All click-360 Reviews
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Pete
Verified reviewer
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
This is a performance development product for any organisation, from the simplest hierarchy up.
The rating section of the survey is easy to access, easy to use, easy to follow, easy to complete. The sliders give the opportunity for great accuracy by using a percentage scale. The questions can be chosen from pre-designed sets or can be provided by the client. The reports provide a fabulous amount of data, yet it is easy to pick out the important aspects that would assist the participant in developing a plan for performance improvement. The workbook feature is a powerful tool that helps the participant develop their own personal development plan.
CONSWith so many pages in the report, it could be helpful to have a 'progress' bar that shows your position in the navigation of the document.
Vendor Response
Hi Pete, thank you for taking the time to provide this review. We really appreciate your feedback. We really enjoyed working with you and we look forward to working with you again ¿ BR, Colin
Replied September 2018
Rebecca
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Not just a software provider - a great partner
An accommodating, personable and flexible software provider who listens to your requirements but also provides excellent advice based on extensive experience within the service field. Our experience with Click 360 has been one of partnership and growth - working together to design and build 360 feedback systems with an ethos of continual improvement.
PROSClick 360 are able to provide basic software templates to ensure systems are easy to navigate and provide advise on which features to include to make the system more intuitive, but are also very flexible in terms of accommodating unique client requirements for features.
CONSIf there is anything that we feel needs improving on our systems, then we just talk it through with Click 360 and it gets solved - we have an ongoing working partnership with them, which is what makes the solution work so well for us and our clients.
Reason for choosing click-360
The bespoke approach, the advanced look and feel of the software and the security of the experience we'd already had with them.
Reasons for switching to click-360
The previous system was old and needed replacing. We were already impressed with the work Click 360 had done on another one of our systems.
Becki
Environmental Services, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2022
Providing 360 Feedback
Poor & stressful
PROSThere are a good set of questions to respond too.
CONSThe set up of the survey is not easy for those providing feedback. The functionality of the system is poor - it would be better if all questions linked to one theme are on the same page. It would also help if you could have a list of the themes or be able to move forward and back through the questions so you can anticipate questions and make sure you are giving appropriate feedback for each one.
Jon
Management Consulting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Reliable, excellent user interface, strong customer support
We use the platform to support our clients' leadership assessments, onboarding, coaching, leadership development programmes, and ongoing developmental feedback processes. The core platform is highly flexible and where customization is important to us it has been reasonably priced. The team are a pleasure to deal with: technically competent and astute, commercially reasonable, ethical, personable and accessible.
PROSClear, easy to understand and use, which help to generate valid data. Reliable and secure, data security is strong (and has passed some rigorous testing by some very security conscious clients). Integration has been carefully and robustly handled and updates are generally seamless.
CONSNothing I can think of - the team are highly responsive to feedback and the software has been continuously improved.
Reasons for switching to click-360
Flexibility and customization options, robust security, high reliability, ready access to support.
Colin
Professional Training & Coaching, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Best Value Product
Brilliant product for multi-rater performance reviews/360-degree feedback. Three different ways of buying, meaning that there's something to fit everyone's need and budget.
PROSThe funky questionnaire interface with its sliders and 100% scale. Simultaneous rating which saves time while improving accuracy. The digital report with integrated interpretation guide, interactive workbook, action planner and learning suggestions. The 20+ organisation-wide reports. The customer service was responsive and friendly, with knowledgeable operatives.
CONSNothing, its the best-value product on the market.
Reasons for switching to click-360
Their tool was antiquated, unreliable and expensive.
Gavin
Professional Training & Coaching, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
click-360
We use click-360 to get feedback on senior leader clients from their colleagues to help them to develop in their management and leadership effectiveness. It is one of the best developmental tools at our disposal and has proved its effectiveness again and again.
PROSclick-360 is an easy-to -use and customer-friendly tool, so intuitive that we rarely get any user difficulties or questions. The tool is very flexible so that we can use our own frameworks of behavioural items and allows for qualitative textual feedback as well as numerical scoring. The reports are compelling and credible and in our experience engage senior leaders sufficiently to motivate them to change.
