All Justworks Reviews
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Daryn
Computer Software, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed February 2022
It Just Works for our employees
Jessica
Verified reviewer
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking PTO.
I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!
CONSBecause JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.
Chris
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Justworks does what it says on the tin
The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business. They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources. My employees love OneMedical, Health Advocate, and Teledoc. Love love. Having a self-service onboarding process is really great and simplifies our onboarding dramatically. Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there.
PROSJustworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice. Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases. From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve.
CONSThere are a couple of limitations that are vexing, verging on boneheaded: * PTO requests don't show remaining balance for the PTO plan * Unpaid time off is a manual ordeal * There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still * No expense management or reimbursement scheduling. It's just a manual process. * QBO integration is weak, but I've been promised it'll improve
Reason for choosing Justworks
TriNet is eye-wateringly expensive and an old system. Gusto is really compelling and affordable, but they're not a PEO: they don't handle the compliance or shared benefits rates
Reasons for switching to Justworks
IOP was dated and abandonware. It was manual and didn't handle benefits.
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2020
Worst PEO ever
They just suck and I suggest you to not to be misled by their sales pitch
PROSSomewhat easier to use they put too much burden on the company.
CONSBe aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers
Reasons for switching to Justworks
to get the benefits from PEO
Julie
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Justworks - Just do it
Amazing across the board!
PROSJustworks is so user friendly and simple to setup - the Customer Support and Account Management team is incredible - so friendly, supportive, and timely with their responses! Even if they're stumped about a question or issue happening with our team, they get back to me right away to let me know that they are investigating. In general, it is a great first impression for new hires during the onboarding process - everything they need (benefits, payroll, etc) is all in one place. Such a time saver for us, and has saved us the need to hire a full time person to manage HR Operations.
CONSHonestly, nothing right now. There are things that the team is still working on building out, but their Product team is super communicative and open to feedback.
Reason for choosing Justworks
Good recommendation from industry, great customer service and initial sales rep experience, price on par with rest of industry, user friendly
Reasons for switching to Justworks
Trinet was more expensive, not at all user friendly, and did not have the information ready to go for our RMA Tax Credit.
Mike
Design, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
One of the best decisions we've ever made for our small business!
Justworks helps alleviate all the hassles of dealing with payroll, HR, and compliance that plagued us for so long. We no longer have to worry about the IRS, new employee set up is simple and quick, and their customer service team is always there for us when we need them (and super helpful, too). The company (Justworks) truly cares about our business and making things easier for us in so many ways. When the Covid-19 pandemic hit and all the new laws were passed earlier this year to help us navigate the pandemic, Justworks was always on top of things and make it very easy for us to apply for the PPP loan accurately and quickly. We got that loan and that has made a world of difference for our business this year! Thank you!!!
PROSThe Justworks software is top-notch, very intuitive, and if there are ever any issues with it, their customer service team is always ready to help. I think the thing I like most about their software/platform is that it has eliminated so much paperwork for our business. Everything is digital and very user-friendly. Can't imagine life without it anymore!
CONSHonestly, I can't think of one thing that I have a problem with. Justworks seems to always be one step ahead of us and that is truly appreciated!
Reason for choosing Justworks
Justworks seemed to be the easiest to use.
Reasons for switching to Justworks
I wanted a platform/software that would eliminate any chance of me making mistakes that would lead to letters from the IRS. Justworks has done that!
Donna
Investment Banking, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Very Satisfied Customer...
After the transition from sales to the onboarding process with the implementation, [SENSITIVE CONTENT HIDDEN] was fantastic and helped me set up the employees and explained all the different parts to the software. She then introduced me to our account manager, [SENSITIVE CONTENT HIDDEN], which I had the opportunity to meet. Overall, the experience was terrific and wished I knew about Justworks earlier. We indeed are so appreciative and grateful for the assistance from the Justworks Team.
PROSI love that the Justworks software has everything in one area. You have access to the employees' information, payroll, benefits, PTO policies, invoicing, and compliance items. It is easy, functional, saves a lot of time after the initial setup. There are multiple ways our employees can reach out if someone in our HR department is not available.
CONSAt this time, I do not have any cons. The Justworks team is always keeping our firm updated with news and other information within the platform or via email.
Reason for choosing Justworks
[SENSITIVE CONTENT HIDDEN] in the sales department worked on analyses with a census that our firm sent him. He came up with different options regarding obtaining health insurance and how the software would help our firm. He answered all of our questions and concerns and explained how the onboarding process would go, monthly costs, and was upfront about everything. [SENSITIVE CONTENT HIDDEN] was very professional throughout the process and listened to what we wanted. He checks in with our firm often to make sure everything is working smoothly.
