ADP Workforce Now Software

4.36 / 5 (4,690) FrontRunners

Our advisors have recommended this product 40 times in the last 30 days

What is ADP Workforce Now?

ADP Workforce Now is a comprehensive solution for managing HR, payroll, talent, compliance, and employee benefits. This workforce solution is suited for businesses with more than 50 employees looking to streamline HR processes. ADP Workforce Now includes capabilities such as payroll processing and tax filing, performance management, compensation management, talent acquisition, time and labor management, benefits management, analytics, plus more.

This fully integrated HR software is built on a single database, which automates data synchronization and helps human resource teams minimize manual administrative task procedures. ADP Workforce can integrate with other HR and business applications via the ADP Market...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4,690 Reviews of ADP Workforce Now

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(2,531)

2,531

4 stars

(1,524)

1,524

3 stars

(484)

484

2 stars

(100)

100

1 stars

(51)

51

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4690 results

August 2020

Jessica from Conduent

Verified Reviewer

Company Size: 201-500 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Simple features

overall a good program and super user friendly. I've had people tell me they enjoy this more then the previous program we used.

Pros

easy to use features, end user friendly, creates easy recruitment, great outsourcing amazing appearance

Cons

customer service is a little lag and needs more features that's all the negative I've got on this one

February 2020

Sherri from Starion Bank

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

It's come a long way

We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.

Pros

We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.

Cons

The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.

Reasons for Choosing ADP Workforce Now

The cost of some of the software systems was quite high. They had additional functionality, but that didn't justify the cost difference.

November 2020

Phillip from The Ark Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

ADP User

My overall experience has been excellent. Their customer service is knowledgeable and skilled. I do not wait long when I need to reach them. They have been critical to my business navigating the COVID-19 crisis. I would have made countless blunders if not for their HR and accounting departments knowledge of the COVID guidelines and policies. Very impressed with ADP and will continue to use them in my office.

Pros

Everything is very seamless and contained. The tabs are self-explanatory and easy to navigate. You can gather all the info you need for an individual from the same page. Quick and easy to learn. Processes that can be cumbersome on other systems flow smoothly with ADP's system

Cons

I do not have any cons. Minor things that I wanted improved in the past have all been handled with periodic updates and patches.

Reasons for Choosing ADP Workforce Now

My business has used ADP for quite some time and I briefly considered other companies in late 2019. The COVID-19 assistance I received throughout 2020 from ADP has solidified my satisfaction and I am no longer entertaining offers from any other payroll company.

January 2020

Victoria from Talllan

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2020

Has Potential to be Great, Makes Life Easier

Overall, like I said originally, this system does make life easier despite my many gripes. The user experience needs to be improved, and broken features should have a higher urgency to be fixed. I would recommend the product from a cost perspective if you are in the market for a PEO, but be patient. We considered Ultimate Software but the price was daunting. You get what you pay for.

Pros

Despite my less than stellar rating, this software does make life easier. I can't speak for the submitting of payroll aspect of the site (HR Professional myself), but I know that looking up payroll information, and having it available right away, is extremely helpful and organized. Your reps will alert you of any passed legislation that requires your business to take action. The learning platform allows employees in certain states to take classes when required (i.e. prevention of sexual harassment courses that are now required). You can report on essentially anything; there are pre-loaded reports in the system and you have the ability to create any number of custom reports. Making employee information updates , employment related and personal, is relatively easy and painless. Adding a new employee is a breeze, as is processing a termination. With this partnership, handbook builder is free and ordering the 5 in 1 posters is free for federal and all states. We do not use the system for PTO or document management so I cannot speak to that.

Cons

The ADP WFN site is getting better. The My Learning platform is terrible, I should note there have been improvements, but overall this site has a terrible user experience. We've had too many issues to count with employees finishing courses only for progress to be deleted. When writing the support team, sometimes it takes a full month to get resolution. The rehiring process has changed and now, in my opinion, it doesn't make much sense and they don't make it easy. Our business partners/reps are very personable, but requests require multiple follow ups before any resolution is found. There has been a lot of turnaround as well. In one year, we've received 4-5 different reps. The custom report builder is terrible, not user friendly. As a company, we have had many issues that effect our employees (W2 issues, benefits issues) and that does not sit well with anyone. Employees are constantly complaining that the system is terrible. Take that with a grain of salt, we know some people generally like to complain and can never be fully happy, HOWEVER, some claims are definitely founded. If I had to pick my ultimate least favorite thing about the system itself it would be the Compass/Task Manager on the home screen. Our rep has openly admitted that this feature does not work (no ETA on resolution from the IT team there) and we constantly have multiple urgent requests open from i9 required to be filled out to terms with missing documentation, all not true.

Reasons for Choosing ADP Workforce Now

Price. We were already on the TotalSource platform on top of that, so the migration wasn't terribly trying.

November 2020

Kimberlynn from Soteria Home Health Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2020

Makes our company payroll so easy

Pros

We use ADP Workforce now all of the time. We love how easy it is to make changes, how easy it is to access, and how quickly our requests are processed. We also love that fact that certain changes are time stamped so we can always trace our steps. ADP is really a great app. The customer service is also wonderful, any time our company has had to call to request help or changes, they are their immediately to help.

Cons

Changes to the software seem to come quickly. It would be nice to be notified and possibly have a tutorial sent out explaining changes.