All Sunbird DCIM Reviews
1-25 of 156 Reviews
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Anders
Verified reviewer
Law Enforcement, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Why I chose Sunbird DCIM
I like it because of its ease of use, good features, great support and help if needed. Easy to update and are frequently updated.
CONSMost of the problems I had is mostly on my side, i.e I am not familiar with terms, technical lingo and mindset. So when for instance filling in information is a bit tedious but it is getting easier.
Vendor Response
Thank you for the positive review. We plan to have our European user group meeting in April. We also offer free weekly training every Wednesday. See support portal for more details and recordings of all previous trainings.
Replied December 2019
Grigory
Information Technology and Services, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Best DCIM solution
I'd like to note SunBird support team as fatest to reply on request and with quick solution.
PROSHaving tried to work with top five DCIM products I consider SunBird the best DCIM product on the market. It is easyest to adopt to and covers the most of DataCenter manager's tasks. Great functionality and large user group helps a lot to solve problems, which are impossible to solve in other products, like subfloor or above rack equipment placement.
CONSMonitoring functionality needs further work. I'd put a ModBus software gateway in my wishlist.
Reason for choosing Sunbird DCIM
SunBird solves all tasks with less components
Reasons for switching to Sunbird DCIM
SunBird solves all tasks with less components
Vendor Response
Thank you for the positive feedback and the wish-list item.
Replied July 2020
gokul
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Dcim Tool
Has really good features for monitoring and asset management and a very good portfolio for report generation
CONSNot much i dont like about the software.They always try to make to the software more customer centric which is what most organizations are looking for
Rob
Computer & Network Security, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Standardisation with easy implementation and first class support
As expected and since engagement has been first class support. Knowledgeable about their product and always able to assist.
PROSEasy to setup and intuitive, readily available support and training materials can help you progress your initial stages quickly. Support available and the 1-2-1 sessions have been invaluable. Quickly able to see results and how it integrates in to your environment.
CONSAt the moment there isn't anything - it is exactly as I expected and researched
Reason for choosing Sunbird DCIM
Reputation and integration into our existing Raritan estate were the primary reasons that we chose Sunbird.
Vendor Response
Thank you for your positive feedback. We love to hear customers confirm our solution is easy to use and intuitive as our user group helps us achieve this objective.
Replied June 2021
Mary Carl Martin
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Lack of Documentation
We use it as our monitoring tool and Sunbird is good compared to other monitoring apps./
PROSEasy to use and synchronized with out UPS and PDUs
CONSLack of documentation on the application itself.
Reason for choosing Sunbird DCIM
Cheaper and it will best work with our devices.
Vendor Response
Thank you for the positive feedback. I will reach out to you on the documentation and free training.
Replied July 2020
Nicholas
Government Administration, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Best DCIM available.
We just started using it be we are loving it.
PROSTraining, training, support and training. Sunbird has a huge amount of videos, knowledge articles, and excellent support.
CONSImporting a floor plan could be easier. With that being said, it is an extremely complicated process. Sunbird has been patient, understanding, and willing to go the extra mile to get the job done.
Reasons for switching to Sunbird DCIM
Poor support, and product end of life, support ending.
Mark
Broadcast Media, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
My Sunbird DCIM Review
I have been working with Sunbird Products for many years. Started with PowerIQ 11 years ago and recently migrated from Aperture to dcTrack. Starting with PowerIQ I have to say I love the Buffered Data Retrieval feature that provides a min, avg and max reading from a timestamp sample you define. This has proven to be very useful data. PowerIQ also has a Sensors Tab that I'm happy to say I submitted the NFR for. This tab allows users to easily manage their Temperature Sensors, providing the ability to utilize Global or Local Thresholds. Recently the addition of Inlets and Circuit Breakers have been added to this Tab. dcTrack has a lot of great features but the best feature by far is the Auto Power Budget Feature. This too I worked with Sunbird to create. It provides Deployment and Facilities Engineers with a Potential Power Load that is based off of Trend Policies defined by the Users. In my opinion it provides the most realistic power consumption from your devices on the Market. If you have not seen this in action you should contact Sunbird for a Demonstration right away. As it pertains to Support, Sunbird is remarkable! They respond to all Tickets in a timely manner and work hard to resolve them.
