Great tool for helping me streamline my cleaning business. I like the quote follow up feature and the review request. My experience with the software is being great

I like everything about the software, I don't think there's anything I don't like

First and foremost, the platform's compliance with HIPAA regulations provides peace of mind. Safeguarding client information is of the utmost importance, and this platform has made it so easy to implement a channel for confidential communication. Customer support is another area where this platform shines. The support team has been responsive and knowledgeable, promptly addressing any inquiries or concerns that arose during implementation and use.

One of the primary issues I encountered was the inability to add or modify contact information. The platform provided limited fields for basic details such as name and phone number, but I found it frustrating that there was no option to include additional information without importing it from a spreadsheet.

this is an easy software to navigate while using other screens

it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.

In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it!

Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers.

I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer!

[SENSITIVE CONTENT] and the team have been super attentive and try to accommodate all of my company's needs. They keep improving the software and add features upon demand. The software on the computer has all the features and the mobile has slightly less, so definitely recommend using it on the computer as an admin, but has all the features needed on mobile if you are on the go.

The yeam keeps improving constantly so I am sire they will have all the features necessary.

I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day.

The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business.

Overall we have had a great experience so far. We are on this platform continuously for 10 hours each day, so the functionality and efficiency is really important for us to keep our business running smoothly. There was definitely a transitional learing curve, and a few bugs we are waiting to be worked out on the back end, but overall it is great! :)

Our favorite features are the ability to assign conversations and to close them. This keeps everything so organized with such a large amount of messages coming in all day.

There are some tweaks that we would like to see, just little bugs worked out here and there, but every time we mention something, it is quickly fixed or we are told that it is in the works of being fixed, so the developers are really on it to make sure that this product meets the needs of its users.

Wonderful.

Transitioning from another platform to Emitrr has been such a relief for our program! The ease of use is exceptional - we are able to do what we were doing before in a fraction of the time. The features are very useful to us, and although we have plenty of options to communicate with our center members. Customer Support is absolutely wonderful. Indrani, Deep and Anmol are prompt, responsive, adaptable and friendly. They are always there when we have questions and need support.

Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a Spanish message and Spanish calendar, sometimes these individual items would deliver out of order. However, this is not a big deal.

I was having issues with getting my sign in to work and your product support team was so helpful in getting the quirks worked out and getting me set up. A shout out to [sensitive content hidden] who was incredibly patient in helping me work this out and get up and running

Our team found this was a very easy softward to start using

Have not used it long enough to come up with any

This was a VERY smooth transition from a previous software that was used. There were no hiccups in learning the platform, all very self-explanatory without the training. We have had no questions about it since using it, so simple! Love it.

I did not or have not seen anything that I don't like about this platform!

Customer service, technical capability, uptime and client satisfaction are all off the charts with this piece of kit. Always getting better, and with a determination to become the very best alternative product in the market, Emitrr is the kind of business we should all be proud to run, and prouder to partner with to make our businesses better.

Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price. For the return on investment that you receive, this service is unparalleled and is ever-evolving based upon direct feedback from the users, something we've never experienced before in decades of business operations.

Emitrr is an ever-changing product. It will never be finished because it's always finding new and better ways to do things. There are technical challenges from time to time, but every time this team of superheroes comes up against a limitation, they just break straight through it and make the product better!

The nature of our business demands from us that we keep in touch with our drivers and customers at any part of the day, and we are able to do so with Emitrr.

Due to our previous software shutdown, our organization was forced to find alternatives for text messaging, Nova Lines liked the wide spectrum of features available for us to transition painlessly to Emitrr. Text messaging is easy to use due to its user-friendly interface and good organizational back-end of the contacts. The downtime for releasing the lines and transition was short enough since we are a 24/7 working business. Customer Support and our Rep([SENSITIVE CONTENT]) is taking care of any incoming inquiries and connecting through an instant meeting to assist.

You can't use as of now the customizable screenshot tool in-app(however, we are waiting for dev's to add this functionality)

Great professional team of people willing to go above and beyond to make the platform as useful and customizable to your office. They listen to your concerns and try to understand the processes to make the best out of the software. There are flaws and bugs here and there but they’re quick to fix any issues. Great customer service. I’ve been recommending Emitrr to all our dental colleagues.

Automated response; customizable features to your needs; always evolving and improving adding more services.

Technical issues with automation Dentrix integration

Emitrr has been great! They are always so helpful and responsive when I reach out. They also follow up to make sure we don't have any additional questions or concerns.

I love having the texting indicators to make sure our internal staff aren't texting the same employee.

Having to search each group list for a contact that I need to remove. I wish there was an easier way to do that.

We used Zipwhip and we're freaking out once we heard they were shutting down. I searched for hours for a new platform to use and came across Emitrr after about 20 calls with other companies. Emitrr is so easy to use, and gives us exactly what we need for mass texting. Their support team is amazing, quick, and always helpful!

A few features could be improved upon. But support is open to suggestions. Most feature suggestions I've had, have been implemented in to their platform.

The concept of the system is amazing and the customer service and support I received was second to none. We didn't have any issues using the software, just wish it had offered a little more but they were constantly improving and asking for feedback to meet the needs of their customers.

I appreciated the automated text when we missed a call as we were out of the office a lot. Customers would respond by text and we could answer a lot of questions or schedule appointments with Emitrr (texting) instead of having to return a phone call (meanwhile the customer was waiting on us).

I disliked the inability to have private texting conversations (all texts went to all users within the platform) or the ability to chat with my team within the platform. We also really needed a fully functioning VOIP phone option but that is still under development and testing.

Great product that makes running a small business easier, i own and operate 2 small businesses and having an auto text responder, missed call responses and the voicemail system set up is a game changer for me

i just wish i would have found this sooner

It helps our communication, faster, more efficient

sometimes acts up and the software is slow

Amazing and keeps getting better.

Emitrr has been my favorite messaging software we have used in our office. The ease of sending mass messages to our associates is amazing. The way to personalize messages and filter them within different groups. By far, the best thing about this software is the customer service. Anytime we have questions or concerns the support team always responds quickly and have offered to jump on zoom meeting with us if we cannot resolve the issue by emails.

There are no major concerns. Software is simple and works well.

Working with Emitrr has been a pleasure. Love the features it offers and how easy it is to use.

I can see missed calls which means missed opportunities and call those potential patients back. I can also answer questions that patients have using AI

No complaints! Love using this product! Would highly recommend it to others!

We absolutely love Emitrr and are glad to be partners with them!

Emitrr is amazing, it helps with our multiple companies and is so user friendly. Anytime we have a problem and reach out the team is super responsive!

Anytime we have a suggestion or a question about a feature that may be missing the team will brainstorm and figure out a way to make us happy!

Amazing!

It is easy to use! It has mass text and character counter

Nothing, it is great! I do wish it had an easier way to import my list but that is it.

Help Desk is very helpful and quick to respond.

As far as we have been able to tell, everything works great !

Great product

Ease of use. Email access Easy customization

Phone app not working perfectly yet. In ability to list to voicemails without turning silent mode off

My overall experience with Emitrr is so far excellent - great responsive customer service and extremely helpful

The feature that I like the most is the ability to assign messages to specific individuals but also see who is responding to certain topics

The VIOP does not have the greatest connectivity as I would like.