ADP Workforce Now Software


 

ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and labor management and analytics and benchmarking.

The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.

With ADP Workforce Now, clients also receive self-service tools for employees and manager, such as the widely used ADP Mobile app, to access paychecks, W-2s, timecards, benefit information and more; proactive compliance and regulatory alerts; external perspectives on making HR and business decisions with the help of ADP Benchmarking, the ADP Research Institute and ADP Professional Services; and access to a client community with more than 50,000 peers.

 

ADP Workforce Now - Multi-device accessibility
 
  • ADP Workforce Now - Multi-device accessibility
    Multi-device accessibility
  • ADP Workforce Now - Job benchmarking
    Job benchmarking
  • ADP Workforce Now - Post job details on various job portals
    Post job details on various job portals
  • ADP Workforce Now - Manage candidates profile
    Manage candidates profile
  • ADP Workforce Now - Benefits management
    Benefits management
  • ADP Workforce Now - ADP Mobile
    ADP Mobile
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2,287 Reviews of ADP Workforce Now

 

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Software Advice Reviews (321)
More Reviews (1,966)

Showing 1-20 of 321

Gil from Antique Lighting
Specialty: Other Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

ADP is a good addition

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

ADP Workforce now is very simple to use for a small business but has a wealth of information and resources to help you.

Cons

I really liked the ADP product and enjoyed using it, but at times I found the ADP rep to be a little pushy about wanting us to implement upgrades. Other than that no complaints.

Review Source
 
 

Sandra from QuoteWizard
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Pretty user friendly way to keep track of paychecks

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It’s been pretty user friendly in terms of being able to check on your previous paychecks and it’ll give you the breakdown of your pay

Cons

I can’t think of any cons because I really only use adp to track what my company is paying me so there are features I’m not using

Review Source
 
 

Aamir from jumeirah
Specialty: Hospitality / Travel
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

Easy and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good product

Pros

Fits all the needs and helpful to HR and the Payroll .. less overhead costs and the good support from the vendors

Cons

Need to manually update the time change twice every year.... would be convenient if these are automated

Review Source
 
 

Debbie from The Wilderness Center
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As a employee who spent much of my time on the road, ADP was easy to log in and track my payroll. It was user friendly and easy to navigate.

Cons

To be honest, I cannot think of anything that I disliked about the ADP program other than logging on could sometimes be a challenge since interenet service could be spotty in certain areas.

Review Source
 
 

TJ from SHG
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Most secure, dependable comp

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, simple layout, easy to use, look up info, track stubs, etc. Makes managing payroll that much easier

Cons

No real complaints. Need to come up with some more characters to meet the minimum when no cons is tough

Review Source
 
 

Sydny from Mead Public Library
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Easy to use and to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like how easy this program is to use. The simplicity of it makes it very user friendly. I have used both the iphone app as well as the browser version.

Cons

There really are no major cons, however I do think that the data offered is very limited. That may depend on your user level though.

Review Source
 
 

Brian from Pole Star Experiential Learning
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great HRMS platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very user friendly and extremely easy to use. A one stop shop for time keeping and benefit management. You can also use for schedules.

Cons

Not sure I have a con for this software. The one downfall is the mobile app. It is a little harder to use and hard to navigate correctly.

Review Source
 
 

Catharine from VCA INC.
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

They Messed Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has a lot of features that can work with any company. We used it as an HRIS/Payroll for a couple of years.

Cons

They made a few errors that violate compliance. Since then we switched companies and haven't looked back. When we called afterwards for some records information, they were horrible and still salty about the switch.

Review Source
 
 

cliff from HairCut Corner
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Very expensive compared to others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

helpful to process 941's 940's, but thats about it, my experience with them is they think because they are a major player, they don't need to respond timely

Cons

customer support leaves much to be desired, hard to get thru, do not resolve issues timely - just give off bad vibes

Review Source
 
 

Erika from DMCI Homes
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ADP Workforce Now. Best Organisational App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An excellent application adopted by the company. Our employees appreciate their personal information can be viewed easily and securely. The business can approve or deny requested time off. Recommended for any business.

Cons

Found no issues or operational problems. Employees can punch in and out easily. Offers simple and solid foundation.

