All &frankly Reviews
1-25 of 26 Reviews
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Christian
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
A game changer!
If you don't have &frankly in your organization you are obviously not aiming to be an employer of the future ;)
PROS&frankly has revolutionized the entire industry when it comes to employee satisfaction and engagement. You get realtime results that you can act on immediately. As a matter of fact, employees themselves can drive what matters the most. All of this is achieved in a modern, gamified and swift way.
CONSI would like to see more options in design when it comes to types of questions, adaptability, themes, icons, images and color.
Sara
Verified reviewer
Hospital & Health Care, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Modern, easy to use and fun!
My overall experience from working with &frankly is great. In a fast way we can "investigate" status of work environment, stress levels and other important areas without hassle. We have also used the app as a way to communicate with out employees during events so that they can answer questions in "real time". I love all the features and I have so far recommended &frankly to everyone I've talked to in my HR-network.
PROSI really like that fact that the software is graphically appealing, it can be used both on a computer and as an app on your smartphone and I also really like that you can get the results presented in a very neat and professional way. The software also gives our company the possibility to do continous measurements of our company pulse, employee health and so much more.
CONSThere is nothing that I don't like. All the features are great. The only point of improvement is that I do wish that we could unlock our own question packages without contacting customer service. Other than that, nothing.
Anonymous
5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2018
Feedback on usage
Helping my colleagues to reflect on important matters and the result as a base for group dicussions
PROSEasy to ask questions. Pick questions from library or prepared packages
CONSCant put hierarchy questions . say if you say NO on first question - you answer the next but if YES no further questions
Johan
Verified reviewer
Utilities, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Easy to use and good support
We used &frankly to put more frequent questions to the employees and to let them discuss concerning issues. This improved and empowered the managers to discuss and solve issues WITH the employees.
PROSIt was very easy to implement the product in the organization and the software has a user-friendly and intuitive interface which makes the barriers very low.
CONSWe used a lot of "one time only"-questions, and there's no easy way to delete packages of questions without support from the software supplier.
Janet
Automotive, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Frankly software
The soft wear is easy to use took a little while to learn but got the hang of it.
CONSFrankly wasn’t uses CNN and I don’t like them.
Reasons for switching to &frankly
Needed more help in the office
Victor
Verified reviewer
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Engagemang
& franklys user experiance makes you wanna continue using it.
CONSNeed to intergrate slack more in to the software
Vendor Response
Thanks for your review Victor! Our Slack integration has been updated recently so hopefully it has all the functionality you are looking for. Get in touch with your Customer Success Manager and he/she will give you an update on it :) All the best, team &frankly
Replied August 2018
Catharina
Verified reviewer
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
Excellent tool to capture Employee engagement
Overall very positive experience both with the software and the team behind it. They regularly invite to webinars to keep administrators/managers motivated.
PROSEase of use, as an adiministrator it is easy to understand how to add questions and how to see your replies. The employees like the fact that it is anonymous.
CONSI like everything really, maybe that it is hard to analyze one question over time, if you move it from one package to another.
Maja
Verified reviewer
Computer Software, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2018
Makes it easy to stay close to your employees!
Great tool that gives a great possibility to stay close to your employees. Replaces the old way of working with annual employee surveys, that both takes long time to respond to and creates massive work afterwards. I like this agile way of working with employee engagement, with questions on a regular basis, a few actions between each question round, discussions, new actions etc.
PROSUser friendly and attractive graphical design Great app Easy to adapt to your business needs Creates transparency in the organization Easy to build own question packages for managers
CONSI sometimes lack direct support to the managers on how to work with the results, set up actions based on the results, facilitate dialogue with the team etc. - but overall a great tool
Anonymous
501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great tool that offers an agile and innovative way of doing employee surveys
With &frankly the organization is able to work and be pro-active with HR related matters. I would highly recommend the software for any organization with a people first mindset.
PROS&frankly is very easy to get started with, and with just a few clicks we're able to perform a 'health check' on the organization as a whole, or on smaller teams. The surveys are fun and encourage you to complete them in a 'gamified' approach.
CONSI would love to see a roadmap of coming features!
Lisa
Verified reviewer
Real Estate, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
A great complement to the yearly survey
My experiences are over all very good. It's a great tool to follow up on the company/team goals and activities. It's also so much fun to use as an engagement tool like asking: Whom would you like to giva a high five?
PROSEasy to use and a great library with questions to use
CONSNot 100% userfriendly. Sometimes I have problems with minor things.
