All Matter Reviews
1-25 of 195 Reviews
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Spencer
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed December 2021
Small Wins
Anurag
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Didn’t know I needed this until I tried
Love the thoughtful prompts and focus areas on a vast yet really detailed list of skills. Having these at the finger tips of our team members makes it very easy for anyone and everyone to give and seek feedback.
CONSNothing in particular, they are just getting started and would love to see them keep up the pace they are on.
Vendor Response
We always appreciate a success story, Anurag! Happy to hear Matter has been a success with your team.
Replied August 2021
Wilmar
Alternative Medicine, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best integration
How smooth and streamlined it was. Every task is done so smoothly
CONSNone. Everything as i said before is smooth and seemless
David
Entertainment, 10,000+ employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
2
Reviewed August 2021
Great product, poor integration into my routine
- Feedback outside of traditional performance reviews is important
CONS- Matter's features do not entice me to return back to the product after feedback is given. It's easy to forget about it - Difficult to get my colleagues onboarded in mass
Vendor Response
Thank you for your feedback, David. We recently launched Matter for Teams along with our Slack integration in July. This should make feedback giving more sticky. We encourage you to give Matter another spin with your team!
Replied September 2021
JESSICA
Insurance, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
JESSICA MACIEL
It has been great i love that you are able to say nice things about another person and them being recognized by peers
PROSI loved the recognition that you receive and others are able to also see the comments as well as our bosses. Sometimes things are left unrecognized so its nice to have someone put your good deeds
CONSI actually dont have anything i do not like.
Amanda
Non-Profit Organization Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2024
This Matters
I utilize Matter weekly by sending encouragement and good jobs.
PROSThe ability to show good teamwork or work in general to others in the company.
CONSNot enough coins to give out each week to those being recognized.
Ishit
Environmental Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
Great product, greater impact
Matter is such a small tool solving such a foundational problem about recognition, and gratitude at work. It's great to receive a feedback and give a feedback in a fun, engaging and wholesome way.
CONSI think the card design can be improved. Sometimes, it's not about great job or welcome but just about emotional support. There's no category as such,
Rain Steban
Logistics and Supply Chain, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
I matter, all of u matter
what i like the mosta about matter is the facility to use it
CONSthat it is not as famous as it should be
Federico
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent app
Is easy to use and you can find everything quickly
CONSI don't really think it does have a cons
Sarai
Insurance, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Employee recognition
It has helped our team increase teamwork and we now enjoy recognizing the effort our teammates does
PROSMatter has been instrumental in helping us recognize the hard work and dedication of our exceptional team members. The ability to easily acknowledge and celebrate each other's successes not only fosters a culture of appreciation but also strengthens our sense of teamwork.
CONSWe would like to add more templates and designs to the kudos
Paul
Financial Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Peer - Peer Recognition
This tool is very god for giving out peer to peer recognition, and also reminding you weekly to give recognition to those who deserve it.
CONSNot too sure, there are a lot of features that we don't use.
Dominik
Design, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Best Feedback Tool For Collaborative Companies
So far really great! There are a few minor issues, that would be nice to haves in the near future, like being able to change colours or sublines of the skills, once you already got feedback on them and the managerial access to all profiles in our space.
PROS- The Usability of the overall software - The visuals, that immerse you into the world of feedback - The possibilities to request feedback, perfectly taylored to everyone's needs - The possibility to send Kudos - The Slack integration is working really nice - The overview of the progress over time
CONSSince I'm managing the feedbacks and a lot of people don't really move as fast as needed with managing their own feedbacks, I'm really missing a management possibility to get access to their feedback pages without them having me to send the magic sing-in link all the time
Reason for choosing Matter
Free, had everything we needed, looked and felt better!
Vendor Response
Thank you for the happy review, Dominik. I'll be sure to pass along your positive remarks to your design team!
Replied August 2021
Robert
Professional Training & Coaching, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Really loving the main concept of Matter. More orgs should use it!
I absolutely love the social element to being able to review others (and request reviews from trusted peers/colleagues). I think that the service itself can really help with identifying where team member skillsets are in terms of developmental stage all the way through to advanced. I've received reviews from colleagues and peers and learned a lot about the steps I could take to level up in my career.
CONSI think it is beautifully designed; no real cons other than just anticipating a bit more in terms of Matter's offerings but I say that knowing that they still bring a lot of value to me and my peers.
Vendor Response
So happy to hear Matter is helping you level up your career, Robert! We have a jam-packed roadmap ahead to make Matter even more sticky for teams to build a happier and strong culture. Be on the lookout!
