All ManageEngine Remote Access Plus Reviews
1-25 of 33 Reviews
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Arti
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Remote Access Plus for my Advertising Agency - KUDO Advertising
I would recommend this software to anyone who runs a remote team for their business. It helps you easily manage your team and documents that need to be worked on, so the team can easily co-operate with each other.
PROSWhat i liked most about the software is its onboarding process and guides. The integration for my company through these was easy and made it easy for us at KUDO Advertising to realize our goals of having a remote access software.
CONSThe integration to my business was easy and I find the software fits my needs. User experience can be improved its little bit old-school.
Reason for choosing ManageEngine Remote Access Plus
A mentor of mine recommended and i trusted them.
Shreedhar
Warehousing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Resolve issue faster with it's extraordinary features
It is one of the most advanced solution to remotely support users.
PROSWe are logistics company and we have our own inhouse ERP for inventory.As a inventory manager i have to take remote access of user's system frequently to resolve ERP related issues.Manageengine remote access plus is helping me to resolve user's issue by taking remote access of his system. Along with common features like screen sharing, chatting, File sharing it also provides advanced features like start or stop services from my laptop which helps me to troubleshoot and resolve issue faster.
CONSI am using it since last 3 to 4 years and I didn't faced any issue with it.
Balaji
Animation, 2-10 employees
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed May 2021
Good
We are a small team, Due to the covid pandemic all of sudden govt has announced lockdown, I tried different software but within 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync.
PROSwithin 3 to 5 hours. I'm able to set up an 8 artist system with cloud sync.
CONSRemote desktop is unable to connect few connections.
Anonymous
501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
Amazing Remote Desktop Manager!
It makes diagnosing remote workstation problems a breeze.It's cost-effective compared to sending technicians physically to different remote workers.
PROSI like how it has a variety of remote working tools to resolve any issues that crop up.I like how easy it is to connect between computers on the same network.I like how easy it is to collaborate with fellow technicians and manage an issue using this software.I like how affordable the software is. I enjoy how the learning curve is not so steep for someone tech survey. I enjoy how you can wake systems connected within a LAN.I like how it has an announcement feature whereby people in the company can get notifications in case you are planning on doing maintenance to the systems at a particular time.
CONSIt can be a bit hard to learn for someone who is not tech survey. If you have more than 10 computers, you need to get a paid version.
Reason for choosing ManageEngine Remote Access Plus
It looked cost-effective.
Chris
Education Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2022
Great Tools for the money paid
Good value for the cost. Not as great as some tools but the price tag for what we need is better. Once you get over a small learning curve it works well.
PROSLightweight agent that allows you to connect to machines connected to the internet. Nice Graphical Interface to see machines online and connect remotely.
CONSAgent requires a code for each instance so makes it more difficult to deploy out to devices (or we didnt find the option to do so easily). Unless you bookmark the exact link to the remote management page, it is very difficult to find on the main website.
Reason for choosing ManageEngine Remote Access Plus
Still trialing.
Nelson
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2022
Great Management and Remote Support without breaking the budget for small business
We enjoy the ease of use and access. Logging into the control panel is so easy and takes seconds. This allows us to quickly handle IT issues within seconds rather than minutes using other alternatives.
CONSI don't have many cons to state. I believe that if I had a gripe about anything, it would be the lack of UI control. However, that would likely be more or less my own personal desire and not a needed feature.
Leonardo
Computer & Network Security, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Ideal for support
Always available, easy to use, branding,
CONSNot working on Linux, Sometimes works weird when connecting more than one person
Filippo
Publishing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
ManageEngine Accesso remoto Plus
the fact that I can wake up PCs from the dashboard with a single click
CONSfor the moment nothing will be seen briefly
barry
Information Technology and Services, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
so easy and cheap !!
Literally used the free trial for 30min and then signed up for the pro subscription. its so easy to use beets the pants of teamviwer
PROSBeen using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers
CONScant find any literally so easy to use straight away
Reasons for switching to ManageEngine Remote Access Plus
cost and features
vikas
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Review ManageEngine Remote Access Plus
ManageEngine Remote Access Plus is user-friendly and offers an intuitive interface, making it easy to navigate and use. It also provides robust security features to protect sensitive data and ensure compliance with industry standards.
PROSImproved productivity: IT professionals can remotely manage and monitor multiple computers and servers simultaneously, allowing them to be more productive and manage their time more effectively.
CONSCompatibility issues: Remote access software may have compatibility issues with certain operating systems, hardware configurations, or network environments, which may limit its usability.User error: Remote access software requires users to have the appropriate technical knowledge and skills to operate it effectively, and user error can result in data loss or other issues.
Wander
Medical Devices, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Excelente herramienta para asistencia remota a usuarios.
De momento mi experiencia con la herramienta es muy positiva al ser la herramienta tan fácil de usar y tan completa no he necesitado usar otra aplicación.
PROSLo mas interesante encontrado en la herramienta es que fue fácil la configuración y es muy completa para dar asistencia remota a usuarios.
