The rating section of the survey is easy to access, easy to use, easy to follow, easy to complete. The sliders give the opportunity for great accuracy by using a percentage scale. The questions can be chosen from pre-designed sets or can be provided by the client. The reports provide a fabulous amount of data, yet it is easy to pick out the important aspects that would assist the participant in developing a plan for performance improvement. The workbook feature is a powerful tool that helps the participant develop their own personal development plan.

With so many pages in the report, it could be helpful to have a 'progress' bar that shows your position in the navigation of the document.

An accommodating, personable and flexible software provider who listens to your requirements but also provides excellent advice based on extensive experience within the service field. Our experience with Click 360 has been one of partnership and growth - working together to design and build 360 feedback systems with an ethos of continual improvement.

Click 360 are able to provide basic software templates to ensure systems are easy to navigate and provide advise on which features to include to make the system more intuitive, but are also very flexible in terms of accommodating unique client requirements for features.

If there is anything that we feel needs improving on our systems, then we just talk it through with Click 360 and it gets solved - we have an ongoing working partnership with them, which is what makes the solution work so well for us and our clients.

Poor & stressful

There are a good set of questions to respond too.

The set up of the survey is not easy for those providing feedback. The functionality of the system is poor - it would be better if all questions linked to one theme are on the same page. It would also help if you could have a list of the themes or be able to move forward and back through the questions so you can anticipate questions and make sure you are giving appropriate feedback for each one.

We use the platform to support our clients' leadership assessments, onboarding, coaching, leadership development programmes, and ongoing developmental feedback processes. The core platform is highly flexible and where customization is important to us it has been reasonably priced. The team are a pleasure to deal with: technically competent and astute, commercially reasonable, ethical, personable and accessible.

Clear, easy to understand and use, which help to generate valid data. Reliable and secure, data security is strong (and has passed some rigorous testing by some very security conscious clients). Integration has been carefully and robustly handled and updates are generally seamless.

Nothing I can think of - the team are highly responsive to feedback and the software has been continuously improved.

Brilliant product for multi-rater performance reviews/360-degree feedback. Three different ways of buying, meaning that there's something to fit everyone's need and budget.

The funky questionnaire interface with its sliders and 100% scale. Simultaneous rating which saves time while improving accuracy. The digital report with integrated interpretation guide, interactive workbook, action planner and learning suggestions. The 20+ organisation-wide reports. The customer service was responsive and friendly, with knowledgeable operatives.

Nothing, its the best-value product on the market.