All &frankly Reviews

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User Profile

Christian

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

A game changer!

If you don't have &frankly in your organization you are obviously not aiming to be an employer of the future ;)

PROS

&frankly has revolutionized the entire industry when it comes to employee satisfaction and engagement. You get realtime results that you can act on immediately. As a matter of fact, employees themselves can drive what matters the most. All of this is achieved in a modern, gamified and swift way.

CONS

I would like to see more options in design when it comes to types of questions, adaptability, themes, icons, images and color.

User Profile

Sara

Verified reviewer

Hospital & Health Care, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Modern, easy to use and fun!

My overall experience from working with &frankly is great. In a fast way we can "investigate" status of work environment, stress levels and other important areas without hassle. We have also used the app as a way to communicate with out employees during events so that they can answer questions in "real time". I love all the features and I have so far recommended &frankly to everyone I've talked to in my HR-network.

PROS

I really like that fact that the software is graphically appealing, it can be used both on a computer and as an app on your smartphone and I also really like that you can get the results presented in a very neat and professional way. The software also gives our company the possibility to do continous measurements of our company pulse, employee health and so much more.

CONS

There is nothing that I don't like. All the features are great. The only point of improvement is that I do wish that we could unlock our own question packages without contacting customer service. Other than that, nothing.

Anonymous

5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2018

Feedback on usage

Helping my colleagues to reflect on important matters and the result as a base for group dicussions

PROS

Easy to ask questions. Pick questions from library or prepared packages

CONS

Cant put hierarchy questions . say if you say NO on first question - you answer the next but if YES no further questions

User Profile

Johan

Verified reviewer

Utilities, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Easy to use and good support

We used &frankly to put more frequent questions to the employees and to let them discuss concerning issues. This improved and empowered the managers to discuss and solve issues WITH the employees.

PROS

It was very easy to implement the product in the organization and the software has a user-friendly and intuitive interface which makes the barriers very low.

CONS

We used a lot of "one time only"-questions, and there's no easy way to delete packages of questions without support from the software supplier.

Janet

Automotive, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

Frankly software

PROS

The soft wear is easy to use took a little while to learn but got the hang of it.

CONS

Frankly wasn’t uses CNN and I don’t like them.

Reasons for switching to &frankly

Needed more help in the office

User Profile

Victor

Verified reviewer

Consumer Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Engagemang

PROS

& franklys user experiance makes you wanna continue using it.

CONS

Need to intergrate slack more in to the software

Vendor Response

Thanks for your review Victor! Our Slack integration has been updated recently so hopefully it has all the functionality you are looking for. Get in touch with your Customer Success Manager and he/she will give you an update on it :) All the best, team &frankly

Replied August 2018

User Profile

Catharina

Verified reviewer

Computer Software, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2018

Excellent tool to capture Employee engagement

Overall very positive experience both with the software and the team behind it. They regularly invite to webinars to keep administrators/managers motivated.

PROS

Ease of use, as an adiministrator it is easy to understand how to add questions and how to see your replies. The employees like the fact that it is anonymous.

CONS

I like everything really, maybe that it is hard to analyze one question over time, if you move it from one package to another.

User Profile

Maja

Verified reviewer

Computer Software, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2018

Makes it easy to stay close to your employees!

Great tool that gives a great possibility to stay close to your employees. Replaces the old way of working with annual employee surveys, that both takes long time to respond to and creates massive work afterwards. I like this agile way of working with employee engagement, with questions on a regular basis, a few actions between each question round, discussions, new actions etc.

PROS

User friendly and attractive graphical design Great app Easy to adapt to your business needs Creates transparency in the organization Easy to build own question packages for managers

CONS

I sometimes lack direct support to the managers on how to work with the results, set up actions based on the results, facilitate dialogue with the team etc. - but overall a great tool

Anonymous

501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Great tool that offers an agile and innovative way of doing employee surveys

With &frankly the organization is able to work and be pro-active with HR related matters. I would highly recommend the software for any organization with a people first mindset.

PROS

&frankly is very easy to get started with, and with just a few clicks we're able to perform a 'health check' on the organization as a whole, or on smaller teams. The surveys are fun and encourage you to complete them in a 'gamified' approach.

CONS

I would love to see a roadmap of coming features!

User Profile

Lisa

Verified reviewer

Real Estate, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

A great complement to the yearly survey

My experiences are over all very good. It's a great tool to follow up on the company/team goals and activities. It's also so much fun to use as an engagement tool like asking: Whom would you like to giva a high five?

PROS

Easy to use and a great library with questions to use

CONS

Not 100% userfriendly. Sometimes I have problems with minor things.