CONSWith all the great features Sunbird provides, the one thing I have an issue with is all the bugs we find after a new version is released. Although they are quick to resolve them there are far too many. I would like to see them beef up their Quality Assurance Program.
Reasons for switching to Sunbird DCIM
The version of Aperture we had installed was nearing EOL. We performed an extensive POC on many DCIM Products and found that dcTrack was the right fit for us.
Vendor Response
Thank you for the positive feedback! and Tank you for helping us improve our new release test plans.
Replied June 2021
Tylerk
Education Management, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2016
Sunbird DCIM
My overall experience has been good. I like the direction the software is heading by moving more features and functionality to the web client and away from classic view. I really like sort and filter functionality as well as the import / export feature that can be used with Microsoft Excel. A built-in models library is very helpful and has saved us a bunch of time.
PROSImport / export functionality along with the sort and filter. When setting up the power infrastructure, I like that it is a physical representation of the plugs to outlet in that a L22-30P needs to be plugged into an L22-30R and that the software understands that a different plug or receptacle wouldn't physically plug in. There are numerous checks and balances like this that are helpful.
CONSThe separation of features between the web client and classic view. It can also be confusing to understand what features are in PowerIQ opposed to DcTrack. Making them better integrated would be helpful. It would be nice if the models library updates were more proactive vs reactive. For example, when Dell released their Rx30 lineup, it would be nice to have the R330, R430, R530, etc.. automatically added without having to put in a request since Dell is such a big player in this field. I understand it can't be done for every make / model but for the big manufacturers core lineup that would help. Software doesn't natively work with Chrome, the use of extensions doesn't always work properly.
Vendor Response
Thank you for your positive feedback. We are delighted to now offer a modern and elegant web browser based GUI. We even allow uses to select between light and dark mode.
Replied December 2019
Naga Jayanth
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Sunbird DCIM DCTRACK is a great tool for Data Center Managements
In Verizon, we started using dcTrack, a Sunbird tool from 2020 and seeing it really helpful in our migration from the old legacy applications to this new dctrack tool. It has a lot more easy to use functionalities to migrate/ add data & realtime dashboards to view graphs/data. Also they provide new release versions every 4-6 months to add new features and fix bugs reported in the existing version.
CONSAs its a third party tool, we wont have direct access to their code base and DB, to fix any bug found during our implementation, rather have to create a ticket and they'll take a look at it and will release a hotfix for the existing version/ fix it in the next release version.
Tony
Telecommunications, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Product for Visibility/Control of your Data Center
Great product with great training program and support!
PROSThe ability to see all power usage at a facility and compare to the cooling capacity is an amazing feature.
CONSSome features require multiple clicks to access/use.
Tony
Government Administration, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great 1st Echelon Support
dcTrack, along with powerIQ provides in-depth health-concern data for your data centers, at a glance. I dont' have enough characters here to list everything I like about this software. I'll sum it up like this, all of the questions/requirements you may have for your system, that start with, "can I do ______ with this system?", the answer is yes. Some features are harder than others to get setup. Power connectivity, for instance, takes into account your building's entire power chain. From the building UPS, up to your rack PDU's, utilizing any available management information those devices will offer up. Unless you know a lot about industrial power (I do not) then it could be a difficult feature to get working. That being said I was able to get things up and running with a Sunbird support staff who are not just extremely knowledgeable of their applications, but have expertise in every facet of every infrastructure area that the system supports. The applications are also visually stunning that they are easy sells to management and are "no-brianers" to justify for purchase.
CONSMy biggest complaint about the software is a development paradigm of dictating what can be done or not in the system, even if you may feel like you should be able to proceed with an operation. An example of this is that the system, when implemented as deigned will not allow you to make a network connection between a SFP port of a switch and a copper NIC. This, even though these connections are possible using copper GBIC's. There is a workaround for this, of making all of your different port-types to "twisted-pair" which constitutes a minor inconvenience. The important thing is that the Sunbird Support staff have always come up with a work around for the particular incompatibilities in our environment, of which there have not been many.
Vendor Response
Tony - thank you for the positive feedback and great insight. Look forward to seeing you at our next san jose user group.
Replied October 2019
David
Real Estate, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Customer Support Request Turnaround
It has been a great tool for my staff here in our Data Canter and something our internal IT customers have come to rely on when it comes to its great IT device reporting features.
