All NetSupport DNA Reviews
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Gregg
Verified reviewer
Glass, Ceramics & Concrete, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Great tool
Data about my environment.
PROSI like that DNA gives me a lot of information that I need and not too much of the stuff I don't. Keep it simple. We are mostly using it to track inventory of hardware and software, easy to take a quick look of browsing activity (better than my firewall), The USB lockdown is simple to setup and use. This is one of the best tools in this category that I have found and used.
CONSReports can be a little tricky to create or figure out, not as intuitive as the rest of the software. However this is my go-to tool for general data in my environment.
Sam
Textiles, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Game changing!
USB storage management was very helpful and has saved us a lot of time overall as it's very easy to use.We check daily reports on User Internet usage along with application usage, this is great for company security.
PROSInternet usage reports, application usage reports, USB storage blocking
CONSIt can be a little time consuming to set up initially but the support is very helpful
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2020
An Asset Management System You Should Try
Overall, my experience has been good. Support has been quick to help when I've needed. We originally kept all of assets in a spreadsheet. Moving to this system was great because now we can see at a glance what we have and how its all running and gives you the options to drill down and run reports.
PROSWhat we liked most about the service was all of the information you get and you don't have to go to each individual machine. You can see logins and logouts, computer resources, lists of running applications, and you can even block USB drives from being plugged in and run on certain computers.
CONSInstallation wasn't very straight forward. I had tried myself and failed and had to contact support so that they could remote in and set everything. The same also happened on the last update. One function that I would have loved to used but can't was the mobile app for scanning QR codes and bring up the computer info. It's been almost a year and the developers aren't sure why it's not working.
Bob
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
NetSupport DNA usage
Easy to use. Love the Explorer feature to see if someone is actively using their PC. I use it to check/verify PC MAC's, serial number, and software installed on it.
CONSA little difficult to deploy software packages.
Craig
Government Administration, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
A great piece of software
It's a great companion software for any tech support shop. It's great to have all that information on your users at your fingertips.
PROSThe ability to pull up any PC and get an in depth report on software, hardware, what they are browsing on the web and even what they are doing right now.
CONSUpdates are little cumbersome on the server and client. Reporting is ok but not having the option to create a custom report with the data you want to see is a bit annoying, shouldn't be stuck with just the default reporting queries.
Riad
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Complete control of all your system
Hardware and Software inventory plus system alerts for any changes
PROSWith this software is easy to control a lot of variables on your intranet clients such a internet traffic, USB port Control, software and hardware client inventory, alerts and much more. This is a much have software in any company no matter the size and especially when combined with Microsoft Active Directory.
CONSIt has some lag due to the Database response when have too much time unattended. impossible to delete an registered PC client that don't belong to the organization anymore.
Rob
Hospital & Health Care, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great product with many uses
We use it for tracking assets and patient kiosks. We also track basic usage of these machine. We also use them for monitoring employees if they are on probation or monitoring from legal/hr during work matters
CONSNothing. easy to use and never had a problem with the software
Tracie
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
We love the product and it has made monitoring our network so much easier.
Hardware and software monitoring and alerts.
PROSI like the customization alerts on the product. It is not only easy to see the hardware that is on our network, but the software installed as well.
CONSThe only thing I would like to see the product do is show a profile of a user while logged in. Mainly mapped drives.
Jeremy
Hospital & Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
We've been using DNA for about 3 years. It give a very comprehensive look at each client machine!
Comprehensive view into the hardware and software on our network!
PROSWhat DNA gives us is a comprehensive look at all of the vitals on any computer in our network. We don't need to rely on the user to give us information...we can just look at DNA. Excellent bang for the buck!!!
Kriss
Verified reviewer
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Easy to use for our purposes.
Easy to network to users. I liked the ability to "see" what they see. Was able to use the software to teach users how to navigate network and use features of specific software. Easy to access information about our systems as we moved in-house networking to a remote service.
CONSWe are a small company (under 20 users). Many features included in software were not applicable to us. Navigating through all the features to see what was applicable was confusing at first.
Ravi
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Great Product
Great feature, really like the Power management system , helps cut cost, well received by the Senior management