Review Source
 
 

Annaliza from DMCI Homes
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ADP Workforce Now. Complete Staffing App.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This application compliments our business staffing requirements by allowing our employees to clock in and out which the business can monitor easily. Our employees can also see their payroll and benefits. Offers high security which keeps the bugs out. Excellent assist to our business. Highly recommended.

Cons

This is a very safe and secure platform for our team. Easy to operate and access all the excellent features.

Review Source
 
 

Josephine from DMCI project developers Inc
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ADP Workforce Now. Excellent Staffing Control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our staffing business needs are met with the Workforce Now application. Controls all employee requirements from clocking in and out to requesting time off. They can view their benefits and other personal information easily. Frees up your business time. We recommend.

Cons

No problems with this app, very user friendly. High security keeps everything safe. Flawless app. Comes highly recommenced.

Review Source
 
 

sara from ST JUDE COMMUNITY HOMES
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Good customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The program is really helpful to compliances with all the payroll and HR legal changes. The program has many reports for statistics purposes, but it is not always easy to get because you have to customize your own reports. The best for the WFN for me was the support and customer service. When I called ADP there is always a rep that help me.

Pros

Everything is in one platform(payroll, HR, Onboarding, benefits, timesheets, payroll taxes). It can be export to an accounting program (Quickbooks). The online resources are excellent.

Cons

The set up takes some time, also change the permissions required to make a call to ADP. The training for new users or managers can be a challenge if they are not tech-savvies.

Review Source
 
 

Alexis from DMCI Homes
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ADP Workforce Now. Excellent Staffing App.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Keeps track of payroll, time and attendance. Business can approve time cards and time off for employees. Staff can access HR and view benefits. High security with username and password. Excellent application.

Cons

Unable to find any issues with this app. Staff find it easy to to see their pay before depositing to the bank.

Review Source
 
 

Michael from DMCI Homes
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ADP Workforce Now. Best Payroll Organizer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent mobile tool to collate all timekeeping and has easy access to payroll and time keeping. Employees benefit from an array of features relating to their salary data. HR is also accessible. Very good application.

Cons

Found no operation or operating problems, easy to use and user friendly. Our employees like this tool.

Review Source
 
 

Wendy from Underwriters
Specialty: Insurance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Good product overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

My experience with this software has been mostly positive. The ease of use is a definite plus. Easy to navigate.

Cons

Once you know where to go, the software/site is easy to use. A overall dashboard would be very helpful in the navigation.

Review Source
 
 

Bernard from DMCI Homes
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

Workforce Now. Controls Your Staffing Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The business uses this application for payroll, attendance plus benefits with access to HR information. The staff have varied and adequate features to access for their information. Management key features includes fast approval of employee requests. Good security features.

Cons

Nothing to distract from operating this app. Security keeps all information safe, with easy access. Good diagram helps staff understand the various breakdowns in their pay. Comes recommended.

Review Source
 
 

Hanzel from DMCI Homes
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ADP Workforce Now. Stay Connected with your Companies Data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The company appreciates the convenient way to access all employee information including HR. Managerial features includes approval of time cards, time off and staff calendars. Highly recommended.

Cons

No detected issues with this platform, is very sensitive to privacy, a must for this type of application.

Review Source
 
 

Ryan from DMCI
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ADP Workforce organizer, best for your business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A great asset to our business for organizing our manager and employee data. Excellent assist to our HR for accessing payroll, time and attendance. Recommended.

Cons

Unable to detect any associated problems with this application. Near flawless app with high security.

Review Source
 
 

Ralph Gilbert from DMCI
Specialty: Construction / Contracting
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2018

November 2018

ADP Workforce Now. A well built application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our employees love this app, allows them easy access to check and see the breakdown of their salary. Good at keeping the bugs out, and secure.

Cons

This is a positive and well built tool and a great asset to our business or yours. Highly recommended.

Review Source
 
 
 
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Showing 1-20 of 1,966


December 2018

December 2018

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product makes it very easy to update timesheets.

Cons

The product is sometimes redundant when approving timesheets.

