The flexibility provided for the configuration of the indexes and the searching criteria makes it suitable any kind of data and search needs. The query building flow is also easy to understand.

It's an inexpensive solution that's easy to configure for searching of complex content like major support portals.

The customer service has been excellent and user-friendly.

Increased conversions, reduced bounce rate, and significantly more control over our search results.

Swiftype seemed to have something to hide. We would talk with them about above indexing issue, and they said they would get back to us soon.

It does what it needs to do, in that it provides predictable search results with the ability to tweak the search result rankings.

Our products got better, we make good money and save our time.

Learning ElasticSearch seems to be a bit more difficult than learning it's competitor, Solr.

Sharding and migrations were quite hard to manage.

The last month or more, most of our searches were spam bot searches for non-existent domain names. This made our reports really worthless.

It's a great tool to setup a search platform almost of any size in a company.

I still haven't figure the implementation of replication and clusterization of Elasticsearch, but maybe it is a lack of information.

Easy to setup, user-friendly and powerful app, also you can manage multiple websites with. Good support, integration and a flexible management dashboard to tweak all in one place.

Setting up a search platform using Elasticsearch was super fun and easy.

We have not had this problem anywhere else on our sites.).

Our overall experience with Swiftype was really negative.

The ease of search makes it possible for clients to get the answers they need quickly.

It seemed to provide more accurate search results over time. Customer service concerning technical questions was good.

Well thought out restful API and they did CORS headers right.

Elastic search has completely changed how we can fetch and visualize our customer's data. With the advanced text indexing, we can easily build a text search engine which gives accurate results.

It's simply the industry standard for search. The extensive functionalities make complex problems look easy.

The process of refining the research is manual and slow. Bad documentation and need more usage examples.

Finally, in the elatic stack there is no module that crawls completely integrated.

It turned out to be far less expensive than we thought. Swiftype is a bad investment if you have lots of files to be indexed but far fewer monthly searches.

It made a huge improvement to our site searches.

It has given us the similar functionality with improved UI. The UI for optimizing the search is really easy to use yet powerful.

Elasticsearch is the best search engine available in the market, it's the state of the art for it's technology.

Best search engine available, it's really powerful when combined with cloud solutions.

I was able to get some great search query response times and development efforts were minimal compared to dealing with Lucene directly.

I like this software for the following reason. The linkage with Google Suite that we use works seamless.

The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.

We got wonderful support from their support team and our every issue is being resolved very quickly.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision  Helpdesk is the best product on the market helpdesk system.

This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features.

The decision to take this solution has been made within just 1 day of evaluation and we are still very happy - especially because of the great teamwork with the Visionhelpdesk Team.

Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.

They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

I found Vision Help Desk is really excellent product comparatively with other competitors.

Vision Help desk is  the best Help desk Software we have used in past 13 years.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Vision helpdesk is simple but  effective customer support tool for my business.

We use this system to help young people, children most, with their problem about bullying in the Netherlands.

I don't like that the forums page is difficult to use.

Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.

Vision helpdesk is a  great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.

Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.

Awesome automation and workflow. Robust and dynamic team and department designation.

Thank you Vision Helpdesk team for the great product and outstanding customer support experience.

US Dollar

Elastic Enterprise Search is Elasticsearch, with a complete set of specialized tools and extensible APIs that make it easy to build search solutions and give users the best answers, every time. Monitor performance with robust analytics, tweak relevance in real-time, and scale it all seamlessly.


LongDescription

File Management

Data Source Connectors

Analytics

Data Aggregation

Real Time Analytics

Engagement Tracking

Personalization

Text Analysis

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Active Directory Integration

SSL Security

Sentiment Analysis

Single Sign On

Data Extraction

Behavioral Analytics

Semantic Search

Knowledge Management

Recommendations

Faceted Search/Filtering

Fuzzy Search

Customizable Fields

Natural Language Processing

Data Capture and Transfer

Content Library

Full Text Search

Data Import/Export

Customer Activity Tracking

Content Management

Real Time Data

Data Security

Data Retrieval

Product Recommendations

Data Discovery

Filtering

Real-Time Notifications

AI/Machine Learning

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Multiple Data Sources

Customizable Templates

Multi-Language

Product Search

Customizable Branding

Behavior Tracking

Reporting/Analytics

Usage Tracking/Analytics

Trend Analysis

Machine Learning

Drag & Drop

Tagging

Third-Party Integrations

Document Management

Indexing

Search/Filter

Data Classification

Augmented Analytics

Intelligent Search

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Elastic Enterprise Search

Live Online

Webinars

Documentation

Videos

Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments.


This software allows businesses to automate ticket workflow using rule-based criteria and centralize the recording of multiple channels of support conversations, including those taking place via emails, calls, chats, web portals and social media accounts.


Businesses can configure flexible working hours for their staff and create ticket escalation rules for providing timely response to all incoming inquiries. Vision Helpdesk enables implementing rules for processing tickets, setting progress alerts and sending incident acknowledgment notifications to the inquirer.


Users can speed up multiple ticket operations, such as changing bulk incident status with a single click, prioritizing tickets, allocating multiple tickets to a number of agents and tracking overall progress using macros.


Vision Helpdesk also provides a collaborative platform for agents to communicate, share documents and improve team engagement on ticket issues. Businesses can gamify activities and set up agent achievement levels with rewards to ensure a productive business environment.


The solution also comes with a mobile app available for Android, iOS and Windows Phone devices.



Commenting/Notes

Support Ticket Management

Surveys & Feedback

Transfers/Routing

IT Asset Management

Progress Tracking

Workflow Configuration

Contract/License Management

Task Scheduling

Change Management

Project Management

Approval Process Control

Rules-Based Workflow

Customer Database

Scheduled/Automated Reports

Offline Form

Calendar Management

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

File Transfer

Problem Management

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Configurable Workflow

Mobile Access

Proactive Chat

CMDB

Transcripts/Chat History

Performance Metrics

Service Catalog

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Workflow Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

File Sharing

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Consumer-facing Chat

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real-Time Reporting

Asset Lifecycle Management

Widgets

SaaS License
Starter Help Desk: $15/staff/mo ($12 when billed annually)
Pro Help Desk: $25/staff/mo ($20 when billed annually)
Satellite Help Desk: $30/staff/mo ($24 when billed annually)
Pro Service Desk: $40/staff/mo ($32 when billed annually)
Ent Service Desk: $60/staff/mo ($48 when billed annually)
 
Download Recurring On-Premises License
Starter Help Desk: $8/staff/mo ($10 when billed annually)
Pro Help Desk: $20/staff/mo ($16 when billed annually)
Satellite Help Desk: $25/staff/mo ($20 when billed annually)
Pro Service Desk: $30/staff/mo ($24 when billed annually)
Ent Service Desk: $40/staff/mo ($32when billed annually)
 
Download One Time On-Premises License
Starter Help Desk: $200/staff
Pro Help Desk: $400/staff
Satellite Help Desk: $500/staff
Pro Service Desk: $600/staff
Ent Service Desk: $800/staff

Live Chat Pricing
SaaS Recurring:  $25/staff/mo ($20 when billed annually)
Download Recurring: $20/staff/mo ($16 when billed annually)
Download One-Time: $400/staff

Elastic Enterprise Search vs Vision Helpdesk

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