The most common problerma I could solve using this software refers to solid reporting functions. These functions improve auditability for information and make actionable decisions within the company.

One thing I love is that I can automate complex calculations, as well as past, present and future tax changes, which helps me to reduce the risk of compliance issues.

So far I could get a handicap or negative aspect of Synchr that is meaningful, however I could say that is not aimed at small businesses and maybe that detracts functionality.

We are using the Time Clock System as well a complete Payroll Services.

User Friendliness and Helpful Customer Service Team.

I wish an email or reminder would be sent when there's system update.

Website is very clunky and impossible for employees to use unless they are using the website. Apps only work for iPhone users and not for androids. Payroll is extreamly slow to load and takes longer to reclculate payroll than it is to upload hundreds of employee data.

The implementation team was very responsive.

We went live with SyncHR/Primepay January 1, as of today 8/14, Q1 and Q2 taxes have not been filed properly, and I have not received any responses on how they will be resolved. I send a follow up email weekly, but there have been no updates in 3 months. Implementation went rough and all employees W4 information was uploaded incorrectly, causing problems on employee taxes. Employee direct deposits uploaded incorrectly. The platform was literlly slapped together in hopes that we would find and solve their issues when we went live, instead of giving us the time to test everything ahead of time. 8 months into this project, I am still finding issues where I was told was resolved, but are not. Not a single ticket has been resolved. Worst customer service I've ever experienced.

Overall it has been nice and simple to use. Nice UI for the most part and it allows company wide announcements for updates and so forth. It's a nice place to house tax documents and benefit information.

It is pretty straight forward in terms of where you need to go to look for certain things. Sign in and you have a menu of the different things you have access to depending on what your HR wants you to see. We can access our tax info and see our personal info. It's really easy to make changes to your information if needed. Clocking in and clocking out is straight forward and if any change requests are needed that is easily doable as well. Requesting time off is very simple and to the point which is always helpful, your balances are readily available.

From time to time it glitches and I can't even log in or if I log in I can't access any other pages except the one that you land on once you log in. At times clocking in lags and it looks like it freezes but then when you refresh or clock in again it logs both clock in/out times. From the admin perspective approving changes at times gets missed or the changes don't get saved properly. It would be nice if for example adding time or making changes, the time will calculate for you, say adding 4.37 hours to 12:17pm to complete an 8 hour shift.

The team we work with at PrimePay are amazing and very helpful when we have compliance questions or issues in general.

We use PrimePay for all services they offer but majority of our business is with COBRA administration. They make the COBRA event process seamless and handle all communications between the employee/insurance carrier/employer, which means our job is pretty much done once we enter the employee in PrimePays portal

The lag time between an employee electing COBRA coverage with Primepay and Primepay enrolling the employee in COBRA continuation coverage.

Prior to the fall, you had a dedicated specialist that you could talk to....now everything is by email . Payroll is processed by whoever happens to pick up that payroll which has resulted in multiple errors as they know nothing about your company. When you do get a phone number and the name of someone to talk to, you leave messages and they don't call you back (Left two messages for a manager who has never call me back). If you call the customer support phone number on the web site, you get put on hold waiting for a manager and no one ever picks up (twice on hold for over an hour). The only email address you have is to a general customer support email that rarely responds. Definately will be switching to a new payroll service. They used to be good....not anymore!! I am currently out $1,300 due to their error and they won't respond.

At the moment nothing. They messed up my payroll in December.....messed it up even worse trying to fix it and cannot get anyone to return my calls or respond to e-mails. I have left multiple phone messages, get left on hold for hours with no one Answering, and no one responses to e-mails send to customer support. Right now that have withdrawn $1,300 from my account erroneously, and I cannot speak to anyone about it.

They messed up my payroll in December.....messed it up even worse trying to fix it and cannot get anyone to return my calls or respond to e-mails. I have left multiple phone messages, get left on hold for hours with no one answering, and no one responses to e-mails send to customer support. Right now that have withdrawn $1,300 from my account erroneously, and I cannot speak to anyone about it.

The software is allowing us to meet DOL requirements for exempt and non-exempt workers.

It is nice that our employees can login and out remotely. Also, the ability to edit "punches" allows for flexibility in workdays to record compensable time.

PTO approval process after the fact (ie. someone is ill so doesn't request time off in advance because they don't know they will be ill) is clunky.

My reports are efficient and properly calculated !!

Easy to navigate, and very easy to see all that is needed to be seen easy to go back and forth, also I love the elephant who is calculating the payroll process. The reports are easy to read with great detail of everything that has been entered . and Now I love that you need a verification code to even open up the payroll process. all I am very happy with prime pays customer support and the payroll process. One hundred words are pretty hard to come by when you like everything about the program and you have NO Complaints. Not sure what else you could do to make it better, except when an employee is over the allowed time off, I'm not sure what they are asking me to do. but other wise all is well. Good Job !!

Sometimes I'm not sure if I have completed everything, It will say, pick a report on one part of the screen but then on another it will say, smile your payroll is being submitted ??

We did not get paid [sensitive content hidden] . We called repeatedly and no one called us back, we were frantic. I have a lot of employee’s who live paycheck to paycheck and this was not OK. My phone blew up and i had no idea what to tell my employees. I have not received a phone call yet and it has been 6 days.

It was reliable until we lost our contact person.

Not having a contact person. You don't need to talk to a person every week but every once in a while you have a question and it’s nice to have a phone number and a person.

A good tool for managing personnel affairs such as vacations and payroll, also facilitating HR management, this program can automate all personnel affairs.

Customer support should be faster in responding to customers, some errors may occur in issuing reports.