Replied September 2021
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2021
Matter Review
It's a nicely intuitive tool but just isn't game changing enough yet to be worked into our OKRs in the company. If you could set it to trigger celebrations when an individual or a department hit an objective that would be amazing.
PROSEasy to use and clearly displays the feedback. The designs of the templates are nice and it's quick and relatively hassle free to get setup.
CONSThere's only two options to provide feedback, so it only makes it possible to use in some scenarios. The feedback isn't customisable so it ends up being fatiguing seeing the same feedback templates over and over. It's also not customisable with brand. You can't screenshot what a specific person has done, if it's a development task you're praising, for example.
Vendor Response
Glad to hear that Matter is easy and fun to use. I'll be sure to share your input to our product and design team!
Replied September 2021
Anonymous
10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2019
Amazing for 360 Degree Feedback
By far the most pleasant 360 feedback product ever created.
PROSMatter puts the individual in control of their 360 feedback.
CONSWould love live chat for questions, support, submitting feature requests. Would also love an enterprise plan.
Vendor Response
Thank you for being one of our most loyal fans since day one! We just launched Matter for Teams last month. This new plan will give you access to a new Slack integration, weekly feedback Rituals, and more ways to build a happier remote culture. I'd love to get the opportunity to walk you through for Matter for Teams. Just drop me an email: tai(at)matterapp.com
Replied August 2021
Genevieve
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
FUNCTIONALITY
3
Reviewed March 2024
Great Recognition Tool
Matter makes cross team recognition easy and fun, especially since most of our team are remote workers.
CONSThe cost. For the feature we use it for (recognition only) it's a bit expensive
Austin
Retail, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2024
Matter Matters
Employees really do feel special when they receive a shoutout for their hard work.
CONSI hear that the cost is a bit overpriced for the services provided.
Dandan
Financial Services, 10,000+ employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Nice software to provide 360 feedback
This is a great tool to make the team more cohesive. It has kudos feature and provide 3-9 templates to choose from. Also the feedback ritual feature allow us to have a good habit of providing and receiving feedback. Feedback is very important on personal career growth. The interface is very delighted as well
CONSNot so. far so far, but thinking anonymity would be good since sometimes constructive feedback is hard to provide
Vendor Response
Glad to hear Feedback Friday is making recognition and feedback giving a habit for your team, Dandan.
Replied August 2021
Anonymous
10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
A one stop shop for team experience management
There are a bunch of things but the best I guess would be the reporting and analytics. There is no manual intervention needed. Once a pulse is completed it gives a holistic view of the performance which is great
CONSThe fact that it could take some time to getting used to the product is a challenge but the dedicated team is responsive and helpful
Vendor Response
Thank you for trying Matter with your team! We hope over time, your team will become more familiar with exchanging feedback on Matter.
Replied September 2021
Santiago
Import and Export, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2024
Great App to share with your partners and workmates
It is very good for me and for my team work
PROSI like how I can share my feedbacks with my workmates and how easy it is to use
CONSSometimes is difficult to access to the website I would like and specific button to go directly
Jerica
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Matter makes you feel you matter.
Employee recognition motivates employees to do better. And Matter brings the best kind of recognition.
CONSThe notifications are quite a lot and it would be more awesome if this could be lessened.
Janet
Philanthropy, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Kudos!
Being able to categorize kudos for coworkers, and having a safe space for compliments that can be recognized across the team! -- the ability to integrate onto Slack is also very accessible.
CONSAny features to specifically ping team managers for kudos, or giving short templates so they're a bit easier to write!
Vendor Response
Happy to hear Kudos is helping facilitate "a safe space for compliments" and "recognition" within your team, Janet!
Replied August 2021
Natalie
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Great Recognition Program
Nice convenient way to reach out to coworkers on a daily.
PROSNice way to reach out daily to tell people they are doing a great job.
CONSNo cons that I have come across as of yet.
Simon
Education Management, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Remote work needs recognition
Very positive and worth while.
PROSBeing able to so beautifully recognise the contribution of your team is really important. Especially in a remote environment.
CONSThe only con is that it cant do more. If we could get that it would be great
Vendor Response
Thank you for the praise, Simon! Our design team has worked very hard to ensure Matter is a simple experience to make feedback productive and positive.
Replied September 2021
Juan
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Cargomatic review
The reward program is the most useful thing
CONSThat in my country there's not multiple stores to redeem the bonuses