Review Source: Capterra
 

Coco from NetEffects Inc
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

WorkforceNow is Progressive

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Easy to stop payments or do check reversals. Easy for an employee to sign in to their employee self serve.
The initial onboarding is not an easy process for a new hire. There are too many steps for a new hire to do on their own and it's very time consuming. To circumvent this, we initiate the signing in so the new hire may then go in and finish any information required and change their online password.

Pros

One of it's most useful feature it the effective date. It allows you to enter information affecting a future date not yet being paid. Once you understand how it works and know its few limitations (can't enter automatic deductions for a future new hire) you get to appreciate the this time saving feature.
ADP is constantly improving features and provides resources for your payroll documentation from Payroll Register to State Tax Filing using easy to download and search features.

Cons

Believe it or not ,sometimes it's the changes. You get used to a set process and when ADP changes something it's usually better but there's an adjustment period to become familiarized with the new process.
The good thing is that if there's something you are having problems with or feel that it can be improved, you can voice your concern and they will take it into account when upgrading the system.

Review Source: Capterra
 

Yesenia from Make-A-Wish Foundation
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Payroll Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good

Pros

the software is very user friendly and easy to navigate

Cons

when an employee changes states having to create a new profile or for rehires its not an easy navigation

Review Source: Capterra
 

Debra from National Coney Island
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Workforce now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience has been great. Lets our managers enter information for their locations and handles our tipped employees. Other software had trouble with tipped employees

Pros

Easy to use user friendly. Corporate can use the software as well as management. Employees can view their information easily also.

Cons

Changes are made and not fully aware of. Seem to change account reps a lot and just when you are getting used to working with the new one.

Review Source: Capterra
 

Kris from RCRI
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Workforce Now - ADP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to streamline a lot of the processes that were manual before

Pros

Very user friendly, can be accessed from anywhere.

Cons

I can't think of anything that I don't like about the ADP Workforce now

Review Source: Capterra
 

Jason from Vets First Choice
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

One Place To Track All Of Your HR Needs...

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Really easy to track employee pay, PTO, scheduling, career development, etc. All in one, simple, easy to access location.

Cons

Nothing really. It can be a bit laggy, but that all depends on your internet speed I suppose.

Review Source: Capterra
 


December 2018

December 2018

WorkforceNow Review From a User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use WorkforceNow in my management of the payroll function. It helps especially when I have a particular issue I have to research.

Pros

It covers all the things about employee Payroll issues and keeps HR informed that all payroll processes are correct and helps employees be confident that their payroll is correct as well.

Cons

Not too many things to not like as I can't think of anything that I don't like about this software.

Review Source: Capterra
 

Valerie from WCSAP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

ADP Workforce Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fortunately, our organization is small, so the problems are seldom overwhelming. When we can go along for a while with familiar processes, it flows smoothly.

Pros

Once things are set up, processing a payroll is fairly easy. The tax payment and reporting that ADP provides has always been worry free.

Cons

The often horrible experience when the product is "upgraded" (sample - yesterday's daylong crash). There does not seem to be a good way to find out that an essential function of payroll processing has changed, other than to run into problems with formerly easy systems.

Review Source: Capterra
 

Karen from Seveer Executive Staffing - MedicOne Medical Response
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

WorkforceNow Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had a good experience thus far. Recently there was an upgrade in the termination process that basically asks me to configure the employees final paycheck, in which case we import hours worked on an excel spreadsheet so this new configuration does not work for me. I have to resort to using the older version, which I am comfortable with.

Pros

I like the ease of being able to find what I need. With the different sections broken out as they are, I can easily locate the correct fields I need to alter.

Cons

Running past reports is a bit tricky. One needs to know the exact drop down they need to choose in order to get the correct field for the report to run. I usually have to call for assistance when creating new reports.

Review Source: Capterra
 

Josephine from Honeybee Foods Corp
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Workforce Now Evaluation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good as we are able to address accurate time and attendance, ACA compliance, soon recruitment and on boarding.

Pros

Ease of Use
Clear / Organized Page and Dashboard

Cons

Kicked out of system/ hanging of system. Need to transfer from one browser to another

Review Source: Capterra
 

Charles from Lakeside Business Solutions LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Basic user for a small company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very efficient, affordable, and a product that always works.