Reasons for switching to Justworks
We were able to be part of a Professional Employer Organization (PEO). This gave our company access to health insurance with larger group benefit pricing. Health insurance options are limited and extremely expensive when you are a smaller firm. Also, having everything in one area versus working with many software programs made the decision to switch very easy. In addition, our firm saved over $21,000 annually due to purchasing health insurance as a PEO with Justrworks.
Matt
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Fantastic
Justworks i sby far one of the best service providers that I've worked with across any discipline. The software is easy to use, the help is fantastic, and the support options (email, phone, or my favorite: Slack) are top notch. Whenever I have a question, whether about the software or about a specific payroll or benefits question, I hop on Slack and am able to chat with a representative within a couple of minutes. I've found them universally to be knowledgeable and helpful.
PROSJustworks of course isn't just a software package, but the software itself is top notch. It's easy to use, a complete solution, and makes it easy to adminster our entire workforce quickly. If I had to pick the best attribute, it would be management of payroll. Prior to Justworks we had bounced around between a few different payroll providers, and the experience was subpar. With Justworks it's point and click, and I can walk away with confidence knowing that it will be done correctly.
CONSI would like to see more training offerings built into the platform, for example a general training course for new managers, but I can't think of any other offerings that are lacking.
Reason for choosing Justworks
Justworks had a better reputation and better software, and the pricing was much more attractive.
Reasons for switching to Justworks
We began looking at Justworks as a benefits option (moving from traditional health insurance to a PEO), but we were blown away by the service and software offerings that came with it.
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Love JustWorks
Great product and great customer service.
PROSEasy to set up, easy to manage, and easy for employees to manage their own information. The dashboard is great.
CONSMissing some minor features like recurring payments, and exporting transactions to excel doesn't break them out which makes accounting more difficult.
Reason for choosing Justworks
Great product, low cost, and hands-on customer service. Can't beat it.
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Streamlines life for startups
Positive
PROSJustworks is easy to use and maintains a high service level, both from customer support and the HR services (which act as an outsourced HR team until we bring it in-house)
CONSWe had some bumps in the road submitting information to state of NY to inform them we were working with a PEO, which led to a few letters that consumed a bit of time but were eventually cleared
Reason for choosing Justworks
Justworks was able to provide healthcare to our company when we were only 2 FTEs while Gusto requires 4.
Josue
Verified reviewer
Computer Software, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Amazing PEO and HR Product
I loved using Justworks and I think they are thoughtful in their design and product updates.
PROSThey make everything about managing your employees payroll, benefits and compliance easy to manage. During COVID, they mobilized really quickly so that companies could have the correct reporting to file for COVID relief federal initiatives and were a huge reason why companies were able to received their relief packages. I love their UI and I think their platform is super intuitive and user friendly.
CONSAt times, their customer support can be backed up, however you will always received a response from someone who is extremely knowledgable in the product and they will ensure your questions are answered.
April
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
I never thought I'd love a PEO
I love Justworks. We've used both PayChex and ADP in the past and have had horrible experiences. The switch to Justworks has been amazing. It's made my day-to-day work so much more streamlined and less stressful
PROSThe platform is easy to use and user friendly. The customer service has been absolutely phenomenal!
CONSReporting could be improved, but I know that this is something they're constantly working on.
Reasons for switching to Justworks
ADP's customer service was awful. The platform was super slow and nearly unusable. And all that horridness came with a premium price tag. Justworks has been better all around.
Coleen
Management Consulting, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Wonderful tool for our small business.
The set up process was very smooth and the customer support is excellent.
PROSIt is very user friendly. Easy to use, easy to maneuver as an administrator and user.
CONSNothing I have found yet......it all works very well.
Reason for choosing Justworks
Had heard some negative feedback from some colleagues with regards to ADP.
Reasons for switching to Justworks
Wanted one stop shopping for payroll and benefits with an easy user experience.
Maggie
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
JustWorks saves us time and keeps our HR organized
We are small and do not need to spend a ton of time/resources on HR right now, but we do have HR needs. JustWorks has been a great way to gently launch into managing payroll and becoming familiar with other benefits we can add in the near future, as we add employees. (Since we only have 2 employees right now and only one is full time, we are not yet eligible for health benefits.) I find the payroll transactions very easy to follow. I do the bookkeeping for the business, as well, but we don't use your automatic Quickbooks feed at this point.
PROSI love that JustWorks handles all filing and calculations for payroll and also offers benefit options you can add as your company size grows. I find it incredibly easy to use and navigate and, on the few instances where I've had questions, I can often find the info in FAQx. We started using JustWorks last year with 2 employees (one PT, one FT) and can handle payroll very easily + it will be a breeze to add other benefits (health, etc.) as we're eligible. I like that I get notifications about deadlines, as well as updates on relevant state law changes that may affect us. One feature I especially like that I didn't even really consider before we started using the software is that access to templates for creating employee handbooks/policies, etc. Since we're small and growing, these things are important to do, but I don't think we'd tackle them as early in the process if we didn't have solid templates to start with that only required moderate modifications.
