All Guusto Reviews
1-25 of 1,678 Reviews
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Jessica
501 - 1,000 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed December 2021
Freedom to choose your own gift !!
Sujani
Verified reviewer
Oil & Energy, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Redeem gift cards
Easy to follow the steps to redeem gift cards. There are lots of partner merchants to select.
CONSI have not found any bad things about Guusto so far
Cathy
Retail, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great for engagement
Very positive experience. Support staff have been very helpful.
PROSEasy to use for both employee and administrators. Reasonable cost for the many features it provides. Great support during implementation.
CONSSo far I have not seen any downsides with this platform.
Reason for choosing Guusto
Price, functionality and social purpose.
Scott
Accounting, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2024
new user
I'm a new user and found it easy to navigate
CONSI'm a new user and haven't yet found any problems
Charlotte
Construction, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great idea and so easy!
This allows me to give rewards that are meaningful to employees. We provide high productivity rewards to our employees and prior to discovering Guusto we were giving them "swag", however; all our employees now have more than enough hats, mugs and jackets. We needed something new and meaningful to them and this works so well!
PROSThis platform makes rewarding employees seamless and easy. It allows employees to use their rewards in ways that are meaningful to them, and their families. Also, the customer service I have received from Guusto has been incredibly quick and always helpful. I also love that I did not have to set up individual accounts for all of my employees - just email them a reward!
CONSSo far, I haven't found anything that I don't like about Guusto.
Reason for choosing Guusto
Easy to use and provided us with the program we needed. I also knew others using it and they recommended it.
Anthony
Hospitality, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Guusto is guud!
It's easy to use and our team members love the choices!
PROSIt's easy to use and having so many choices of merchants to redeem.
CONSCan't think of any.. maybe adding more merchants to the long list? :)
Stephen
Financial Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The Best Incentive Platform on the Market!
- Easy to send and receive gifts - Several retail optins to choose from - Can use toward Hotel/Vacation stays
CONS- More Video game retailrs such as Gamestop would be appreciated!
Victoria
Insurance, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Gusto is great to use in most stores and i was glad to use my coupon at Bath and Body store.
GREAT experience. I never heard of Guusto before until started working with Neighborhood. I am pleased with the services.
PROSThe coupons are redeemable and Great to use at any store.
CONSI was not able to use it at Yankee Candle and Burlington Coat factory. I hope these 2 stores can be included. Thank you.
Kevin
Financial Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Super helpful way to show your appreciation in this virtual day in age
Post covid, this has made showing client appreciation that much easier. My industry is still predominantly, virtual and this service aligns perfectly with that.
PROSIt's super easy to use and allows me to thank clients virtually with a token of my appreciation. It allows the client to pick a gift card of their choosing and there's a ton of options which means that every client will find something they can use.
CONSThere is no con whatsoever. It has made my client appreciation so much easier.
Pauline
Verified reviewer
Retail, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
I love shopping!
It was an overall great experience! Will recommended
PROSReceiving rewards from my employer, and in return i get to shop for my favorite products.
CONSThe only thing, i can think of would be the process to complete..a bit lengthy.
Anonymous
201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Love Guusto options
Love the variety of vendors to pick from for redemption
CONSThe cost of the program is pricey compared to points programs
Joseph
Real Estate, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Excellent mechanism to reward all employees.
Guusto adapted very quickly to our needs as a company and managed to send all kinds of rewards to our employees without any limit, thanks to this platform we have been able to grant economic bonuses for various work groups of our company, in addition, I loved the function which allows me to send prizes in a general way for a specific sector, the platform allows me to send gift cards for exact sectors, such as HR or the Marketing sector. I loved the experience obtained with Guusto, I consider that I will continue using it to reward my employees for their work performance.
PROSGuusto has been the best way we have used to send constant rewards and recognition to our employees. The first thing I liked about Guusto is the great variety of gift cards available to give an award to an employee, the platform allows me to send a specific gift card but also allows me to send a reward link to an employee, this way the employee will be able to enter that link and claim the gift card that suits their needs, for the amount sent. Guusto's reminder system works perfectly, it is able to inform me when an employee has redeemed a reward, in addition, it sends constant reminders to the employee to redeem the reward they have received. The delivery time of the prizes is instantaneous, each prize sent to my employees is received immediately, I loved that.
CONSThe first negative characteristic about this platform is that it is not possible to schedule the sending of rewards or bonuses to our employees for specific dates, the only way to send rewards within this platform is to do it manually, and despite the fact that the sending process is quite quickly, I think a function should be implemented where you can schedule the delivery of rewards for exact dates. The second negative point is that Guusto does not send alerts when we have almost no money left to send rewards to our employees, which sometims causes us to not be able to send rewards since we have not noticed that there are no funds within Guusto.
Jason
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Incentives Made Easy
The backed offers reports that makes keeping track of taxable commission for employees, all the tracking is done for you automatically. Can't go wrong there. The best part though, is probably how it works with our incentive structure. Before Guusto, we had actual physical gift cards, and the type of card would rotate week over week. With Guusto, its up to the user where they'd like to spend their money. Tracking gift cards we give employees as incentive has never been easier thanks to Guusto.