CONSThis product has been refined over several years so that it is now hard to think of anything that we dislike about it. I would have no hesitation in recommending its use to others.
Reasons for switching to click-360
click-360 far surpasses our own tool in terms of design, build, ease of use and effectiveness in achieving its purpose.
Jaz
Human Resources, 201-500 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
We will definitely be using Click 360 again!
Minimum admin from our side and a good understanding of our business needs.
PROSWe used Click-360 for the first time this year after a change from our usual provider. We were so impressed with how easy they were to do business with and how the end online digital reports looked. The team were able to deliver to tight deadlines and updated us throughout the whole process. The portal itself was also very simple to use and I was able to pull out reports with just a simple click. They also provided great value for money and we will be most definitely using them again next year.
Vendor Response
That's very kind of you Jaz, you too were great to work with and I'm glad we were able to deliver to your exact requirements. You kept us on our toes as your needs constantly evolved, but we're delighted that the final outcomes were so positive. Look forward to working with you again next year:) BR, Colin Newbold
Replied August 2017
Jo
Professional Training & Coaching, 11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Fantastic Support for the product
We see great results with behavioural changes in all sectors. The opportunity for others to see trends in feedback and understand perception of others is often the catalyst to making a difference.
PROS[SENSITIVE CONTENT HIDDEN] and his team are always available and willing to help. They certainly go the extra mile to ensure exceptional client service. Flexibility to change questions and great detailed reports.
CONSTechnical difficulties in upload facilities but as above, we always get great support in dealing with these.
Belinda
Management Consulting, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Highly recommend
I originally started as a TLC Online client, buying click-360 online feedback software to underpin my own development and coaching programmes. I now support click-360 on specific projects and deliver the click-360 accreditation programme.
PROSSimplicity of the self-drive process. Layout of the reports - easy to interpret, a good mix of qualitative and quantitative data. The accompanying workbook is definitely a plus; it helps the client reflect in a structured way and gives them a reference point for queries. Availability of useful materials/tips to help me implement 360 feedback successfully. Finally, the pricing structure it offers your great value for money as well as flexibility.
CONSThis software gives me everything I need and my clients tell me the same.
Laura
Education Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Great tool to help with development
We have used this for a variety of programmes from general leadership programmes, apprenticeships and coaching support. We have seen some real development is managers who get a great insight into their own skills and areas for development.
PROSIt is simple to use and the reports that are created have great detail and are easy to read and understand. Setting up surveys is quick and it has real-time tracking.
CONSIt is not about the software however we do have some issues with clients servers rejecting the emails.
Linda
Civic & Social Organization, 501-1,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Bespoke 360 Programme Sows the Seeds for Change at Kew
We have been looked after brilliantly - they’re a calm, safe pair of hands. Furthermore, TLC Online has the confidence of the Exec Board. We look forward to running more 360s with them.
PROSWe were impressed with the functionality of the click-360 platform, especially the simultaneous rating option. But it was their experience and passion that made them stand out. My hope was that the 360 programme would make people think about their own behaviour and start to have behavioural conversations. It has certainly achieved that. They can see what they need to do to be better leaders too.
CONSThe process was quite intense but click-360 made it easy for us.
Christine
Professional Training & Coaching, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Above and Beyond
Rep team are absolutely brilliant! They have looked after me no end and their service is always exceptional. This time around I felt I had to write because Rep helped me on his holiday! I had no idea he was away until he telephoned and explained. Despite my best efforts to tell him not to worry, he went out of his way and helped me late on a Friday evening. I am such an advocate of Rep team and I cannot recommend them enough, thank you.
PROSThe format of the reports and how detailed they are. I also like the personal touch of being able to speak to Rep team and for them always going out of their way to help their clients.