PROSIts robust features, clear details on devices listed and quick support from Sunbird when needed
CONSIf any complaint is that it may be too much with features for what I use it here within our Data Center. But this is not a complaint i would not take any higher than myself here.
Reason for choosing Sunbird DCIM
Value, great support and customization
Reasons for switching to Sunbird DCIM
Rackwise vendor went out of business
Vendor Response
Thank you for the positive feedback.
Replied August 2020
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Caretech Solutions Inc.
As a remote datacenter manager, it is invaluable to have a visual readout of our assets, and easily be able to determine and display capacity. As a Shared Services provider, we can easily demonstrate to existing customers where their racks are located, how populated they are, etc. This is also useful in sales initiatives; having a 3-D graph of racks with available capacity (one of the vendor-provided reports) makes the salesman's job easier.
PROSI like the fact that it can be as high-level, or granulated as you like. I initially started with "where are my racks and what's in them" usage, easily generating 3-d visuals, and exporting .csv and .pdf reports. Using the built-in import and export tools, I've been able to add entries for power whips (and associate them with racks), and populate chassis with individual blades. Next steps will be to update network information for devices, again, with the easy import tools.
CONSThe models library sometimes lacks the specific Make, Model, etc. of a device I'm adding, so I'll have to use a similar one, or define a generic one. Sunbird has a mechanism to submit model addition requests.
Vendor Response
Thank you for your positive feedback.
Replied December 2019
Greg
Publishing, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
DCIM Solution for Any business
Managing over a hundred global locations comprised of local offices and data centers have been a huge challenge. With the implementation of dcTrack/PowerIQ we were able to achieve clear visibility into each of these locations and eliminate a lot of technology debt.
PROSPractical Data Center inventory management and power monitoring tool in one. Easy to use with intelligent and clear reporting and helpful dashboards. We've grown and developed our business processes and procedures while implementing the tool - moving away from manual data entry and management via multiple spreadsheets is the thing of the past we'd never go back to.
CONSWith every release there are always new features delivered that were requested by the customers. As with every tool, some level of customization is always required. In some cases it may not be as intuitive as one would wish and reading the admin manual is a must.
Reason for choosing Sunbird DCIM
Hardware agnostic approach was our deciding factor.
Vendor Response
Thank you for the positive feedback.
Replied July 2020
Nathan
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Sunbird DCIM
Sunbird's DCIM software is a powerful kit and very easy to learn to use. Being in a new role that uses this software and in under 5 months I can confidently use it. You can very easily monitor your enterprise's health from a dashboard and action any needs. The support the Sunbird team provides is also excellent with extremely fast response times and vast knowledge - whether it'll be adding a new model or the rare error code, the team is on it.
CONSThe least thing I like about this software is the fact it's broken down into two different parts. DcTrack and PowerIQ. These works very well together however if they were integrated into one then it would make use quicker when performing certain tasks.
Vendor Response
Thank you for the positive feedback. Our vision is to integrate into one like you suggest.
Replied July 2020
Dirk
Chemicals, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Transparency to the datacenter
We had to know how much power our Datacenter is using and we had different PDU's in use. Sunbird helped us to integrate all of them in one software product. So we have everything in one view.
PROSThe Software is very powerful. Each release brings new features, that are very usefully. With the new dashboards you have only one look to see if something needs attention. In the meanwhile our Datacenter team knows more about the rooms, climate, power consumption than our facility management. The functionality for reporting is very powerful and can automatically sent them to the persons, that need it.
CONSBecause the software is so powerful, there are a lot of things you have to configure. As better it's configured, as better are the results. It take some time to set everything up. We took Sunbird to support us and this have been the right choice for us.
Vendor Response
Thank you for the positive feedback! We plan to have our next German user group in March. Hope to see you!
Replied October 2019
Christopher
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Still implementing but good process so far
Visualizations look great. The constant updating of model library helps to keep things accurate when adding new assets. Monitoring can be granular which gives the user better flexibility to use the functionality how they want it to be used. Software is very easy once it is used on a daily basis. Free weekly training is also helpful
CONSSome of the better features appear to be available in newer builds. Newer builds require more testing before they can even be implemented. We get stuck using the outdated version with fear that the new one won't work well with out environment. Seems like the older versions have less and less support as the newer versions are released which is understandable. Charging for rack licenses for simple things like cable ladders to be represented in maps.
