All Remote Utilities Reviews
1-14 of 14 Reviews
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Ígor
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2018
One of the best remote support softwares, full of useful add-ons
It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session
PROSWe know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as: + possibility to record in video the entire remote session + possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white) + different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else) + the so required drag and drop function to access the clipboard in a simple and easy way
CONSto be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.
Vendor Response
Thank you, Igor!
Replied July 2018
scott
Broadcast Media, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Very Satisfied Customer
It's made a huge difference to our operation at a minimal cost.
PROSFor US$99 for a lifetime licence this software is extremely beneficial. Probably repaid my saved travel costs in the first couple of months. Has added a few layers of convenience and flexibility to our operation.
CONSthe User Interface is very basic in terns of graphics display but that also means it's easy and uncluttered.
Reason for choosing Remote Utilities
Initially on price comparison. It has proven to be excellent value for money.
Vendor Response
Thank you for your review!
Replied September 2022
Sean
Verified reviewer
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2018
Great value for money remote management software
Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.
PROSFree option for startups for supporting up to 5 computers that are stored in the remote client. This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.
CONSSome instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.
Vendor Response
Thank you for the review! Regarding the instabilities - in version 6.9 we implemented some fixes that should improve connection performance. Regarding auto-adjusting the quality, this feature is also in development and will be available in the future updates.
Replied June 2018
Arthur
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Last Hope for Linking Older OS
Remote Utilities is now, from my research, the only remote app that accomodates users of older operating systems. I downloaded all of them, and they all warned, that their program does not support the OS I am still using. I desktops with Windows 11, but need to maintain files and programs using the Microsoft Vista OS. ONLY Remote Utilities has supported users like me.
CONSI believe the purchase price is a high for the nature of the program, but, since I need the features, I paid the price.
Reason for choosing Remote Utilities
The only one supporting Microsoft Vista.
Reasons for switching to Remote Utilities
Splashtop announced that they will no longer support Microsoft Vista and other older OS>
Vendor Response
Thank you for your review ! We really appreciate it.
Replied October 2023
John
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Frankly, it just can't get much better than this!
Close to perfect!
PROSRemote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...
CONSThe only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.
Vendor Response
Thank you, John! We will do our best to further improve Remote Utilities and add more exciting features.
Replied April 2019
Stephanie
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2018
SO EASY!
We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm
CONSRequires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze
Vendor Response
Thank you for the review, Stephanie! As for the fast connection requirement - in the upcoming version 6.9 we are implementing some measures to significantly improve performance on slow Internet connections, so it should work much better from that version on.
Replied May 2018
Rod
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
I love this program for accessing my work computer from home.
Allows me to work from home connecting to office computer.
PROSIt's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version.
Vendor Response
Thank you, Rod!
Replied August 2017
Chris
Information Technology and Services, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
I use Remote Utilities to support a client that I can't add to my main remote viewer software.
It is an incredibly good value for up to 10 clients considering the cost (free!) Further, I can use this product along with another remote viewer that is already installed on the computers accessed, and there is no conflict.
PROSI can't believe this is free for up to 10 remote client endpoints. It is an excellent application that allows for full control of the clients, and also gives me access to a Windows Task Manager locally so that I perform a ton of IT support functions - something that one of the big remote applications don't do at all. It also offers a very uncrowded interface, but lots of the options are easily accessible with a right-mouse click. The only reason it is not my main remote viewer is that I already have a paid subscription through another remote viewing application. It really is an excellent product that I have not had any complaints with in working on my clients computers.
CONSI can't really think of any cons. They could maybe make their control panel a little more intuitive from first glance, and also update the look a little more. Their cost for the paid plans seems a little more in line (pricey) with the big guys of the remote viewers but is still cheaper for the number of clients you can have.
Vendor Response
Thank you very much! We will do our best to add even more features and improvements soon.
Replied May 2018
Muhamad Yusman
E-Learning, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2023
Good for monitor and controll other PC
It is a very use full apps since i can operate other PC remotely. It is not only for office use but also for parents who want to monitor their children computer activities.
PROSThis small apps is easy to install and use. Very suitable for various networking type such as home, small office and enterprises. It has almost complete feature that you need such as remote desktop, file transfer, keyboard/mouse lock and even shutdown/restart the remote PC.
CONSIt only allow a few remote PC for a trial version.
Vendor Response
Dear Muhamad, thank you for your review! Much appreciated.
Replied July 2023
Derek
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2017
Remote Utilities is very functional, but not as clean and organized as some
Doesn't have many costs, no financial costs It is very functional in many ways
PROSIt is simple and fast, usually You can do more than remote control: view, execute, view taskmgr, transfer files RU Viewer saves all the devices in a directory, allowing fast connections
CONSNot very clean and organized in some ways. The viewer software is listed in Windows programs and "Viewer", the host as "Start Host" and "Stop Host". The host GUI is not as user-friendly as it is functional The clipboard is not automatically synced when controlling a computer.
Vendor Response
Thank you, Derek! Regarding the Host GUI - we are indeed planning to revamp it very soon. The settings/options windows will be redesigned and optimized for better usability.
Replied December 2017
Eric
Accounting, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Remote Utilities was a great find to meet my business needs with remote access.
Able to log into client's computers at an affordable price.
PROSI love the ease of logging on to client's computers and being able to perform tasks with excellent speed. For slower computers, I can customize options to help speed up the connection.
CONSSometimes the installation and upgrading can be daunting but with each upgrade, they get better at making the process less complicated. Also, sometimes, I feel like I'm not getting the best speeds because I don't understand some of the technical jargon with some of the features.
Vendor Response
Thank you, Eric! Indeed our Simple Update feature is improving with each release, because it has been introduced relatively recently. We'll continue to improve it and of course we'll be adding more great features soon.
Replied August 2017
Randall
Computer Games, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2017
I can already connect to computers within my house without hassle. The ease of setup is amazing.
Easy remote access and management to help anyone who needs it.
PROSEasy to set up, No hassle to use, Multiple functions for controlling, Lock Mouse and Keyboard, Blackout Desktop Background, Chat Availability, Completely Free, File Transfer, Message Sending, Remote Terminal, Remote Task Manager, RDP, View or Full Control, Remote Power Control
CONSOnly works for Windows without needing Wine, Doesn't work with Ubuntu Server, RU is difficult to set up for starters.
Vendor Response
Thank you for your review, Randall! Yes, so far RU is only available for Windows (as of August 2017). We are working on adding Mac support soon, and in the future we are also going to add full-fledged Linux support.
Replied August 2017
Dan
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
I am not tech savvy
This was extremely easy to set up. It is the perfect remote in solution for small businesses, because it is free for the first 10 endpoints. We didn't have any hiccups getting this installed and running. It worked exacly as you would expect.
CONSIt feels a bit old thoughout the UI, but don't think for a second that it's outdated. This thing is packed with the features you would need to access other computers, servers remotely.
Vendor Response
Thank you for your review!
Replied July 2018
Erica
Information Technology and Services, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2019
Remote Utilities
Great!
PROSEase of use / functionality/ free for small users / good documentation
CONSNone that I can see so far. It meets my needs.
Reason for choosing Remote Utilities
Superior for small users... ie affordable!