CONSSome of the benefits eligibility is difficult to navigate, but I have a feeling that's more a function of that information being dense, rather than it being unavailable. One thing I've tried to do several times is to download a PDF of our biweekly payroll invoices (our company payroll costs + employer/employee tax breakdown) and that feature is unavailable. I always end up printing it and saving as a PDF, but would much prefer that I could just download a PDF of our broken down bill.
Reason for choosing Justworks
The salesperson/rep we worked with was extremely helpful and knowledgeable, and Justworks seemed like the right scale for where we were: doing substantial business, but only just beginning to have employees, but also knowing that we'll hire 1-3 more people this calendar year and that we wanted to be prepared to grow.
Meri
Architecture & Planning, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Easy Transistion
Overall my experience with Justworks has been very good. I transitioned from a large PEO that offered a lot more services than I needed and I was not really sure what I was paying at times. I have found Justworks offers everything I need to easily process payroll, including bonuses, and the health insurance program is actually better at least for my family than what I was getting in the past. There have been times when I needed help fixing things I did incorrectly or just special circumstances and the Justworks staff was very happy to help me out.
PROSThe Justworks product is pretty intuitive so makes it easy to use. My company is in the technology industry so I need a product that my staff can quickly tap into when needed but that doesn't require babysitting .
CONSI don't like that the payroll reports download in a spreadsheet that I personally find less readable than I would like. I would prefer a simple report format that lists each person's' details similar to a check stub and then provides a summary. I am not a trained accountant or bookkeeper so I appreciate things being super simple.
Reason for choosing Justworks
Our rep--was why I picked Justworks. He is a tremendous asset to Justworks!!!!I don't remember now who else I was also considering but it quickly turned into if I was leaving my previous PEO it would be to come to Justworks. I am only disappointed that I could not keep working with him although I completely understand why.
Reasons for switching to Justworks
I prefer the clarity of pricing that Justworks offers and I did not need all of the services that Insperity offered. I only have 11 employees so much of what they offered as added benefits didn't do much for me. I also already have a retirement plan in place for my employees so didn't need their help there, nor was I interested in having my payroll service provider being that involved in my retirement plan.
Karen
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
JustWorks is amazing!!!
Our former payroll/benefits system was clunky, extremely manual, hard to use, and the customer serviced wasn't amazing. JustWorks literally has made our lives so much easier.
PROS- The overall ease of use is just amazing. You can tell it was built by someone that was focused on the user experience! It's easy to use for admins and employees. - Enrolling and viewing benefits is so clear and easy. Again, same theme, easy to understand and easy to use! - Customer service!!! The slack channel is amazing. Everyone I've ever talked to is incredibly helpful and knowledgeable! Our account manager is also incredible. Being able to have your questions answered in minutes vs days is the best thing and it's made our lives so much easier. - The payroll process is so simple it's almost hard to believe. Everything is automated so your payroll people don't have to spend hours redoing the same process every other week. - Onboarding process for new hires is amazing!! It's so easy and makes it a simple process for the new hire and the employer.
CONSIt doesn't integrate with our 401(k) but we use a smaller company for our 401(k) and it's so easy to set it up a manual deduction. Not really a con in my opinion.
Reason for choosing Justworks
JustWorks customer service, ease of use, benefits and payroll process were all the reasons we chose JustWorks. If you are a small or even large business, JustWorks is the way to go. We are so thrilled with JustWorks and our experience with them has been nothing but amazing. It feels corny being so excited about a payroll/benefits software but it's so easy to use and a seamless process it's hard not to!!!
Gini
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Justworks is THE BEST!
Love love love Justworks! Their customer service is superb... every single person I’ve dealt with at their company has been professional, knowledgeable and so helpful!
PROSWe love Justworks! After working with a few other PEO’s, we can confidently say that Justworks is the best around! Their software is user friendly and simple and their customer service is top notch!
CONSThe only improvement I’d love is some sorta of notifications for calendar events- ie. Admins or managers get emails prior to a team members birthday, team anniversary, pto.
Reason for choosing Justworks
Best cost for services.
Reasons for switching to Justworks
We were unhappy.
Anonymous
2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Perfect PEO for a small nonproft
It's a huge time-saver, and enables us to offer more benefits than otherwise possible.
PROSIt has enabled us to offer so many more benefits than previously, at a price that is much more reasonable than any previously existing PEO. It's great that it is all on a single platform, and the customer support has been very responsive.
CONSThe integration with QuickBooks online is not amazing. They need to continue to update the site for better usability, especially their reporting section. I would like more offerings and features.
