Performance Pro Software

4.49 / 5 (142)

Our advisors have recommended this product 59 times in the last 30 days

About Performance Pro


Performance Pro by HR Performance Solutions is a cloud-based performance appraisal solution for HR professionals. Performance Pro is customizable and allows users to align the solution with company’s strategic goals. The system can automate the entire process from ongoing check-ins to standard appraisals. It provides tool management features to administer simple and effective evaluations.

Performance Pro provides activity dashboards, customizable templates, writing assistance, and reporting. Behaviorally anchored rating scales measure competencies. The solution comes with pre-built templates for specific job titles, which can be modified as per the requirements. Management also has access to a library of resources for best practices for evaluating employees.

The multi-appraiser module allows different appraisers submit evaluations on a single employee. The electronic signature feature allows the process to be entirely paperless. Past appraisals are accessible, so they can be referenced later if needed. Support is provided via email and phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

142 Reviews of Performance Pro

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(82)

4 stars

(50)

3 stars

(8)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 142 reviews

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August 2018

Alvaro from Maynilad Water Services, Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

August 2018

Annual Fiscal Review is a breeze

Employees love rewards and performance bonuses. Managers need a tool to justify these. Performance Pro will help you come up with the workflow to set goals, monitor, and quickly access the progress and results via its powerful reporting tool.

Pros

Thanks to Performance Pro most of our performance appraisals and review are have been streamlined (some modules, automated), and the reporting tool has delivered a comprehensive and consistent report (so far) for the past 2 fiscal years we're at it.

The major seasons in the year we use this is during the start, mid, and end of fiscal year. Our employees didn't really find it difficult to adjust to this software (coming from an internally developed app we had before). Among the features they loved is the fact that it allows the employees and managers to add goals, notes, and ratings are easy to input.

Our appraisals are done in a timely manner, mostly because the update of the records has been made mandatory, and easy using this software.

Transparency is also key to a good reception from our employees. The review process is clearly documented and are made transparent and easy to follow just by accessing their records and accompanying documentation.

Cons

Performance issues of the application are sometimes felt by (some) employees. We have yet to narrow down the cause (whether it is due to our devices or what). The UI doesn't help too much in this aspect since it looks a bit sluggish and with an outdated design.

The customer support was a little lacking, either the one assigned to our ticket wasn't knowledgeable or our issues were not really given priority and much attention.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi there, Thank you so much for the positive feedback. We are happy to hear that the software allowed you and your organization to streamline and automate your performance management process and support more transparency within your culture. Please let us know if employees are still experiencing issues with the application so we can help to track down the problem. Good news to come, a UI refresh is on the docket for 2019 so be on the lookout! All the best! The Performance Pro Family

February 2015

Jennifer from MCUL & Affiliates


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2015

Performance Pro - Making everyone's lives a little easier

Pros

Performance Pro eliminates most of the headaches that come with any type of Performance Management process. The goals in implementing an effective Performance Management process should be to make it an effective and efficient process. Performance Pro has been able to do this for us by streamlining the Performance Management and Performance Review process by offering a web based solution and eliminating the need for paper documents to support reviews, performance improvement plans, coaching forms, etc. Everything is offered and housed in one system and is completely customizable. Most systems that offer customization really mean that the system provider will customize it for you for a fee. What I found is that this can get extremely costly, and then you are reliant on the system provider for the simplest change. Performance Pro allows me to customize most elements of the Performance Review process and forms for free, and the system is completely user-friendly.

There are a number of factors to select from, goals can be customized for specific positions and reviewed and evaluated periodically with employees throughout the year. If you are trying to sell this cost to your CEO, break it down; your administrative expenses will be reduced, and you should see an immediate return in that your goals and factors align directly with business objectives.

Cons

There is nothing that I necessarily do not like about the product. If anything, my wish would be that it would fully integrate with my HRIS system. But I heard that this is going to be happening quite soon!

June 2018

Zee from The App Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Great for IT (and other) project management

If you are looking for a straightforward instrument to visually manage the workflow of the tasks for your business project - it's a great one.

Pros

- customizable workflows for any kind of process
- ability to add labels and epics to the tasks that make it more visual and easier to navigate
- a plethora of available additional plugins for the JIRA workflows that allow doing pretty much anything with the tasks and boards

Cons

- a bit complicated for an average user (compared to Trello by the same company, Atlassian)
- sometimes can be confusing when there are a couple of boards with the same tasks but one is Kanban and other is Scrum...

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi Zee, Thanks for the 5 Star review! So happy to hear you appreciate the customizable workflows. We have some new enhancements coming in 2019 that we think you will enjoy. We'll be excited to get your feedback. All the best, The Performance Pro Family

July 2016

Mary from CureSearch

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

Phenomenal Customer Service

Customer service combined with simplicity makes this program a winner for our company. We are able to customize the system so that it meets our needs well. Customer service is always knowledgeable, courteous and anxious to problem solve.

Pros

The software itself is second to the customer service that comes with it. Best features: competency library and descriptions of what differing skill levels in a particular competency looks like. The elimination of paper reviews is wonderful - but most performance management software does. Again, the biggest plus is the no-wait customer service. Rarely do I ask a question that cannot be answered by eh first person who answers the phone.

Cons

Graphically a bit tiresome. Also, inconsistencies within the system with regards to saving your work is not ideal. Video how-tos are not very good, nor do they cover many subjects.

