ADP Workforce Now Software

4.35 / 5 (4,159) FrontRunners

Our advisors have recommended this product 44 times in the last 30 days

What is ADP Workforce Now?

ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and labor management and analytics and benchmarking.

The fully integrated suite is built on a single database, which automates data synchronization across different components and helps users to minimize manual administrative tasks. The platform also integrates with other HR and business applications via the ADP Marketplace and APIs.

With ADP Workforce Now, clients also receive self-service tools for employees and manager, such as the widely used ADP Mobile app, to access paychecks, W-2s, timecards, benefit information and mor...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4,030 Reviews of ADP Workforce Now

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(2,203)

2,203

4 stars

(1,372)

1,372

3 stars

(450)

450

2 stars

(88)

88

1 stars

(46)

46

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4030 results

March 2018

Maria from University Sports Publications

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

I've used ADP for over 25 years and they are constantly upgrading the software so benefit the user.

I am new to this company but prior to this company I also used Workforce Now and used, IReports and IPay and WGPS. Within the last 6 months I have implemented IPay, IReports and WGPS with my current employer. My team in Texas has also implemented these products with my direction.

Pros

The software is easy to use and user friendly. ADP is constantly changing for the better and makes the user's life less stressful. I love the new Workforce Now with the immediate previews and how you can add schedules or change them. I love when I get a SUI change that I can go in myself and add the new rates. I love IPay and I Reports and I know I am going to love IArrive. Now employees can go in and change the taxes and direct deposits on their own. ADP's customer service is A1, fantastic, awesome and so on. I have used the Bridge several times and thoroughly love it.

Cons

I recently got a credit in my payroll account and I wasn't sure what it was for. I looked on Workforce Now in the banking and taxes section and could not find a place that would tell me what the credit was for. I called ADP's customer service and of course once again was able to help me immediately. It would be nice if there was a way to see what the credit was on the website.

February 2019

Samridh from TSI Incorporated

Company Size: 501-1,000 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

3.0

February 2019

Easy to Use and Easy to Manage

Pros

Our company transitioned to ADP 3 years ago and in the past three years I have really grown to like ADP. - Easy to manage my PTO and see balances I can easily log into ADP and see how much balance is left. Previously I had to wait for my paycheck to look at it and keep note of it. Otherwise everything was stored on the SAP system and SAP codes were too hard to remember. I like the online platform a lot better with ADP. Apply for PTO is also a piece of cake. Simply choose the date (calendar is shown on right) and submit the hours. - Notifications ADP is really good about notifying the user if there is any mails waiting in the inbox. Any approvals or disapprovals, documents and announcements on ADP gets sent straight to my work email and it helps me to remember that I should go and check it out. - Everything in one place All my Paychecks, Tax Documents, Health and Dental Benefits, Policies etc are on one spot. They are all properly placed under specific tabs so after some clicking around I was able to easily get to the page I needed too. I also like that I can download my information and documents in a pdf format and store it computer for later access. I no longer have to email HR and ask for my tax document if I lost it or ask what is the health/dental plan i enrolled in. Even enrolling or changing the benefits plan is super easy and it is all done inside the ADP at the beginning of each year.

Cons

- Outdated look I think ADP could enhance their website a bit more than what it is. I do like their simplicity however more helpful links in the front page would be nice so that I do not have to click through 3 pages to submit a PTO. - More details needed I would prefer each page to have some details on what this page is for and how it can be used. Some sort of front page explanation would be nice. The first few months I emailed my HR every single time to figure out how to do the simplest of things - Update takes time When there is an updated I have notice some delays. Whether it be on my PTO approval or my salary increase. The system updates takes the longest.

February 2020

Sherri from Starion Bank

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

It's come a long way

We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.

Pros

We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.

Cons

The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.

Reasons for Choosing ADP Workforce Now

The cost of some of the software systems was quite high. They had additional functionality, but that didn't justify the cost difference.

December 2019

Sadia from medbest medical management

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

December 2019

ADP

When there's no issues with vacation time being requested off it is an easy system to use. It's all in one place so I enjoy using it as an employee.

Pros

It's fairly easy to use, we use it to track time for clock in and out for time sheets. I can check my pay stubs, W2's and my time off. I can also submit my time off requests within the system directly to my supervisor so it's a really integrated system. My favorite thing about this system is how it interfaced with turbotax so my tax information is imported directly at the end of the year to file my taxes. So easy!

Cons

It's really cumbersome when it comes to multiple times in and outs. When you're leaving and coming back in one day it becomes really confusing for someone who isn't an administrator in the system. Also, if you don't have the saved up vacation time for the entire day it won't let you request the entire day off. So I need to be marked off as absent that day although it's a planned day off.... we work around it by emailing our supervisor ahead of time and explaining that it's not in ADP due to lack of vacation time banked but it's extra work for our supervisor to go in and mark it off before the time sheet is due. It's also hard to fix you have to put it 6 hours of vacation time then 2 hours absent somehow, the system tends to deny it most of the time and the administrator needs to fix it ...

November 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

November 2018

Necessary for some companies, I'll explain

If your company is in that awkward stage situation where you either don't have your own payroll or don't have your in-house payroll software, utilizing something like ADP is necessary. It is useful because ADP allows you to either completely outsource, or partially where you maintain your in-house payroll dept., but use their software. You can even cut your own checks or have ADP do it. They are far more robust in their ability to handle complex payroll issues then competitors that are newer to the game. They also have a lot of cross-platform compatibility with things such as third party HRIS and ATS systems that competitors such as Paychex don't. Most HR software will implement ADP integration first because it is so widely used, and may never even offer integration for other software. ADP is basically essential if your company needs this integration ability. However, as a software, it is horrible. It is hardly intuitive, and while you can become a power user based on experience, much like Photoshop or other outdated software with robust features and following, it is a product of necessity and not design. I've attempted using alternatives such as Paychex, but ADP is so entrenched and if you have any level of complexity in your payroll, there just really isn't an alternative that matches it. While alternatives are easier to use and cheaper, they usually do not have the features and support ADP does. As a side note, ADP literally has service techs on standby 24/7.

Pros

It is feature rich compared to some timekeeping and payroll based software. The level of integration is unsurpassed and your ability to choose how involved ADP is with your outsourcing of payroll is helpful based on the size of your company.

Cons

Much like a lot of the legacy software that has been around forever cornering the market (think Deltek or Photoshop), ADP is horrible archaic software circa 90s that has never evolved. Often, newer payroll/accounting software is far superior aesthetically and based on how intuitive it is to use. That's because they created their software with modern design and programming methods. Programs like ADP have been around forever and feel like it. They create upgrades, but almost as a consequence of their market-share and size, they can only do moderate changes for fear of creating too many implementation problems with all of their clients.