CONSThe delicate process and understanding all of the finer detail
Ian
Civic & Social Organization, 501-1,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
click-360 Feedback was well thought-out and balanced
I have changed the way I interact with my direct reports. I am now much more available to people. My direct reports would save up a list of issues and off load once a week but now they are able to do it in smaller chunks. I run an open door session for 2 hours every Friday afternoon – anyone in the organisation can drop by – and take up has been really good. 360 has delivered a clear line for improvement. I’ve been able to improve things not just for me but for my direct reports too.
PROSThe webinar awareness briefings were extremely thorough. There really was a push to make sure everyone knew exactly what was expected of them.
CONSThere was nothing I would change about the way we were looked after.
etienne
Aviation & Aerospace, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
arnaque
une honte se faire rançonner tout en promettant mont et merveilles ...à vomir et une place devant les tribunaux à coup sur
PROSimpossible d'acceder au siteet de mettre en place le business promis impossible de se faire rembourser à fuir
CONSa fuir arnaque de 1er choix pour gens vulnérables
Mohamed
Verified reviewer
Industrial Automation, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Qualité Prix
click-360 aide les les intéressés a prendre des décisions fiables et sure
PROSla présence sur le marché et les avis remarquables sur les produits
CONSla vitesse de la réponse le moment de déclarer un avis
Margaret
Human Resources, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Works well for us
Supports leadership and team development programmes well and helps to bring others’ perceptions to a place that can be discussed and accepted.
PROSWell designed, good areas to focus on, clear report
CONSSome difficulties in getting e-mail invites through firewalls
Reason for choosing click-360
[SENSITIVE CONTENT HIDDEN] did a good job of selling it and had used in part in another organisation
Reasons for switching to click-360
Better product, value for money.
Jude
Internet, 1 employee
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
A wonderful Site
The Site is Unic and fast in meeting up with demands, I wish to introduce more friends to the site because features they have and feedback responce.
PROSThe feedback responce is what I like most
CONSThe navigation sometimes is confusing though still okay.
Aliaa
Government Administration, 201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
A Complete Digital 360
Assessing the managerial and leadership skills is always a challenge and time consuming. with the self drive 360 the process is much easier and smoother for the managers to select their raters, automate reminders and get a dashboard update on the Percentage of responses.
PROSA very user friendly and easy to use tool, with great support team that respond within 24 hours. I loved the digital reporting features which ensures your full 360 is online and digital especial in remote working situations. I have also purchased and completed the Coach certificate to enhance my feedback giving skills which gave me 1-1 coaching sessions with 360 experts who give you great tips on the process of 360 from A - Z.
CONSReport generation time could be enhanced to be faster
Reason for choosing click-360
for its ease of use, readily questionnaires, automated reminders, free trail survey to begin with, reduced credit cost with more surveys
Viki
Animation, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Amazing
Everything is amazing , good fast and easy
CONSThe software is very good but also have some problem
Mark
Architecture & Planning, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Click-360 review
The click-360 experience has been great and has provided me with an opportunity to learn more about myself and how I come across to others. The help and assistance provided by the click-360 team is exceptional and they take good care to make sure you get the most out of the experience.
PROSThe software is easy to use and set out in a way that allows you to make the most of the experience.
CONSThere is a lot of information to take in however the way it is set out certainly makes it easy to understand.
Vendor Response
Hi Mark, thank you so much for the positive review! We¿ll be sure to take on board all your feedback. It was a pleasure to work with you and we wish you all the best. BR, Colin
Replied September 2018
Alison
Education Management, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Excellent system. It is very easy to access the information. Excellent customer service & support
Easy to access the information. Excellent customer service and support.
PROSIt is easy to access the information, which in my role, is the most important thing. I have also experienced excellent customer service support when needed. There are no negatives that I can think of. We have been well supported with any issues that have arisen.
Vendor Response
Hi Alison, thank you so much for the positive review, we really appreciate it. It has been an absolute pleasure working with yourself and T&P - you have always been incredibly responsive to any queries - and we look forward to the next two Waves. BR, Colin
Replied August 2017