June 2018

Yendi from PF Concepts, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great management system and user friendly!

This platform helped me perform my duties with effectiveness and with precise information.

Pros

This platform helps ease the workload in the HR role, very user friendly, no hassle in understanding how the platform works. Very efficient when generating reports. I had a situation with the platform once, so I had to contact customer service. They were very helpful and respectful, they definitely solved my problem. Overall, this platform, you can customized it and permits the employee to do their yearly appraisal.

Cons

Few times the notification haven't gone thru, so there has been a delay in the workload. This happened when there was an update available. So I guess that we needed to set the settings again back to how they were, but no big issue, it was resolved.

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Hi Yendi, Thanks so much for the 5-star review! So glad you're happy with Performance Pro. Looks like you haven't been using it that long. I think you are going to be really excited about some of the features we have coming. We'll keep you posted on them! Thanks again!

November 2018

Robin from Cranemasters

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

November 2018

Good Use of Workflows

I stepped into the process mid stream and was able roll out the performance management program. It did take several hours of training with Performance Pro to understand the set up. The Performance Pro representative was very accommodating and key to the success of the roll out. I found that mid stream set up changes created down stream process complications that were not fully understood and explained. Year one went ok and we will implement process changes based on the roll out experience.

Pros

This software has workflow capability that can be used during the performance review process. It does make routing of performance reviews more efficient in that it sends emails to managers and employees during each stage of the process and makes the review available for edit and review at different stages. The software is very customizable. Implementation specialist was very attentive to our needs.

Cons

The set up of the software was extremely time consuming. Understanding what each of the custom fields does and how it impacts other processes is tough. There are several administrative manuals but I found that they were not updated with the newest software features. There are standard reports but they are not customizable and the software doesn't have the capability to adhoc reports.

Response from HR Performance Solutions of HR Performance Solutions

Replied December 2018

Hi Robin, Thanks for your feedback, we are happy to hear you enjoy the workflow capability and customization. These types of features in a performance management system help to support your organization as it changes and grows. It sounds like there were some bumps in the road rolling the program out as you stepped into the process mid-stream. As we are glad to see that one of our representatives was very accommodating and the key to a successful roll out, our goal is to ensure you have an efficient software program that continues to support your performance management culture. To ensure this is happening we'd love to talk to you more and review your needs as we go into 2019. Give us a call and let us know how we can help to support you. Thanks! The Performance Pro Family

June 2018

Catherine from University of North Carolina Asheville

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

June 2018

Performing performance reviews for mid-year and yearly evaluations

Pros

I liked being able to create benchmarks, goals, initiatives for staff members and then being able to readily use those to rate the performance of that staff member. Keeping the reviews electronically from year to year eliminates the "lost" hard copy paperwork and accountability.

Cons

I think what seemed most troubling was being able to go back and make changes once items had been submitted. I sometimes found that process a little more difficult than maybe it should have been.

Response from HR Performance Solutions of HR Performance Solutions

Replied June 2018

Hi Catherine, Thanks for the feedback about Performance Pro. There are a lot of advantages to using the application and not "losing" last years review is certainly one of them. Another is that, since all of the historical reviews are kept in Performance Pro, you can use our unique analytics feature to find patters in behavior which can then be used to make better business decisions. You are right that we do have a process that keeps changes from being made to a review once it has been finalized and agreed upon by the manager and employee but there are simple ways around it. Give us a call and we'll walk you through it! Thanks for using Performance Pro!

July 2016

Belinda from Pen Air Federal Credit Union

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2016

Excellent Customer Service

Excellent customer service. Always helpful and eager to assist. Everyone is knowledgeable about the product and always kind. There are never any dumb questions.

Pros

Overall use of this software is good. Easy to navigate.

Cons

. I have been on a conference call regarding the performance application and would love to be able to set up more than 1 appraisal at time for an employee. When we have an employee promote the current manager has to complete the review then update all information and set up a second review for the promoted position. I then have to average the totals for a final score. This is very time consuming.

June 2016

Barbara from Sunswept Resorts

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Extremely Please with Performance Pro and the excellent support offered

From the get go the programme was very easy to use. End users have also commented on its ease of navigation and functionality. The set up support was next to none that I've experienced. There was always someone will and able to assist. We are now in our sixth year of use and the support at and start and now has not waivered. Should I need assistance it is immediate. I don't have to wait 24 hrs in fact within the hour of my request someone gets back to me. This is incredible. Thank you!

Pros

It functionality. A lot of work has gone on at the back end to provide the end user ease of navigation. It is not complicated. Some of our managers are not internet savvy yet, they find the software very user friendly.

Cons

The fact that I cannot truly customise the system to operate within our appraisal cycle and make a global change or date set. So each appraisal has to be manually changed.

November 2016

Donna from Keesler Federal Credit Union

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

November 2016

Performance Pro

Performance Pro is simple to use and it a great tool for all staff - management to frontline staff. We encourage all staff to use the program for goal setting and tracking as well as performance tracking. The ease of keeping notes and tracking performance is one of the best features. The notification system is a great tool when it comes to being reminded of performance evaluations that need to be completed.

Pros

All staff can use it with ease. Goals are easy to set up and track. Editing notes is simple and we really like the function to be able to share notes with others.