We have overall had a great experience with StayNTouch. Implementation was straightforward and they have a lot of API's developed for outside integrations. And StayNTouch deserves a lot of credit for continually improving their product and we have seen a huge improvement in their customer and technical support.

StayNTouch is incredibly intuitive and easy to learn for our operations team. It's user interface is well thought out and doesn't overwhelm front desk or housekeepering users with too much information. It is also flush with useful built in features, from guest self check-in, housekeeping tracking and easy add-on and upgrade offers. It has helped drive extra revenue at our property.

The in-program reporting leaves quite a bit to be desired and not all reports are able to be exported. We are able to run a much larger suite of reports from our other platforms that plug into StayNTouch (and SNT's data) than we are out of StayNTouch itself.

The system is under progress and becomes better and better every month Support teams in more languages than english would be preferred and not only online

Web-based program so you may work from anywhere

Missing many functions, sometimes very slow working system

I am generally really happy with the system and the collaboration with the StayNTouch employees. I like that wishes for development and functions are taken care of.

I like that it is simple and easy to train new employees in the system, even without them having previous experience in the industry. If you have a good network connection, very few outcomes are experienced in contrast to other systems. The support is efficient and easily accessible

For certain features one has to use many clicks. Could be effective with multiple shortcuts. One has to pull reports for overview insights, but these are very simple and clear.

Good overview and easy to find what you are looking for even for the non user

Easy to use, good overview, easy for customers to pre checkin

The Connection to our bookkeeping system is not working as it should

system is very user friendly and has been an easy transition from our old PMS.

Set up process and training went very smoothly. System is very user friendly and is constantly adding new features. they listen to customer feedback and amend their offering based on that.

Being a new system, there is always features to be added. Group section can use some enhancements but, overall very happy with the product.

The system is very easy to learn our team likes the modern, simple user interface. Setup and deployment is very efficient. We have the software running on iPADs at the front desk which helps elevate the guest experience. We are able to get a digital signature at check-in and also use the upsell functionality to show images of our premium room types. Another benefit has been the ability to easily integrate with our other systems, i.e POS, CRS, Digital Key, CRM, Guest Engagement system etc.

During our transition there were some minor functions that we were accustomed to in our old system but have since been able to work through. Group configuration takes a few extra steps but is manageable.

The mobile and contact free check-in options. Even before COVID this option was one of the big ones we looked for in a new product. We also liked that there were multiple options for integrations with POS, SMS and other software for other areas of our business.

Although the reports section has some of the most reports that cover a range of ways to analyze our data, I would like to see more flexibility in being able to customize reports, especially changing or tweaking already made reports for our personal business needs.

Overall, this has been a great solution for our little Inn. We have some unique challenges based on our size and the fact that we don't have more than 1 room in each of our room types; but StayNTouch offers functionality to handle those challenges. StayNTouch is always working to make improvements. I rarely have to contact customer support and when I have to they have been very responsive.

This system is very easy to rollout, it is very intuitive to use, easy to customize based on your property's needs, and has minimal startup fees which are all very important to business; especially small business. It is cloud based so there are no servers to maintain, and that also allows for consistent updates to the product that are seamless. These updates keep the system current or ahead of the curve based on what travelers are looking for in their hotel experience on a consistent basis vs. every couple year updates that require a lot of planning and training. It also integrates with many different third party solutions based on the different services your property offers.

It is designed for tablet use, so some functionality is a little clunky when using a desktop (scrolling in particular); but we primarily use on tablet .

integration was a little challenging but that's fairly normal when doing a OS migration. the day to day function is fine and does what it needs to do.

the software is intuitive and easy to pick up

lack of ability to build ad hoc reports and adding new features we want seems to take a while

Stayntouch is a great user friendly software with limited training requirement. The software easily integrated with our booking engine and our payment processing company. Since the implementation of their system they have continued to improve their product with great innovation and product service to fit our business needs.

When we switch from our previous software to theirs, we missed the ease of assigning rooms on a grid which was a helpful feature when it comes to group bookings. They have since implemented it and continues to find ways to improve that feature.

Really great system.

StayNTouch Rover PMS is extremely easy to use and adapt. Configuration can be done in house easily and you do not have to pay every time to have a support for small changes in the system. Support is great, usually you will have the issue solved on the same day if you answer their questions as fast as they do. Also extremely easy for self-check-in and out making it simpler for our guests to go through the process without hassle.

