It always allows duplicates within the same page which is at times inappropriate and disappointing.

Logikcull's support team is approachable and readily available to answer any typical user questions, which saves us from worrying about increased demands on our IT department.

I don't have any dislikes of the software, I do dislike the name. I'd prefer it spelled Logicull.

And, if you have any questions, their staff is extremely responsive and helpful. Best of all, they have a transparent pricing structure with no hidden fees.

We are a growing firm with a wide variety of technological skills and comfort levels, and Logikcull has been an excellent fit for us.

Ability to run searches and reports myself and cost.

Logikcull is very easy to use with only minimal training.

The ease of use is probably the number one feature. It is very intuitive and easy to navigate.

I don't get to use it very much because of budget constraints, but I it has streamlined the review of emails for litigation cases.

I have had a great experience using Logikcull and we continue using it here at the firm.

This is a very user friendly product and has simplified document review.

File compatibility is limited to standard, Windows-based programs (i.e. Microsoft Office), images, PDF, and PST. Limited functionality beyond the document production stage.

If it is at the end of the month, even the last day you will be charged for the whole month. Also remove documents from their workspace when you are done so you don't get charged for them.

Easy to use; low cost; intuitive; great tags and comment features.

The lag time can be a pain, and it also freezes occasionally in large databases.

A missed step or a misunderstood function here or there can mean having to repeat a task. The learning curve is steep.

I am a big fan of this product, and have told several of my friends to try it out.

It's easy to tag documents and organize them so I can locate them later. Customer service was extremely quick to respond and always helped me figure out any questions I had.

I liked how easy it was to navigate and utilize the functions for document review.

So far it has been a very effective tool in legal document review and file management.

Being able to upload documents myself, quickly review at my own pace, and then output them quickly and easily with very customizable parameters makes this the easy choice for my office.

I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

US Dollar

Today, data is no longer information, but noise. In fact, 97% of all data that gets swept up in disputes and investigations is completely irrelevant. And that noise is making discovery an expensive, complex, and insecure nightmare. That's why we built Logikcull (acquired by Reveal). To cull the noise so you can quickly, affordably, & securely find the data signal. Logikcull automates discovery and legal hold for disputes & investigations. Just drag-and-drop to cull the noise, find the signal, and save thousands.

LongDescription

Commenting/Notes

Optical Character Recognition

User Management

Keyword Search

Customizable Reports

Document Storage

Document Imaging

Access Controls/Permissions

Activity Tracking

Contract/License Management

Duplicate Detection

Natural Language Search

Data Extraction

Document Capture

Collaboration Tools

Full Text Search

Data Import/Export

For Legal Professionals

Document Classification

Audit Trail

Version Control

Compliance Management

Two-Factor Authentication

Workflow Management

Full Text Extraction

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Metadata Extraction

Document Review

Dashboard

Audit Management

Metadata Management

Reporting/Analytics

Topic Clustering

Drag & Drop

Tagging

Secure Data Storage

Third-Party Integrations

Document Management

Indexing

Document Generation

Search/Filter

Case Notes

Client Management

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Logikcull

In Person

Live Online

Webinars

Documentation

Videos

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



File Management

Support Ticket Management

Surveys & Feedback

Transfers/Routing

IT Asset Management

Progress Tracking

Workflow Configuration

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Customer Database

Scheduled/Automated Reports

Offline Form

Calendar Management

Customizable Fields

Automated Routing

Assignment Management

Call Center Management

File Transfer

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Proactive Chat

CMDB

Transcripts/Chat History

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Email Management

Ticket Management

Recurring Issues

Asset Tracking

File Sharing

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Asset Lifecycle Management

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Incident Management

IT Asset Tracking

Autoresponders

Customer History

Task Progress Tracking

Issue Auditing

Canned Responses

Task Management

Release Management

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

Logikcull vs Vision Helpdesk

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