We have overall had a great experience with StayNTouch. Implementation was straightforward and they have a lot of API's developed for outside integrations. And StayNTouch deserves a lot of credit for continually improving their product and we have seen a huge improvement in their customer and technical support.

StayNTouch is incredibly intuitive and easy to learn for our operations team. It's user interface is well thought out and doesn't overwhelm front desk or housekeepering users with too much information. It is also flush with useful built in features, from guest self check-in, housekeeping tracking and easy add-on and upgrade offers. It has helped drive extra revenue at our property.

The in-program reporting leaves quite a bit to be desired and not all reports are able to be exported. We are able to run a much larger suite of reports from our other platforms that plug into StayNTouch (and SNT's data) than we are out of StayNTouch itself.

The system is under progress and becomes better and better every month Support teams in more languages than english would be preferred and not only online

Web-based program so you may work from anywhere

Missing many functions, sometimes very slow working system

I am generally really happy with the system and the collaboration with the StayNTouch employees. I like that wishes for development and functions are taken care of.

I like that it is simple and easy to train new employees in the system, even without them having previous experience in the industry. If you have a good network connection, very few outcomes are experienced in contrast to other systems. The support is efficient and easily accessible

For certain features one has to use many clicks. Could be effective with multiple shortcuts. One has to pull reports for overview insights, but these are very simple and clear.

Good overview and easy to find what you are looking for even for the non user

Easy to use, good overview, easy for customers to pre checkin

The Connection to our bookkeeping system is not working as it should

system is very user friendly and has been an easy transition from our old PMS.

Set up process and training went very smoothly. System is very user friendly and is constantly adding new features. they listen to customer feedback and amend their offering based on that.

Being a new system, there is always features to be added. Group section can use some enhancements but, overall very happy with the product.