Reason for choosing Justworks
Pricing and features.
Nick
Human Resources, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Overall solid system; some updates needed
Overall, I'm happy with the switch. as I mentioned above, some system enhancements are needed. I think the customer service is largely good - very responsive. However, sometimes I want to talk through an issue with someone so I can better articulate my needs. It's difficult to get someone on the phone.
PROSThe user experience surpassed that of the competitors I looked at
CONSSome basic functions seem lacking - like the ability to set up recurring off-cycle payments.
Reason for choosing Justworks
Cost, user experience
Reasons for switching to Justworks
Cost, user experience
K.L.
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
fabulous payroll software
yes Justworks is one of the best payroll/HR tool for US companies of all sizes. without a doubt you will be amazed by the experience and the service they offer.
PROSwe moved our payroll software from a old vendor to Justworks 7 months back. trust that was the best decision we could have taken. Right from the day one of transition we experienced fabulous customer service. the software itself was pretty easy to use both for the Admin and the employee. their Customer success ensure everything is smooth for you in the early days. their 24/7 Customer services is great place to get issues addressed. any company with as low as 2 employees can avail their service. they treat every customer the same way.
CONSthey do not have a mobile app for employees to access the paystubs and others stuff. that is a drawback.
Wuttichai
Security and Investigations, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great App for Employee and Administrator
This app lets your employee track times when working in different projects and locations. It's so easy to clock in and out including start and stop break. It also shows how much they make in the period. Administrator can easily edit employee's shifts when they forget to clock in or out.
CONSYou need a smart phone or tablet to be able to use the app. However, it's easily fixed by providing a tablet in the office in case someone doesn't have a smart phone or forget the phone. GPS tracking is pretty accurate but sometimes you have to wait about a minute for the app to pinpoint your location.
Amanda
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
It's the perfect time tracker for our company
Track our employees time and location and speeds up process when we run payroll
PROSSaves our company management so much time! It is very simple to set up each time a new employee starts working for us. Also, the reports make payroll easy!
CONSI can't think of anything I don't like about the software. I will say occasionally it takes a few seconds to load the notes section of a shift. And once in a while the map doesn't always show a location for start and end of a shift.
Katherine
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Great simple system and tool
I joined a company 7 months ago who had Justworks set up. I had not used the system and within a few days of being in it am a super-user of the tool. It's incredibly easy to navigate, work with and pull information from. I have extensive experience with ADP and SAP and both of those tools have so many knock on implications when something is set up that work flows are much more challenging and any slight change and mess up your system. This is so much more user-friendly - for what it is used for at my company.
PROSThe ease of use, end-user interface and ease to create and add on information to a personnel record.
CONSReporting functionality and record maintenance.
Gabriel
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
I'm an employee and use app daily
Only benefits I received from this application is the daily hourly tracking of time and also it's nice to get weekly hours worked totals.
PROSGreat for tracking time ! Not sure if this application has other features available since there is no how to option, or simple instructions. Would be nice if there such options!
CONSI can't clock in if I'm too far away from address job site. Very frustrating. Also never were given instructions as to how to use the app. This app is not so user friendly. Either a customer support number should be available or email were we can send customer concerns
Rids
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Justworks is simple, easy to use, perfect price point and their support is just stellar - 7 stars!
The benefits packages offered by them are fantastic - especially for a small business like ours. BTW - I love their team - from the sales person I talked to initially to everyone else. Also every single time - and I mean every single time - I have had to contact them for support on any subject - payroll, PPP, benefits, etc - the agent I communicate with knew everything there was to know about how to help me and got the problems addressed without any fuss. They go over and above to make sure things are taken care of properly. Did I say "I love their team" ?
PROSThe platform is super simple to use, Justworks has thought of all the common things someone managing HR would need to do and made the features available in a logical fashion. The worflows to setup new employees, or setup payments, etc are super intuitive with the right "help" easily accesible right next to the field you might have a question about.
CONSI haven't thought of anything I have missed in the software. Maybe we are a small organization and don't have complicated scenarios to address.
Reason for choosing Justworks
Actually I was impressed that a single sales person handled everything - including benefits - health insurance, 401K etc. All others (ADP & Paychex) I had to talk to three different people for sales - which was too much work just to understand what they offer and what price. I felt more confident about Justworks' ability to support me longer term based on this interaction. Also, I liked the fact that they demoed the product and showed me how I would manage my payroll etc. ADP, Paychex just said "yes we also have a single platform" but they treated the sales cycle as a traditional "payroll" and benefits provider ... For a SMB with a single person working full time and managing the company - I just didn't want to work with a provider who would create a lot of work for me. Justworks won the assessment hands-down. Their pricing was also very attractive - comparable to others (though I never got to a point where I saw the full pricing with Paychex and ADP).