Oscar
Automotive, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Employee Engagement Surveys as they're supposed to be
As a HR Manager I Implemented &frankly for an organization of about 180 employees. It was a Breeze setting up, easy to create own questions and use from the existing libraries and easy to roll out into the organization. &frankly was well received by the organization and was an appreciated switch from the old dust-collecting annual or bi-annual surveys. Instead of getting to know how are employees felt about going in to the office last year, we now know how they feel going in to the office today. Quite a difference.
PROSEasy to set up, easy to use, and a great User Interface.
CONSNothing to say really. I like the software alot, maybe there's one or two things that is under development, but nothing noteworthy.
Sarah
Gambling & Casinos, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Great and easy-to-use employee engagement tool!
Always easy to come in contact with &frankly to get help which is great when you want support. I think that the tool is very easy to use for the employees which is crucial for the engagement.
PROSThe fun and easy way to answer the questions in the tool.
CONSThe many clicks to take out reports is something that I have had problems with, but I know this is on the road map going forward!
Marie
Computer Software, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2018
Great product!
Really good! Increases employees engagement.
PROSVery user friendly and a more fun way to measure how your organization is doing then traditional tools.
CONSIf management/HR doesn’t update with new questions/surveys regularly it’s not possible for employees to make evaluations.
Albert
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
State of the art software
Well so far I don't have serious complaints so its thumbs up from me
PROSflexible in the sense that you can use on computer as well as on the phone.
CONSStill a lot of room for improvement especially on unlocking our own question packages without necessarily liaising with customer service.
Stina
Research, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2018
&frankly RISE
Much, much better than the standard, 20-40 minutes yesarly questioners. But you have to be good at asking the correct question.
PROSTHat it is easy access for me as a manager to make a questionar and that it only takes a few minutes - at the most - to answer.
CONSIt is sometimes a little too easy for management to make a quick question, and taking the result too seriously (like making a word cloud and making statistics out of it). As a manager it is possible to figure out who has replied and not.
Jacob
Retail, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
Easy to use
Good, would definitely recommend it.
PROSReally easy to use. Great simple way to take the temperature of your employees. Good notification flow to remind people to "speak their mind"
CONSThe UI in the webportal have an "old/outdated" feel.
Eva
Hospital & Health Care, 201-500 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Easy and fun to use
Easy and fun
PROSThat I could use it in an app made it easy to use - and remember to use. The possibility to make my voice heard and contribute to make things even better at work
CONSSometimes it was hard to answer because there was no suitable option available
Håkan
Real Estate, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Super!
Easy, Quick handling from questions to answers!
CONSi can't find a thing that i don't like about this product.
Måns
Verified reviewer
Online Media, 1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Great design and really easy to use
Overall experience is that it's a modern and easy to use software, with great customer support and a company that is innovative and continuously develop their product.
PROSA product that is easy to use and with great design. A modern and innovative survey tool which employees actually think is fun to use.
CONSAs part of a large organisation consisting of many entities, we miss the ability to send out pulses from different entities, meaning that the every question has the mother-company as the sender.
Lars
Verified reviewer
Information Technology and Services, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Ease of use and simplicity
Reps have helped us keep track of employee happiness and made it fun to participate in surveys.
CONSLike all the great tools we need to put in the hours in order to achieve our goals. Reps help us but could be even more helpful.
Johan
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2018
Great producy
We have not solved anything yet... Need to start working actively with follow up within each department.
PROSBetter than traditional methods for employee satisfaction etc. surveys
CONSBetter functionalities could be developed regarding reports and setup of scheduling question packages.
Anonymous
501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
A+ visuals
Measuring employee NPS regularly
PROSIt’s very easy to use and great graphs and visuals make it easy to see results in one glimpse
CONSSometimes more open ended questions would be needed to complement quick-to-answer questions
Torsten
Verified reviewer
Environmental Services, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2018
brilliant App
We are very quick with Surveys, and even younger, digital People like it very much, because the app is "sexy".
PROSAs a user I like the App and the presentation of results
CONSTo be honest, I never tried to actively start a survey, but I will in 2019. Promissed…!
Alex
Entertainment, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
4
Reviewed December 2018
Great tool to improve motivation
It allow us to get immediate and great employee feedback in real time. Great to monitor and increase satisfaction levels.
PROSEase of use Great to ask for qualitative and quantitative feedback
CONSIt is not very intuitive, especially the answers section.
Peter J
Information Technology and Services, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed December 2018
Simple sau to track engagement
A simple way to keep a finger on the pulse of your organization and Get Feedback when on improvement action when thing are a bit tougher.
CONSStill have improvement potential in available features.