PROSGuusto has radically improved how MSi - OBTM incentives operate. The options available to our employees are always growing and the APP makes for redeeming those rewards in store a breeze. On the backed, Guusto's solution to reporting has made keeping track of funds extremely easy and the customer service is great! If you ever have a problem customer service is there to help you right away. It has a very personal feeling when you are interacting with their support team.
CONSHonestly I can't think of something I'd say I dislike, any issues I have come down to using Internet Explorer. Those issues are still very minor and rare! Guusto is an extremely flexible service and I'm sure that if I wasn't using Internet Explorer the few bugs I've encountered wouldn't be there.
Patricia
Facilities Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Reward and Recognition for Frontline Team Members
Guusto is easy to use, and provides many of our team members lots of options! it's a great program to provide employees with rewards and recognition. They have a ton of merchants to choose from and have an option fo a printable or e-gift card!! Guusto Customer service is very attentive and helpful. They are fast at replies and help out every step of the way. I love using Guusto platform!!
CONSAs HR, we always ensure the reporting aspect is up to date. We recently encountered a problem where we weren't able to download reports and this held back from our day to day activities for sites.
Cesar
Verified reviewer
Financial Services, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Hands down the BEST rewards platform !
Before Guusto, I was having to run out to the store all the time to buy gift cards for my colleagues and clients. It was also way less impactful since I had to put them in the mail and they didn't arrive for a few days from the event that triggered me wanting to send a gift. Guusto has been an amazing tool to help me build my career.
PROSGuusto is so easy to use! I love being able to recognize my colleagues whenever they help me out. It saves me so much time, and is super effective since they get to pick where they want to redeem it. I also like using it to thank my clients for their business. It has helped to strengthen my relationship with them.
CONSThere's nothing to not like! The app is really smooth. I've never had an issue, and everyone I've given Guusto gifts has been really appreciative.
Vendor Response
Hi Cesar, Thank you for posting a review! We're so glad to hear that you love using Guusto to recognize your colleagues. Feel free to reach out to us if you need anything :) Thanks for being an awesome Guusto member! Muucho Guusto, Emma
Replied July 2020
Lisa
Verified reviewer
Insurance, 501-1,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Smooth & Secure - Perfect way to recognize peers
It is an easy to use tool and set up. Knowing I have access to a terrific way to send a thank you / recognition is very helpful.
PROSI found the site easy to navigate and very intuitive. I was able to figure out how to add funds to my personal account and understand the options in sending gifts to peers with little frustration or problems. The report page will help me easily track the gifts sent and when redeemed.
CONSI have not been able to figure out how to transfer funds from my personal account to the team account - the site provided directions but the transfer button was not available to me. If this is not permitted by my company maybe a pop up explanation could be provided? The minimum amount to add to your personal account is a bit high unless you use the credit card option.
Vendor Response
Hi Lisa, Thanks for leaving us a review, we're glad to hear that you love using Guusto as your recognition tool! Only admins on the team can transfer funds from the personal account to the team account, which may be why you are not seeing the option. There is a 3%+$0.3 fee that is charged by the credit card processor, but since we do not charge any other service fees, it is a pretty good deal for gifts of smaller values! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma
Replied August 2020
Sara
Automotive, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
i love Guusto
I can't say enough good things about Guusto! This platform has completely revolutionized the way I approach gift-giving. The variety of options and the user-friendly interface make it a joy to use. One of the standout features for me is the extensive selection of gift cards from top-notch brands. Whether it's for a colleague, friend, or family member, I can always find the perfect gift that suits their preferences. The personal touch of being able to attach a thoughtful message to each gift card adds a warm and heartfelt element to the entire experience.
CONSWhile Guusto has some positive aspects, there are a few areas where it falls short. One notable drawback is the limited selection of smaller, local businesses in their gift card offerings. I'd love to see a more diverse range of options, especially for those who prefer to support local establishments.
Dawn
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Guusto makes on-the-spot recognition easy!
This enables our managers to recognize people on the spot with gifts that they want. We can track and see the awards being made. Roll out was painless. Once you understand how it works, it is very easy to use as a manager awarding gifts. Empowers managers to add more funds to their accounts if they wish to do so.
CONSThe reporting capability could be improved to make it easier for us to take a standard report and share it across the leadership/management team. There are reports available and a dashboard with metrics, but I want to see common themes and statements. Or, would be nice to publish it to the whole organization so that they don't have to log in to see everyone's Guusto awards.
Reason for choosing Guusto
Eliminates manual tracking of on-the-spot recognition.
Vendor Response
Hi Dawn, thank you so much for leaving us a review! It's great to hear that Guusto has made real-time recognition easy and impactful for you. We're so glad onboarding was a breeze :) As for the reporting feature, you can always export the Gift Report into an excel file that you can share with your team! Feel free to contact our support team and they'd be happy to help you find these reports. Muucho Guusto!
