All BPM Link Reviews

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User Profile

Patrice

Verified reviewer

Computer Software, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed June 2023

Tracking Staff Level MBOs

Our HR Department brought this tool to management to assist with managing a growing staff count. It's been an asset!

PROS

BPMLink does make the monthly process of tracking goals easier than utilizing spreadsheet data. We allow the staff to add additional goals for projects that come up during the month.

CONS

Sometimes I get lost in the setup of the Annual Goals. It's daunting at first when you are developing the goals to provide the metrics that allow for goal setting.

Lisa

Computer Software, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

Tracking performance and goals for your employees quickly and easily.

Our company uses this software to track performance. I am not convinced this is an accurate depiction of employee performance.

PROS

I appreciate the value of performance software, and it does help the managers track the employee's performance.

CONS

I don't completely feel that it is an accurate depiction of the performance of an employee, especially when goals are set up in a general fashion. I do find the reporting to be vague when having to choose whether you think you "inspire others" or are "on track" or "behind." Does that really track an employee's true performance? Sometimes the results may be due to a team and not one employee.

Ross

Banking, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed March 2022

Should be more intuitive

I created personal goals and was employee reviewed; neither of which seemed smooth or forward thinking. Maybe as the company uses the software more readily will the process become useful.

PROS

In concept, the employee review process seemed simple, however in action it was not. Creating goals, etc. had seemingly multiple ways to do so, and there was not an easy way to explain how to use/do the correct version.

CONS

Does not seem overly helpful in the limited use our company employees it for.

Eric

Information Technology and Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Supporting your your work goals

PROS

It was an easy way for my manager and I to talk about my current goals and upcoming goals to make sure I stay on track and see where I may have needed help.

CONS

nothing really to dislike about the software, it's simple and intuitive.

Diane

Legal Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2022

Useful tool, but could use some enhancements

PROS

I like having one place to track our team members' responsibilities and goals, and have the ability to measure their progress in real time.

CONS

We have recurring meetings, but seem to be required to enter new meetings over and over.

Tuesday

Commercial Real Estate, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Easy to Use

My manager and I use it to communicate company and personal goals.

PROS

It's replaced our old, Employee Goal System and this is so much easier and easy to recall old records. Nice upgrade from our archaic paper system.

CONS

I think so far it's working really well with staff. None that I can think of at this time.

Reasons for switching to BPM Link

Upgrade - Record keeping and working remote

Asia

Philanthropy, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Once you understand the instructions, its pretty easy to use

There are lots of steps to setting up this tool buts once your done, its pretty easy to navigate.

PROS

Pretty Straightforward and easy to use once you read read/understand instructions.

CONS

Lots of steps to follow. Wish its wasn't such a tedious process.

Maria

Program Development, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

useful tool

PROS

keeps you super organized and on track. Once you get use to it its very easy to manage and helpful with keeping you on track

CONS

not super easy to use initially but you get the hang of it quickly.

Lindsey

Financial Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed February 2022

Good software

It's a good experience. No complaints

PROS

It's easy and it's never froze on me and has not been glitchy

CONS

Archiving old goals was a bit tedious. I remember having to go back to read instructions when you'd think it would be more intuitive.

Tim

Non-Profit Organization Management, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2022

Solid product that's intuitive to use

BPM Link is responsive and very useful in setting us up for success.

PROS

Straightforward and clear performance management product that is useful and seamless in our workflow.

CONS

Need to use the 360 review feature more to know if that works for manager review.

Shan

Financial Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

FUNCTIONALITY

3

Reviewed February 2022

Easy to use, however, not sure about the effectiveness on goal achieving.

PROS

- The system is very easy to use. - It has a function to set up meetings with managers.

CONS

When setting up a goal, I prefer traditional in person meeting as managers and employees can talk about their opinions and agree on something both side can accept. However, the platform does not offer a good tool to achieve that kind of communications other than setting up a meeting. Or there is nothing to enforce the manager to ensure it happens.

Hanna

Financial Services, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2022

Nice idea but too limiting

PROS

It's easy to use. I like the little jumping man that celebrates achievements.

CONS

It's too simplified. There is such much that I can't express or capture. I'd chose an excel format over this for the flexibility.

Jenelle

Financial Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

BPM Link

It's been great!

PROS

Overall administration is easy and employee use is easy

CONS

Basic reporting is good. Would like to see ability to create custom reports.

Reason for choosing BPM Link

BPM is a really good firm.

Reasons for switching to BPM Link

Wanted an online solution

Pamala

Legal Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

BPM Link

Great experience

PROS

Great with keeping up with individual and company goals as well as reminders and goal planning

CONS

I have not found anything that I do not like about the program

Stephen

Legal Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2022

The software needs improvement

The software is okay but definitely room for improvement

PROS

The goals are clearly displayed for my employees

CONS

The bugs Not being able to mark a goal complete The interface is not intuitive

Jose

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2022

Great tool to manage my goals

PROS

I love how easy it is to keep track of everything done and needed to achieve my goals

CONS

I have none yet. I am on my first month using the software.

Stephanie

Financial Services, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Performance Review

PROS

It was very easy and we did not spend a lot of time using the software

CONS

Hard to log in initially but once I figured it out, the rest of the program was easy to navigate

Kellie

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2022

Great so far

PROS

Easy to learn and implement so far everything i've done seems to work well

CONS

Another integration with what we already have.

Olivia

Non-Profit Organization Management, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2022

Easy to Use

PROS

I really like how you can get more organized in your goals and progress. It is easy to track and evaluate performance.

CONS

I would only like more ellaboration on the progress, on track vs. ahead, perhaps offering a definition or a way to quantify that.

User Profile

Michelle

Verified reviewer

Computer Software, 201-500 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed July 2022

Good for communication and tracking

PROS

The self evaluation features are very helpful and open communication between the agent and manager.

CONS

For people who are new to the software it can be difficult to navigate and find specific areas.

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