Pros

Very intuitive to manage for an inexperienced user. Timeliness of delivery is couldn't be better. Next day delivery always amazes me. And the best thing is customer support. In a world where customer support is almost a lost art, ADP is right at the top. Never sit on hold, always prompt, polite and helpful.

Cons

None worth mentioning. I'm a limited user and don't use the full HR package, but I'm sure it works well.

Review Source: Capterra
 

Kristen from BD LaPlace
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

ADP Workforce Now - client for 3 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Obtaining assisstance from the Central Service Center is sometimes not the best. Clients do not have dedictated support from central service therefore the client has to understand their specific programming in ADP to be sure that they explain the details and the solution provided does not impact other areas within their set up. ADP has been responsive and appears to be increasing customer service through a dedicated representative and payoll account manager.

Pros

Easy to use, able to be implemented within a tight time line, improvements to the platform are included in quarterly updates, security of data.

Cons

Enhanced time is the timekeeping platform that interfaces with Workforce Now. Ehanced time has too many connection to server errors that occur and is not able to handle complex attendance and pay rules without users taking actions on timecards and within the attendance module. Workforce Now users are most successfull when they dedicate time to attend training classes provided by ADP. If time is tight then it is difficult for the user to increase their knowledge of the system capabilities.

Review Source: Capterra
 

Linda from Arauco Panels USA LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

Years of Contiued Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

ADP is easy to work with. Basics are there but you can move to more detailed levels if needed. Reporting is very helpful in all aspects of business. ADP is always working to improve the ease of viewing information. Very user friendly!

Pros

Everything works so smoothly together. Each screen has detailed information and it is easy to maneuver from one screen to another with all information synchronized for easy access to each employee. You can also move from employee to another employee with ease.

Cons

No negatives. If I ever have problems, the customer service at ADP is a always quick to respond and help me through anything that may arise.

Review Source: Capterra
 

Diane from Heritage Crystal Clean
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2018

December 2018

Payrol Administrator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and the support we receive

Cons

Updates that don't work on the following work day and the system is not cooperating.
ADP does not communicate these outages to their clients. You have to use the bridge
to get any information.

Review Source: Capterra
 


December 2018

December 2018

ADP Workforce Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Etime allows us to manage our employees schedules

Cons

Have been many changes over the past year.

Review Source: Capterra
 


December 2018

December 2018

Classic Payroll Company Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

A previous company I worked for used ADP for payroll. It was seamless. We all got paid on time, the correct amounts, and the software was easy to use.

Cons

There were no cons to the WorkforceNow ADP software for me as an employee of a company that used ADP.

Review Source: Capterra
 


December 2018

December 2018

Workforcenow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fully integrated system now as all modules are now interconnected with ee profiles.

Cons

The ATS is not the best, but there have been some improvements recently.

Review Source: Capterra
 

Yvonne from Claretian Associates, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

ADP - WorkforcedNow Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with WorkforceNow have been great!

Pros

The software is easy to use and very thorough. The reports available on WorkforeNow are very helpful. Also the support team has helped me work through each of my payroll processing problems.

Cons

There's nothing I dislike about the software.

Review Source: Capterra
 


December 2018

December 2018

ADP Simplifies Payroll

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

ADP Workforce now is an easy to use payroll system. It does have most of the flexibility that we needed and did not take a lot of time to set p or use.

Pros

The software was generally easy to use. The reports were good and it was easy to train the staff on.

Cons

Some of the reports were not able to be modified for specific situations.

Review Source: Capterra
 


December 2018

December 2018

Not just a payroll software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The time & attendance module has allowed us to capture job costing and the essential benefits has allowed us to efficiently administer and report on benefits.

Cons

Reporting can be improved and it seems that getting help with custom reports is becoming increasingly difficult. If standard reports were allowed to be customize, that would be an improvement - example the employee roster report uses employee name which is a single field containing "Last Name, First Name Middle Name") rather than separate fields that would allow for easy formatting of form letters and labels.
Also, we had some difficulty in getting our 401k match calculated correctly and we had to escalate the issue to get it resolved.

Review Source: Capterra
 
 
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