Replied December 2019
Slavka
Electrical/Electronic Manufacturing, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Awesome service!
I am so pleased we use guusto! I send at least one gift card each week and this has been a tremendous time saver on my end (seriously, we have the longest email addresses ever! typing that in starbucks 150 times is no fun!), but also our staff members are way happier with more options than simply starbucks and tim hortons! We have 50 staff nationwide and we do gift cards each week but each staff also receives card for their anniversary and another one for their birthday... Any time I am not clear on anything, I know I get an answer right away. If I do something silly, they always point me in the right direction and never once made me feel like I should have been able to fix it on my own. Super happy with guusto!
CONSThe only con is that I did not discover them sooner!
Vendor Response
Hi Slavka, thank you for leaving us a review. We're so glad to hear Guusto has made your life easier! We know that people love the flexibility of choosing what they want- it's great that your team feels the same way! Feel free to reach out any time you have questions, our support team is more than happy to help. Muucho Guusto :)
Replied October 2019
caterina
Human Resources, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Go with Guusto
Giving and acknowledging is a great combination, just need more visibility of the product and how more people can use it. Also, feedback from those who have received an experience when I have personally been the user.
PROSThe whole idea behind the software, it's ease of use and thoughtful interactions and levels of customers who can use it.
CONSIt needs to be more visible to businesses who are small.
Reason for choosing Guusto
The purpose of Gussto in the workplace is why I choose Guusto over alternative products.
Vendor Response
Hi Caterina, thank you for leaving us a review. We're so glad to hear you're enjoying using Guusto! Our aim is to make recognition simple and thoughtful. We work with companies of all sizes, and are rolling out some new marketing initiatives very soon. If you have any questions, feel free to reach out to our support team anytime, and we'd be more than happy to help! Muucho Guusto :)
Replied October 2019
William
Verified reviewer
Hospitality, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
Perfect Way to Recognize Employee Performance!
Guusto has helped me recognize employees through a very simple solution that works well in a work from home environment. The major benefit of using Guusto is the flexibility of being able to choose a vendor that suits each individual person's needs. There's no need to decide and limit to purchasing a gift card form a specific vendor.
PROSGuusto is very intuitive. Immediately after signing up, I was able to figure out how to navigate, fund my account, and send gift cards almost instantly. I was able to send gifts to multiple users while still having the ability to customize each gift individually. Very simple and easy to use!
CONSThe only downside of Guusto is the limited options to fund the account without incurring additional fees, such as funding via a credit card payment. I did have to wait for my account to be verified before I was actually able to use it. However, the turnaround on this process happened within the same day.
Belinda
Hospital & Health Care, 51-200 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Great Service!
The customer service is superb, always there to assist.
PROSThe software was easy to learn, use and implement.
CONSA little confusing when checking the account balances.
Reason for choosing Guusto
Local company
Gaurav
Package/Freight Delivery, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2020
"Amazing options to choose from. All the big players (merchants) under one roof."
I don't need to provide my colleagues/sub-ordinates with choosing from the limited gift cards as Guusto have lots of (almost all) merchants one can imagine. And I believe that would be the most important thing that I realized on this platform.
PROSThe website navigation tools are so easy to use and select and the excellent part is the options to choose from in terms of different merchants.
CONSAll good so far but would post my experience as time goes by.
Reasons for switching to Guusto
Lack of vast selection to choose from.
Vendor Response
Hi Gaurav, Thanks for leaving us a review, we're so glad to hear that you love using Guusto! Reach out anytime if you have any questions, and thanks for being an awesome Guusto member :) Muucho Guusto, Emma
Replied August 2020
Harpreet
Health, Wellness and Fitness, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Easy to use
awesome
PROSEasy to use Fast User friendly Lot of vendors to choose from
CONSShould have a save button just in case if you have to exit in the middle of sending the card
Reason for choosing Guusto
Donation
Reasons for switching to Guusto
Donation
Vendor Response
Hi Harpreet, thank you for leaving us a review! We're glad Guusto has made recognition simple and impactful for you. Feel free to reach out if you have questions anytime. Muucho Guusto :) P.S. We love our gift card vendor options too! ;)
Replied December 2019
Maia
Insurance, 501-1,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great Platform for buying gift cards
Great experience, very convenient and so easy to use. Will recommend and also will be buying employee gifts on this site going forward.
PROSThe ease of transaction. Very easy to use. User friendly. Love the large amount of merchant to choose from where you can buy for a specific merchant or you can let the gift receiver pick their own merchants. You can pick your own schedule date and also upload your own unique design. I also like how You can personalize your gift card.
CONSThe fees if you have less than $500 on your account and want to buy a gift card for less than $500 and your account has no funds and you want to use your credit card. You also can’t edit your purchase you have to cancel and rebuy. You can’t change your reschedule date. You have to cancel transaction and rebuy.
Reasons for switching to Guusto
This was easier to use and more variety of merhants.