Some reports could be more flexible on filters in order to gather the needed information as well as history of guests, since many book trough OTAs over and over, we could have an easy way of merging to same history if we see it is the same guest.

It is has been very good. the fact we can do all work remotely has proven very effective in the last year, but even before then, this was very handy.

I very much enjoy how easy it is to check in and check out guests. This has given our team the confidence to focus on the guests and not the computer.

It would be nice to have a bit better reporting capabilities. It is sometimes hard to drill down into reports. You can always get the info you need, but you have to occasionally sort through a lot of other info to get it.

Easy to Use and it can be easily taught to new Hotel Staff from the Front Office team to the Head Housekeeper. It follows the same principles of a classic PMS but in a much nicer look and feel. Plenty of API Integrations to choose from and we love their customer support.

Financial Reports need a slight improvement. We hope that they will remove the limit of 92 days for a checked-in room. Due to Covid-19, we are selling many of our rooms for Long stay guests. Using the System on a mobile phone device is giving you limited information about inhouse guests and it is useful for Housekeeping purposes only

It´s overall a very good system. It´s easy to use and to understand what to do next.

What I like the most is that it´s very easy to learn the system, it´s all very modern and looks as simply as it is.

It´s very slow from time to time. Sometimes it could take a couple of minutes to do a easy check out, because the system goes slowly sometimes. Not always though.

StayNTouch is really easy to use in hospitality industry for every different user in my organization. Training is very fast.

It would be nice to develop a Stay N Touch app

Overall, I find StayNTouch to be extremely effective for our needs. I am able to create and change reservations regardless of where I am, which is incredibly beneficial for our small property.

The number one best thing about the StayNTouch software is how incredibly simplified and easy to use it is. Plus, it integrates well with the other systems and software we use at our property.

I do believe that a more robust option of reports would be beneficial, especially on the financial side. I also believe some updates could be made in regards to transferring line items between folios that are checked in and checked out. Currently we are only able to transfer between folios that are both checked in.

It has been fantastic. [SENSITIVE CONTENT HIDDEN] needs a huge shoutout and/or raise, as he is always the man to fix things for us.

We love the ease of use, and the ability to easily train all departments of our staff is excellent. Between the front desk, housekeeping, engineering, and accounting, I have not had any complaints or any major issues with training.

Sometimes the system can run slowly, and it seems like lately there has been a longer loading period.

- Very easy to use and clear layout - Quick for new team members to learn - Great availabilty to the system support team and constant improvments made to the system

The system is a bit slow from time to time, so this is something that could be improved

It´s easy to use in te reception, esay to acces from home

Still some bugs that needs to fixed More features to be added, for example an easier way to make series of bookings for the same guest/company The system is VERY slow

The system is web-based which makes accessibility extremely easy and convenient. The system is designed to work on tablets and is very easy to use. The system is dependable and fast.

It is a new system that needs additional development but the StayNTouch team have been adding new features and improvement on a monthly basis. StayNTouch is the future of property management systems

Very pleased

We have been very impressed with SNT in our pre-opening stage. SNT has been very helpful in helping us design our systems to provide our guest experience.

We are in pre-opening. No cons to report

Super easy to navigate. Which makes it easy to train new front desk agents on how to use the system. They support crew are really helpful with answering your questions.

Once guest bills are transferred to an AR account there it no real way to take it off to edit it. Also I wish we could search how many charges were made by different charge codes in order to track that as well. We would also like to be able to extend reservations by more than one week at a time.

This product has the best customer support and integration team that I have been able to work with. While it is not a system that I have used in other hotels previously, it was easy to learn, and relatively simple to work out any issues.

The support that we have received during our integration process has been amazing. customer support in particular has been so helpful. During his on site visit during our opening, customer support showed our entire team how to use the system properly, and has continued to assist our team with any needed trouble shooting. We could not have hoped for anyone better to assist us.

It would be significantly more helpful if you were able to pull up arrivals and or departures that were for a specific date without having to run a report.

Support is always very quick to respond!

Integration and interfacing with some products

overall good. Some things missing or not very functional with limited reports. i.e. no room move report. impossible to track room moves and why.

SNT is a PMS system that has many features that are easy to use and teach a new employee with. It is very easy to use this system with a very nice flow from one window to the next

Hard to get it to function with third party sites, i.e. Delphi and Windsurfer