All IDfy Reviews
1-25 of 27 Reviews
Sort by
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Smooth and Easy to Use
The API and documentation are well-defined to integrate
CONSNothing related to api documentation but need to improve service
Gagan
Entertainment, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great for OCR and Verification
My experience with IDfy has been good. I've been using it for over three years now, and it has significantly reduced manual work by automatically clearing the majority of IDs.
PROSWhat I liked most about IDfy is its quick OCR capability, allowing for swift document scanning and extraction. The verification process, especially from government departments, is also speedy and efficient. Moreover, the support from the IDfy team has been consistently good.
CONSHowever, the OCR quality could be improved to ensure better accuracy and reliability in document processing
Aditya
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2024
IDfy, are they actually up 99%?
You cannot rely just on IDfy if you have document or identity verification task. Because it's not 90% rather I'll say 60-70% uptime and correctness
PROSTheir API documentation and their sales team.
CONSThere up time and reliability is bad. OCR gives incorrect data, sometimes aadhaar is down.
Reason for choosing IDfy
Sales team was prompt enough to grasp my attention and follow ups
Manisha
Financial Services, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Background verfication process
my overall experience with IDFY with is excellent and all team are very cooperative.
PROSI would like the most of the IDFY the team are extremely supportive and process is very smooth.
Reason for choosing IDfy
i chose the product for the streamline the services.
Sindhu
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great customer support
IDfy has really amazing customer support. They actively respond to any queries we have
PROS1. Customer Support 2. Pricing 3. Functionality
CONSNothing major to report - API Latencies can be improved
Nidhi
Insurance, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2024
Background verification
I personally handle the BGV with IDFY and till date i have never faced any issue with the portal it is pretty much self explanatory and easy to use.
PROSThe Automation and the report method of closure.
CONSThe Data collected over the year are not put to use completely for employment and qualification verification.
Rohan
Management Consulting, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Satisfactory BGV vendor
The customer support is best, and our queries are resolved immediately and efficiently.
CONSThe automation wasn't great earlier, but it has resolved now so no issues.
Kaavya
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Feedback and review
The customer support team is very productive and efficient, and the TAT is amazing.
CONSThe reports generated in excel format can be better.
Nithin
Verified reviewer
Financial Services, 1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2024
Ease of KYC verification with IDfy
Advanced Technology User-Friendly Interfaces Data Security and Compliance Fraud Prevention Customization Options
CONSCost: Services may be relatively expensive. Integration Complexity: Users might face challenges integrating IDfy into existing systems. False Positives/Negatives: Automated systems may produce occasional inaccuracies in identity verification. Scalability Issues: Potential challenges in adapting to increased verification demands. Customer Support: Issues reported with responsiveness and query resolution.
Simran
Staffing and Recruiting, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
IDfy Review
The team is very supportive. BGV reports shared to us are in a very proper way. Overall we like to work with IDfy it's just final report takes a little longer.
PROSPrompt reply from the IDfy team. Doubts are cleared at the same time.
CONSIt takes too long to complete the background verification.
Apurva
Computer Software, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
The ease of Integration
Had a great experience from day one of the introduction of products and features available to the post-integration support. They do not walk away once the agreement is signed, instead make sure that you are supported whenever there is a requirement
PROSA one-stop solution provider for all your verification and onboarding process. Great documentation and support in every stage of integration and POC. No false promises and will always abide by the legal rules.
CONSComparatively pricy which is expected with great quality, will try to pitch the other products always
Reasons for switching to IDfy
Idfy had much organised and well proved products built inhouse which would be easy to configure as per our requirements.
Abhishek
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
A little expensive but everything else is okay
The customer support team was really helpful in integration.
CONSThe per hit charges of the APIs were a little high as compared to others.
Nikhil
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
IDFY Review
Good Service by the account manager. Very prompt response to any queries
CONSNothing in particular. All good till now.
Nirmalya
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2024
Everything is good but the accuracy can be a little better
The APIs work fine most of the time and the integration was also smooth.
CONSThe servers stop sometimes and we get cached data instead of real time. Just fix this and everything will be fine.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Comprehensive identification checkd
It provides end to end journey wise api stack for quick identification checks
CONSIt cannot be integrated with third party solutions and on premise platforms
Sanat
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Great help after getting this API
Good. We will suggest friend about the Api
PROSEasy implement method. Response in details
CONSUsage history is not in detailed and also no warning before the limit got over.
Shubham
Banking, 501-1,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Trusted Verification API Service
Overall experience is good and look forward to keep using the service
PROSSupport and API Usage Reporting on IDfy dashboard
CONSMore API services should be enabled for more usecases
Reasons for switching to IDfy
Service Not Available in IDfy, thus explored other vendor
Syed
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Seamless interface to validate cutomer information
It was a smooth experience from discussion to onboarding and implementation, their test dashboard before we signed up helped us understand their offering and experience. It was a great experience with IDfy
PROSKYC Verification, PAN Validation were the most used features and we were happy about it.
CONSNothing as of yet, the API's and interface has been working smooth
srinivas
Financial Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
IdFy Pan Validation
Was nice we used it as a back up for our existing PAN verification APIs
PROSEase of use , Ease of integration , Accuracy
CONSPricing was on higher end and pricing was also not very transparent
Dhrumil
Financial Services, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Great Product. Easy to implement. Easy to understand documentation. Great support team
The documentation and the team's explanation of the API was very easy to understand and the team has a clear idea about the capability of the product.
CONSThe cost of the product is slightly higher than the competitors. The product does not have enough features for a BSA.
Sandeep
Design, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Review of IDfy by a user.
We are using IDfy now since almost 1 year. And it has been a good experience, we never faced any problem using their services.
PROSTheir customer care services are very good, team responds very well and resolve the issues at the earliest. All the members are very polite.
CONSThere is nothing as of now that I did not like about IDfy.
Reasons for switching to IDfy
Their services were not that good as per our experience.
Ramanand
Real Estate, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2023
IDfying Your Way to Success
Overall, IDfy gives off a trustworthy vibe. The real-time monitoring is like having a guardian for your data. Despite the document thing, it's been a reliable and secure experience.
PROSThe smooth and quick identity verification process impressed me the most. It's hassle-free and ensures security, making everything feel super easy.
CONSThe Turnaround time and enthusiasm of the support team could be better.
Sudhansu
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Ideal software for Emerging companies
I have found it on google first time and started using It as test, but soon I caught up with all its features and now I am very relaxed about monitoring and security of systems in company. Saving lots of my time.
CONSFirst time you need to take technical help to set it up and you need to understand the working model properly
Richa
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Had a great experience with IDFY APIs
The integration was very smooth and the sales person was also polite and open to negotiation.
CONSThe product cost was a little bit expensive.
Mahan
Financial Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed January 2024
Review for IDfy
Quick Response by the team Tech stack is is very neat
CONSNothing specific. Its pretty good so far.