We’ve been incredibly impressed with what Rumble is able to deliver considering how easy it is deploy and how little resources it requires.

I don't really have any cons yet. M anxiously awaiting to deploy it in production in our client engagements.

The reporting front end on the Rumble website is super responsive and the info on there is exhaustive.

Maintaining that and continually  finding the new updates on the menus & reports. If that's our biggest problem, then there it is.

When we did have issues, the team at Rumble resolved incredibly quickly. I don't believe I ever waited more than a few hours.

This is hands down the best Asset Discovery and Inventory Management software available presently. It's extremely fast, feature complete and accurate.

It’s simple to configure and manage. The support team is very responsive and the product development team turn around feature requests in very short time frame.

Rumble fill a gap most large scale operations have: identify assets. Running the tool is super easy and give you immediate value.

I am achieving this with multiple scan schedules. It is a minor complaint.

I don't really have any cons yet. I'm anxiously awaiting to deploy it in production in our client engagements.

No option for scanning for additional information with a password.

If you need to scan your environment, this is just better than anything else. It doesnt try to solve other problems (vuln. mgmt for expl) and is easy to use and integrate.

I've had a great experience with Rumble. I've actually bought it twice now and I've been happy both times.

I initially index data in. Jsonl file with Elasticsearch (ES) It works well with a small dataset, but for large dataset, it fails miserably b/c of the number of fields in the jsonl file.

Rapid discovery of assets across large distributed networks.

Ease of use and speed of deployment are standout features. Prior to Rumble we did not have a comprehensive network based asset identification tool.

Quick and Easy to Implement. The software was able to find assets even with active firewalls.

This is an awesome piece of software and is making my managers happy.

Powerful and easy to use. Support response is fantastic.

Easy to implement, easy to use, very fast, very helpful.

The visibility that this tool provides is fantastic. It was an easy sell to me for features and an easy sell to my boss as far as cost.

Finding and categorizing services (Remote Desktop Gateway via HTTPS, OpenVPN Appliance, Exchange, etc.) was really powerful and impressive especially, for quick review of larger environments.

It provides a rich insight into your environment with very little effort. It’s profiling capabilities are great considering there is no agent on the endpoint.

Today's networks often have single factor authentication services exposed remotely, even when they loudly proclaim that they've moved to 2FA.

I can save on licensing and resources if the tools or software are not being turned on at all.

The responsiveness of Rumble team and their customer support is incredible. The team follows up on the issues incredibly fast.

I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

US Dollar

runZero provides asset inventory and network visibility for security and IT teams. You can discover your entire inventory including managed and unmanaged devices, on-premises and cloud assets, IT and OT infrastructure, endpoints at work and at home. runZero's secret sauce is its proprietary unauthenticated scanner powered by high-fidelity fingerprinting that gathers more details than other solutions. You can also augment the inventory with integrations for MDMs, EDRs, cloud service providers, and virtual environments. The solution also provides network visibility by uncovering unknown subnets and scanning RFC1918 subnets quickly. runZero integrates well with SIEMs & CMDBs and its Explorer deploys in minutes.


LongDescription

On-Demand Mapping

Scheduling

Data Import/Export

Device Auto Discovery

Hierarchical Mapping

Self-Updating Maps

Activity Dashboard

Historical Trend Analysis

Color Codes/Icons

Reporting/Analytics

IT Asset Tracking

Third Party Integrations

runZero is priced based on the number of live assets, that's it! A 21-day free trial is available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

runZero

Documentation

Videos

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



File Management

Commenting/Notes

Support Ticket Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Transfers/Routing

IT Asset Management

Progress Tracking

Workflow Configuration

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Customer Database

Scheduled/Automated Reports

Offline Form

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

File Transfer

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Proactive Chat

CMDB

Transcripts/Chat History

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

File Sharing

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Asset Lifecycle Management

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Incident Management

Drag & Drop

Autoresponders

Customer History

Tagging

Task Progress Tracking

Issue Auditing

Third-Party Integrations

Canned Responses

Task Management

Release Management

Live Chat

Web browser (OS agnostic)

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

runZero vs Vision Helpdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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