Not impressed

It is a good product for basics, the support is good.

the dashboard is very basic and then sales said we have free telephonic but we didnt have it.

Awesome.

Dedicated claim support, timely addition deletion and ready to help employees on awareness.

No such issues are there, even [sensitive content hidden] is always ready to support.

We had high hopes while subscribing to Pazcare. However, during the first and only year of service, we faced many problems with their interface. 1) They are a brokerage (middleman) and have a tie-up with a third-party insurance provider, which means they are not a one-stop shop. You have to deal with two different companies during the claim processing.2) We had a terrible experience with one of the claims where they removed an employee's dependent from their end. Since they were not the direct insurers, they had to follow up with the third-party insurance provider who outright rejected the claim. This problem went on for months to get solved which sucked a lot of our time and defeated the whole purpose of going to them in the first place where they claimed to be the one-stop shop for insurance and claims. 3) Their quote was considerably higher than the competition (ICICI Lombard) the next year, so we switched back to them. Advice: Do not use third-party services, always go to direct insurance companies, it will save a lot of time and effort.

Their administration interface was very easy to use

The claims processing was not smooth at all. Also, in one of our cases, we had to suffer a lot because of a software issue on their end which made the overall experience extremely bitter.

The pazcare team is very effecient in handling the medical benefits and claims settlements of the employees working in our company. They have very less paper work and provide all possible solutions for the early settlement of the claim benefits.

As of now there is no cons we have found with Pazcare.

Amazing

Platform and its benefits are amazing, its integration to other products and customer service proved one stop solution.

Sometimes, it takes time for query resolution but not always.

Better than our earlier insurance provider

The best part is option to add and delete employees on our own. Dependance on the team is minimal

Sometimes there is a delay in endorsement processing which the team is trying to rectify

Overall Experience with Pazcare

Visibility and flexibility is better than other platforms.

Turnaround on endorsement can be improved

Overall a good experience.

Online enrollment, timely claim settlements and dedicated helpdesk and support.

The proposed threshold of the limits should be as per the market standard.

Easy claim processing, and support from staff is excellent.

Responsiveness from team - which is fast.

Results - Highlighting issues get immediate attention but lacks in results

Great support by the Manager assigned overall good experience

As of now i have not faced any challenges