothernode CRM is best suited to SMBs looking for a scalable solution and pay-as-you-go pricing model. The solution can be customized to serve a number of industries including, advertising, banking, hospitality and real estate.



File Management

Forecasting

Internal Chat Integration

Lead Capture

Customizable Reports

Sales Pipeline Management

Referral Tracking

Calendar/Reminder System

Pipeline Management

Customizable Fields

Collaboration Tools

Activity Management

Sales Trend Analysis

Lead Generation

Email Templates

Contact Management

Opportunity Management

Lead Management

Email Marketing

Mobile Access

Sales Reports

Territory Management

Marketing Automation

Segmentation

Calendar Sync

Contact Database

Lead Qualification

Customizable Forms

Quotes/Estimates

Auto-Responders

Task Management

Sales Forecasting

Invoice Management

Work Order Management

Inventory Management

SALES ESSENTIALS
24.99/user/month 
Sales tracking and contact management
 
SALES TEAM EDITION
$49.99/users/month
Built for Sales Teams and Customer Service.

SALES AND MARKETING
$59.99 /user/month
*Popular Edition - Built for Sales Teams and w/Email Marketing

PROFESSIONAL
$69.99 /user/month
CRM Sales and Marketing capabilities, Case Management and Vendor Management. 

ENTERPRISE
[Call for pricing]
Complete business solution from Sales to Invoicing

iSupport vs Mothernode CRM

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