CONSLo menos agradable de la herramienta es que depende de un servidor dentro de la localidad no funciona en la nube. También el agente de la misma solo funciona a nivel local en la red.
Reason for choosing ManageEngine Remote Access Plus
Principalmente por su precio.
Reasons for switching to ManageEngine Remote Access Plus
Porque probé la herramienta y fue mas completa que las otras. Además del precio.
fazal
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
A normal remote support tool
I used this tool to provide remote assistance to our users who were facing issues with software and hardware. It's secure and we can send/receive documents. We can also add devices to our favorites and stop/resume and transition between different sessions without any issues.
CONScompared to other remote tools, ManageEngine is doing a great job and it has more features with 0 cons.
Caroline
Logistics and Supply Chain, 501-1,000 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Ease of use is superb!
I like that client side installation is a breeze. There is no need for configuration on the client end. I also like that approval is required before a computer becomes part of the list.
CONSMFA for technicians when they login to the cloud based portal
daniel
Telecommunications, 51-200 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
it works, and he made what say
we easy manage a bit pool of machines, works fine on cloud for me
PROSeasy to use, quick and start, manage groups and checks services of machines.
CONSdont have a mail advice if the machine its down or up.
Reason for choosing ManageEngine Remote Access Plus
englobe diferent manage engine products
Trim
Accounting, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2021
Using Remote Access Plus
I support my clients.
PROSIt is easy to use if you work in a web-enviroment daily. would prefer an app instead.
CONSNeed a standalone version. Need to be more user friendly.
Reason for choosing ManageEngine Remote Access Plus
Still deciding
Reasons for switching to ManageEngine Remote Access Plus
High Pricing
David
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Gestion a distance pour nos clients
la possibilité de prendre le contrôle a distance très facilement
CONSje souhaiterai une meilleure compatibilité du Wake on Lan
Tomaso
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2022
Excellent software
It's an easy-to-use product, many feature are embeddeed and it really help daily operation.
CONSAgent distribution is easy, but sometimes is difficult to understand what is not working and how to perform troubleshooting.
Cristina
Information Technology and Services, 5,001-10,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
ManageEngine Remote Access Plus
The reason for selecting this software was its HIPAA compliance, which is met for this remote desktop manager. A classic tool for managing, connecting devices and troubleshooting. I like the live chat and video option for quick problem management. Cloud deployment without issue, we did not use the on premise solution. Communication with the client without any problems. Ensuring constant monitoring of applications, processes and services. Another advantage for me is the very friendly price. Installation of the small agent is easy and also very fast.
CONSSometimes the connection session takes longer, but nothing dramatic. I am happy with the software and have nothing to complain about.
Thomas
Verified reviewer
Logistics and Supply Chain, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed March 2023
Very good at what it does
Remote administration
PROSDoes exactly what I need it to and the price per seat is reasonable
CONSDeploying at first I had issues but was able to push past and resolve them.
Bill
Philanthropy, 1 employee
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed March 2021
Good product, but a bit deceptive about the free-level licensing
I was happy until I realized it really wouldn't work for a small implementation solution. Now I'll be looking for an alternative.
PROSPretty easy agent install. Lots of flexibility. The functionality is good for a web-based front-end tool, and I like the multi-monitor support.
CONSThe key to the product is in its title. Remote Access. However, if I can't access an agent system unless it's behind a distribution server (what they call roaming), it very much limits its utility for a small environment with a few systems to access, each on different networks. I'd rather do without some of the extended features... But that's the trick to get you to upgrade. The most basic function won't work on roaming systems unless you are paying for the highest edition...
Ray
Oil & Energy, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Remote Access Plus is a very good app for many remote functions.
We have a remote/virtual office. This allows me to deploy computers and join them to a Windows domain without the need for physical hands on configuration.
PROSI like that the user workstation can migrate to other environments and remote access is still available.
CONSClient agents don't always download and install properly.
Reason for choosing ManageEngine Remote Access Plus
Worked with other products from Zoho. They all work well.
Alysha
Construction, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Great Value for Product
The application has dramatically improved our organization and IT support of tablet devices across our company.
PROSI was drawn to the product due to the trial and price and impressed by the extent of the features.
CONSNo negative feedback at this time. Enrollment and set up was straightforward.
Shawn
Verified reviewer
Environmental Services, 201-500 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great Product
Great so far, I am looking to purchasing for my company.
PROSIt is very easy to use when assisting users. Can easily install and shows up in the Management console instantly.
CONSDoes have a pitfall of it being a tad laggy in the browser.
Reason for choosing ManageEngine Remote Access Plus
None
Alex Jonathan
Information Technology and Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
the remote support solution that my company needs
I like it because it is easy to use, it is stable, and it has a web interface, the client is also light.
CONSI haven't found anything I don't like, I think it has everything I need.
Jorge
Computer Software, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
A great experience
The software is everything I was looking for, an easy-to-use software that allows remote control of the computer unattended.
CONSI have no cons is excellent. Low prices and stable system