Oscar

Automotive, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Employee Engagement Surveys as they're supposed to be

As a HR Manager I Implemented &frankly for an organization of about 180 employees. It was a Breeze setting up, easy to create own questions and use from the existing libraries and easy to roll out into the organization. &frankly was well received by the organization and was an appreciated switch from the old dust-collecting annual or bi-annual surveys. Instead of getting to know how are employees felt about going in to the office last year, we now know how they feel going in to the office today. Quite a difference.

PROS

Easy to set up, easy to use, and a great User Interface.

CONS

Nothing to say really. I like the software alot, maybe there's one or two things that is under development, but nothing noteworthy.

Sarah

Gambling & Casinos, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

Great and easy-to-use employee engagement tool!

Always easy to come in contact with &frankly to get help which is great when you want support. I think that the tool is very easy to use for the employees which is crucial for the engagement.

PROS

The fun and easy way to answer the questions in the tool.

CONS

The many clicks to take out reports is something that I have had problems with, but I know this is on the road map going forward!

Marie

Computer Software, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2018

Great product!

Really good! Increases employees engagement.

PROS

Very user friendly and a more fun way to measure how your organization is doing then traditional tools.

CONS

If management/HR doesn’t update with new questions/surveys regularly it’s not possible for employees to make evaluations.

User Profile

Albert

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

State of the art software

Well so far I don't have serious complaints so its thumbs up from me

PROS

flexible in the sense that you can use on computer as well as on the phone.

CONS

Still a lot of room for improvement especially on unlocking our own question packages without necessarily liaising with customer service.

Stina

Research, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed December 2018

&frankly RISE

Much, much better than the standard, 20-40 minutes yesarly questioners. But you have to be good at asking the correct question.

PROS

THat it is easy access for me as a manager to make a questionar and that it only takes a few minutes - at the most - to answer.

CONS

It is sometimes a little too easy for management to make a quick question, and taking the result too seriously (like making a word cloud and making statistics out of it). As a manager it is possible to figure out who has replied and not.

Jacob

Retail, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2018

Easy to use

Good, would definitely recommend it.

PROS

Really easy to use. Great simple way to take the temperature of your employees. Good notification flow to remind people to "speak their mind"

CONS

The UI in the webportal have an "old/outdated" feel.

Eva

Hospital & Health Care, 201-500 employees

Used less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Easy and fun to use

Easy and fun

PROS

That I could use it in an app made it easy to use - and remember to use. The possibility to make my voice heard and contribute to make things even better at work

CONS

Sometimes it was hard to answer because there was no suitable option available

Håkan

Real Estate, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Super!

PROS

Easy, Quick handling from questions to answers!

CONS

i can't find a thing that i don't like about this product.

User Profile

Måns

Verified reviewer

Online Media, 1,001-5,000 employees

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2018

Great design and really easy to use

Overall experience is that it's a modern and easy to use software, with great customer support and a company that is innovative and continuously develop their product.

PROS

A product that is easy to use and with great design. A modern and innovative survey tool which employees actually think is fun to use.

CONS

As part of a large organisation consisting of many entities, we miss the ability to send out pulses from different entities, meaning that the every question has the mother-company as the sender.

User Profile

Lars

Verified reviewer

Information Technology and Services, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Ease of use and simplicity

PROS

Reps have helped us keep track of employee happiness and made it fun to participate in surveys.

CONS

Like all the great tools we need to put in the hours in order to achieve our goals. Reps help us but could be even more helpful.

Johan

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2018

Great producy

We have not solved anything yet... Need to start working actively with follow up within each department.

PROS

Better than traditional methods for employee satisfaction etc. surveys

CONS

Better functionalities could be developed regarding reports and setup of scheduling question packages.

Anonymous

501-1,000 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2018

A+ visuals

Measuring employee NPS regularly

PROS

It’s very easy to use and great graphs and visuals make it easy to see results in one glimpse

CONS

Sometimes more open ended questions would be needed to complement quick-to-answer questions

User Profile

Torsten

Verified reviewer

Environmental Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed December 2018

brilliant App

We are very quick with Surveys, and even younger, digital People like it very much, because the app is "sexy".

PROS

As a user I like the App and the presentation of results

CONS

To be honest, I never tried to actively start a survey, but I will in 2019. Promissed…!

Alex

Entertainment, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

4

Reviewed December 2018

Great tool to improve motivation

It allow us to get immediate and great employee feedback in real time. Great to monitor and increase satisfaction levels.

PROS

Ease of use Great to ask for qualitative and quantitative feedback

CONS

It is not very intuitive, especially the answers section.

Peter J

Information Technology and Services, 501-1,000 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed December 2018

Simple sau to track engagement

PROS

A simple way to keep a finger on the pulse of your organization and Get Feedback when on improvement action when thing are a bit tougher.

CONS

Still have improvement potential in available features.

Showing 1 - 25 of 26 Reviews