Quick and easy contract (service) purchase and install. Reasonable pricing cost.

They are committed to helping me until a resolution is reached.

The customer service is awesome. They will log onto my computer to show me how to do something if I am having issues figuring something out.

Some adding and plugins has issues and not working as expected, the middleware servers for the addons are not stable.

Decent features and functionality and easy to use IF you know how to code.

It's quite easy to upload content to Jive, and I find it useful for finding individuals in my organization.

Jive is a great tool for social collaboration. I love using it to communicate with other co-workers in the organization.

Then with the outlook plugin, you could have discussions directly from outlook and it had nice integration with word and excel.

I don't like having to manually dial in a number to enter a queue and to call again to leave the queue to set your availability. There should be a more automated way of doing this.

Basic functionality is acceptable. Weekly digest a good feature if it works.

As far as call quality goes, it has been great.

We were using Truly before and although the call quality was not as consistent, I preferred the interface. Much cleaner and minimal.

The Jive homepage is overly crowded , making Jive difficult to navigate. Personally,I see the Jive  user interface as un-intuitive.

We've always enjoyed using Jive at our office. Whenever we need any help, their customer service has been excellent.

Well laid out structure. Excellent Office integration for file control.

Have not had any issues with it. Pretty intuitive to use.

The Customer Service/Support team is pretty bad to put it lightly.

Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality.

Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

Search wasn't useful, hard to find info in it. Interface is a little confusing and could be frustrating.

Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to.

Took a few days to fix a problem with my sign up, and needed to be passed to 2 other people to fix it.

My overall experience has been great. Everything works as expected and as it should.

People in my organization frequently complain that it's hard to find what they are looking for.

I used a Jive based community at a previous company. It was great and wonderful way to communicate and collaborate with colleagues in such a large company.

This product was a great product to have in our office. Everyone would use it and it would help us contact others better.

This system quickly becomes a mess without proper governance.

OK product let down by weak features & poor support.

I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

US Dollar

Jive Interactive Intranet is a cornerstone of the modern digital workplace, a central hub for internal communications, employee collaboration, organizational knowledge, documents and more. Many leading companies worldwide rely on Jive to keep their employees including remote and deskless workers connected, informed and united. With its highly engaging user experience on both desktop and mobile devices, Jive drives increased intranet adoption, employee satisfaction and productivity.


Jive is a turnkey cloud solution, that is ready to launch out of the box. It includes pre-built spaces, pages and templates for a wide range of use cases, such as corporate communications, collaboration, departmental storefronts, virtual help desk, HR portal, employee support and more. Ordinary business users can spin up and manage their own teams, projects and departmental spaces without IT help. Jive’s streamlined configuration and administration, self-provisioning and seamless cloud upgrades take a huge load off of IT departments, reducing support tickets and change requests and slashing intranet cost of ownership.


In addition to its core communication and collaboration capabilities, Jive includes many advanced features such as sentiment analysis, urgent notifications and PeopleGraph technology. PeopleGraph leverages social graph analytics and machine learning to personalize user experiences, recommend information, facilitate collaboration, and provide pinpoint search based on user intent. Jive also includes pre-built integrations with leading business apps and enterprise systems from Microsoft, Google, Salesforce and more.






LongDescription

File Management

Commenting/Notes

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

Newsletter Management

Meeting Management

Employee Onboarding

Document Storage

Activity/News Feed

Progress Tracking

Employee Directory

Task Scheduling

Real Time Editing

Policy Management

Employee Reward Programs

Sentiment Analysis

Project Management

Knowledge Management

Communication Management

Brainstorming

Calendar Management

Goal Management

Customizable Fields

Collaboration Tools

Content Library

Data Import/Export

Group Management

Pulse Surveys

Email Templates

Self Service Portal

Contact Management

Version Control

Content Management

Forum / Discussion Board

Screen Sharing

Mobile Access

Wiki

Real-Time Data

Performance Metrics

Discussions/Forums

Benchmarking

Real-Time Notifications

Employee Communities

Email Management

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Employee Database

Reporting & Statistics

Knowledge Base Management

Blogs

Real-Time Chat

Event Management

Chat/Messaging

Event Calendar

Multi-Language

Real-Time Reporting

Customizable Branding

Reporting/Analytics

Employee Profiles

Contact Database

Remote Access/Control

Feedback Management

Employee Activity Monitoring

Employee Photos

Video Conferencing

Social Promotion

Negative Feedback Management

Remote Support

Secure Data Storage

Action Management

Task Progress Tracking

Employee Portal

Third-Party Integrations

Online Forums

Task Management

Employee Recognition

Document Management

@mentions

Private Network

Search/Filter

Contact Jive Software directly for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Jive

In Person

Live Online

Webinars

Documentation

Videos

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



Support Ticket Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Transfers/Routing

IT Asset Management

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Approval Process Control

Rules-Based Workflow

Customer Database

Scheduled/Automated Reports

Offline Form

Automated Routing

Assignment Management

Call Center Management

File Transfer

Problem Management

Help Desk Management

Configurable Workflow

Proactive Chat

CMDB

Transcripts/Chat History

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Workflow Management

Ticket Management

Recurring Issues

Asset Tracking

Network Monitoring

Website Visitor Tracking

Geotargeting

Service Level Agreement (SLA) Management

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

Jive vs Vision Helpdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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