Reasons for switching to Sunbird DCIM
We did not make the switch, we are using them in tandem. Sunbird seems to have more growth while the features in DCE seem to be stagnant.
Vendor Response
Thank you for your review.
Replied June 2022
Arnaud
Telecommunications, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2018
Easy to use
I'm based in France, and if i need hard support, i need to contact USA support. Because of the time difference, i hava to wait to the afternon to have some answers end the same for them but, finally, all the issues has been solved.
PROSThe best of this software is the dashboard, that you can see all the informations about your business in real time. and you can personalize it !
CONSIf you don't receive any official learning about the software it's long to know all the things about the software.
Vendor Response
Thank you for your positive feedback. We provide free weekly training every Wednesday. See our support portal https://www.sunbirddcim.com/dcim-technical-support to sign up and to view video records of prior training sessions.
Replied December 2019
Brian
Telecommunications, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2016
Hard to imagine business without Power IQ
Being responsible for 100+ sites, the level of visibility Power IQ provides is extremely valuable. Prior to using this product, we did not have this in a centralized platform. There have been numerous success stories since deploying Power IQ and we are pleased with the continual development this product is receiving. The product is evolving into many of the features we have a roadmap for integrating so it is definately product that justifies the investment.
PROSHaving all the information for all our locations centrally located has helped greatly. The ability to power cycle an entire device that is dual power corded has helped as well.
CONSThe floor plans in the dashboard view take a long time to load. With all the sites and having them on a slideshow, not always is the floorplan populated prior to switching to a different view.
Vendor Response
Thank you for your positive feedback.
Replied December 2019
Nick
Telecommunications, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
The Best DCIM iv used thus far!
The over all experience has been very positive. from POC to implementation to on going support i have had a great experience at all levels.
PROSCustomizable Dashboards / Facility health and Asset and part management.
CONSNo dislikes yet, the system has been great.
Reason for choosing Sunbird DCIM
It was clear that during the Sunbird POC that the system was far more superior than asset spire. it was fluid and easy to communicate our needs and then to see immediate results while working with the POC team
Reasons for switching to Sunbird DCIM
Asset Spire was not able to deliver what we wanted, everything was a "development process with extra cost."
Eric
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2016
Solid product with great feedback and response team.
Having deployed the Sunbird product line for nearly 4 years, there were several inflection points that forced us to make the decision: move forward with Sunbird or find another product. Each time that decision came up, Sunbird was able to act fast and provide immediate solutions to our problems. We are very happy with the customer support and responsiveness.
PROSSimple UI doesn't overwhelm the new user yet still provides a full experience for the expert user.
CONSOur rapid growth caused scaling issues, overloading the software.
Vendor Response
Thank you for your positive feedback. We have a true partnership you and our customers.
Replied December 2019
Haluk
Banking, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2016
Getting Better and Better
I have been using this product last two years and it has been improving and getting better since than. I love the 3D feature they just added with latest update. Keep up the good work and keep improving Sunbird.
PROSEasy to use 3D view is great Good customer support Good integration with Raritan PDUs
CONSSometimes have problems with IE is not updating the info Classic view should go away!
Vendor Response
Thank you for your positive feedback. We are delighted to now offer a modern and elegant web based GUI. We even allow uses to select between light and dark mode.
Replied December 2019
Michael
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
DCIM Review
Assets are very helpful with the detail you can add. PowerIQ helps with power management to a granular level. The connectivity is also a plus when working in the rack with cabling. Also the "Company Standard" for adding new servers and such is useful.
CONSMoving from 7.X to 8.X was about it. That was on my end not the software.
Vendor Response
Thank you for the positive feedback.
Replied November 2021
Gregory
Computer Hardware, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
6 years of work with dcTrack & PowerIQ
24x7 managing both our Data Centers. Received on time a power, connectivity, humidity and water alarms. Produced a great reports.
CONSdcTrack Classic View can't open a full screen view. It could be a great to have a full vision of the dcTrack configuration
Vendor Response
Thank you for your positive feedback. We heard your feedback. We are delighted to now offer a modern and elegant web based GUI. We even allow uses to select between light and dark mode.
Replied December 2019
Craig
Electrical/Electronic Manufacturing, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Emerson GDC Review
Product is easy to use and view when it is setup. Useful as we have multiple "teams" using Sunbird to look at assets on the floor and for future projects.
CONSMost missing features are easy to request to get added and have a quick turn around response time.