Customer service is quick to respond and VERY helpful as well which is lovely.

Integration was a bit hard to do with Salesforce.

If you have anyone in your company that's remotely-based, lessonly is a godsend. So easy, very fair pricing, and wonderful support/CSMs.

They are helpful, responsive, kind, and you can tell that they obviously have a fun time doing it all. I have found them to be very receptive to product recommendations, etc.

Lessonly is one of the best vendors to work with and the software is easy to use.

Lessonly made it super easy. You could just go in and answer directly on your computer and you could see your responses after you submit for when you review the answers with the group.

It's super easy to use as an admin or a user - love the capabilities to mix up text, video and gifs.

Lesson.ly has been a wonderful partner and has helped our training go from paper to e-learning quickly and easily. Great value for the cost and easy to use for both creator and end user.

I love that progress is saved across lessons and completion is tracked.

Overall, Lessonly has been great. Would definitely recommend for any type of training.

We streamlined training and knowledge database within Lessonly. We also utilize Lessonly to send out newsletters which cut back our email and slack clutter.

Excellent platform - Ease of use, affordable price and visually engaging enough for my team.

This has proven to be a really invaluable resource and has improved our training program and saved time in developing it. I love that it integrates with Zendesk.

I love that I am able to track my employee's progress within each path too, as well as the ability to test them on their knowledge.

My overall experience has been great, Lessonly is very useful.

It offers a lot of information and lessons on how to actually train and improve your training process at no additional cost.

The integration with OBIQ (haven't tested the latest Slack integration), has been very useful and setting it up was easy.

Lessonly is the least bit boring and makes training interactive.

There is nothing that has really proven to be a problem.

Not enough customization and assigning and organizing lessons can be a little confusing.

We love using this for our learning platform. It’s simple & employees like the ease of use.

It's a nice software with many courses. I find it's growing company and they showed great customer service when I called for help.

The ONLY downside to Lessonly is that everything must be created. There is no (to my knowledge) out of the box content.

Lessonly's platform is super easy to use to create custom, engaging L&D content. And if you ever get stuck, they have fantastic employees ready to help and a customer community for additional support.

Overall, I like the tool. We have also used it to qualify for continuing education credits for certain certifications.

Lessonly makes training fun and creative. When we need to get something communicated to the company, we can use Lessonly to make it engaging and quiz them to make sure they paid attention.

The beauty of this tool is, the ease of creating the courses. Integration with third party software like Slack and Salesforce is good.

The subscription is a little too expensive for the amount that we use it, and there are no smaller packages available.

I like how easy Lessonly is to use and how you can create your own quizzes.

I love how easy it is to build trainings in Lessonly. You do not have to be a traditional learning and development person to create lessons in Lessonly.

Their customer support has welcomed us with open arms and made us feel like family. They are on top of answering our questions with such delight, you can really feel they care.

I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

US Dollar

Lessonly by Seismic is a cloud-based learning management system that allows users to build, share and track training materials and activity from a singular interface. It is primarily used by customer service teams, sales teams, and human resources. Lessonly is compatible with mobile devices and tablets, making the system accessible on-the-go.


Lessonly can be customized to match a company’s look by incorpating their logo, colors, and a personalized URL. Users can create unlimited courses and lessons, utlizing text, images, audio, video, and more.


Adding individual learners and groups to specific assignments can be achieved with just a few mouse clicks; through a due date feature, notifications are sent by email to ensure courses are completed in time.


A support team is on hand to help with questions via live chat, email and phone calls during their regular business hours (EST); they also offer implementation services for new clients.



LongDescription

Engagement Tracking

Content Delivery

Surveys & Feedback

User Management

Asynchronous Learning

Course Tracking

Employee Onboarding

Presentation Tools

Training Record Management

Course Management

Performance Management

Access Controls/Permissions

Activity Tracking

SCORM Compliance

Progress Tracking

Single Sign On

Skills Assessment

Job Description Management

Interactive Content

Mobile Learning

Blended Learning

Collaboration Tools

Content Library

Assignment Management

Data Import/Export

Employee Self Service

Assessment Management

Certification & Licensing

Self Service Portal

Content Management

Orientation Workflow Management

Skills Tracking

Training Companies

Performance Metrics

Training Management

Built-in Course Authoring

Role-Based Permissions

Learning Paths/Tracks

Course Authoring

Employee Training

Learner Portal

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Talent Management

Competency Management

Academic/Education

Employee Handbook

For Sales Teams/Organizations

Real Time Reporting

Goal Setting/Tracking

Tests/Assessments

Corporate/Business

Built-in LMS

Learning Management

Drag & Drop

Employee Portal

Third-Party Integrations

Gradebook

Training Administration

Onboarding

Task Management

Document Management

Search/Filter

Electronic Forms

Web browser (OS agnostic)

Windows 8

All packages include unlimited lessons. Custom pricing available upon request.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Lessonly 

In Person

Live Online

Documentation

Videos

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



File Management

Commenting/Notes

Support Ticket Management

Customizable Reports

Document Storage

Transfers/Routing

IT Asset Management

Workflow Configuration

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Project Management

Approval Process Control

Rules-Based Workflow

Customer Database

Scheduled/Automated Reports

Offline Form

Calendar Management

Customizable Fields

Automated Routing

Call Center Management

File Transfer

Problem Management

Email Templates

Contact Management

Help Desk Management

Configurable Workflow

Mobile Access

Proactive Chat

CMDB

Transcripts/Chat History

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Client Portal

Social Media Integration

Real Time Notifications

Workflow Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

File Sharing

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

Lessonly vs Vision Helpdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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