PrimePay improved the efficiency of our payroll saving the school time and money. We are very happy that we made the change to PrimePay.

The online platform makes it very easy to do payroll in a timely and accurate manner. Prior to converting to PrimePay we used a call in method and input errors would occur that we would not be made aware of until we received the printed copy of the payroll with the checks so correcting errors was always a time consuming process. By having the ability to enter payroll online and check the reports prior to submitting those errors are eliminated. The support staff can address any questions or issues before submission and they are very helpful. The move to direct deposit for all pay was also great.

The only real oddity is that some of the reports round the number of hours to 1 decimal. For example, 8.25 hours would show as 8.3 which does not make sense from a time recording standpoint. The platform did not start out that way but after an upgrade by PrimePay the reports changed to that odd format.

I solved my payroll problems by switching from PrimePay to Paycom. I've done 3 pay cycles with Paycom now and I'm very satisfied with the technology, customer service, and cost.

If you have no technological skills then you can handwrite your payroll, fax it over and hope that it gets entered correctly. Due to other issues I did not request to switch to online payroll which might have helped.

Reports were not organized well, invoices spontaneously started going to a different email address, we got double-billed twice and over a month later I'm still trying to get that resolved, and I could never reach my CSR.

HORRIBLE CUSTOMER SERVICE - we have billing issues that never get resolved, we have employees who were issued erroneous W-2s in 2018 which have not been resolved. This has also resulted in an IRS lien for taxes we do not owe. Customer service does not respond to most calls and/or email. When they do, it's after multiple attempts but never a resolution even when they say they will take care of it. It was never great - even before covid but has gotten worse. You've had almost a year to figure this out.

It is a good basic program but missing reports/ fields and capability offered by other providers

Lack of certain reports and capabilities and POOR CUSTOMER SERVICE (see below).

SyncHR was sold to us with the promise of lots of bells and whistles. What we received was a system without any basic features that are necessary for an HR department to function. Simple things such as adjusted service date, historical benefits data, getting basic reports are simply missing or do not function well. As a result, we need to keep a back-up spreadsheet (luckily we are small enough) to make sure SyncHR doesn't delete vital information. They nickel and dime you for reports, updates, changes, etc. I do not recommend this system.

The employee access and user interface works well and employees like it.

Reports are inaccurate or unusable, basis features are missing, deletes important historical information when updating to a new year, EDI feeds often don't work. Lots of time spent troubleshooting with their customer service. And often they charge for that!

Overall a great product that any size company can benefit from greatly.

The best part of the system is how everything is interconnected and updated in real time. When you give an employee a raise it automatically calculates the back pay needed and can correct the payroll records. It handles all of the payroll and tax filings without any effort on the payroll team. The flexibility with time recording is amazing and seems to have no limitations.

The only limitation with this product is the familiarity of the tool itself in the market place. This should change overtime as more companies become aware of the product and all it can do.

Using SyncHR has been so much easier to use than our previous payroll system.

My favorite thing about SyncHR is that it is so easy to navigate through. If you have something that needs your immediate attention, there is a "Task" button to let you know that you have something that needs your immediate attention. And you can sync your notifications from SyncHR to your personal email or work email. I love it.

There is literally nothing that I dislike about SyncHR.

The best customer service, longtime employees, you are not getting someone differnt everytime you contact them That means a lot in the world of business.

PrimePay and Prime tax make it easy to do our payrolll, and to get any information whenever we need it thru the web portal. We can get pay history, vacation history, tracking of sick days, quickly & easily. If we DO have a question or concern the friendly staff handles it quickly & efficiently. We would never use a different payroll service.

I have nothing that I dislike, I am pleased with it to no end

Well it was a good way to get my blood pressure up. Other than that the website is a total fail. I wouldn't have a job if my product sucked this bad.

Not one thing, the links they e-mailed don't work, can't even reset password. Tech support was no help they told me I needed to talk to my company administrator didn't even ask if I had an account set up already.

You could make it so people could reset there passwords, your links work that get e-mailed they take you back to the login page. Which is no help the if you don't recall your password. Tech support tells you have to get with your employer. He told me before I logged in that it probably wouldn't work... Shouldn't have wasted my time.

PrimePay completes all of our payroll needs with weekly paychecks and reports, as well as our quarterly reports.

The PrimePay software is very user friendly. It is easy to use and I like the report writing feature and the fact that I can create custom reports.

It sometimes takes a while until I can figure out how to get all the details I need to include in a custom report

No complaints and no regrets

Excellent service, ease of use, accuracy, great support

No real cons; we are very happy. Every app should be this easy to get information from.

Awful and no follow up when left messages to call me to discuss my problems

Over the last several months since apparently, you have gone to a digital portal with no live peopl,e the service and features have declined significantly-- the portal is too complicated-- I have made several over 4 calls and left messages recently to discuss my problems and bills -- no one responds and I'm on hold for over 1/2 hour and when I left call-back number no one called./ Simply awful. I intend to find another vendor -- I also have my pension through Primepay and that will change as well. The absolute worse customer service.

Its too complicated not user friendly-- Absolutely the worst service online I have ever experienced.

My time is better spent collecting money to pay for the payroll than to save money by processing the payroll myself.

The fact that I can enter the whole payroll myself at my leisure instead of waiting on a representative to assist me, but when I need assistance PrimePay is right their with answers to my questions while I am still processing my payroll. This is a very important fact since most of the time if a problem creates itself, I can't complete the processing without the question answered. If they didn't answer fast it could hold up my processing and the checks, which would create a lot of dis-satisfied employees with no check!

At this moment I have no cons, I like the software

Customer service is exceptional for any problems that may arise.

The software is very easy to use, very easy to navigate through for information and super easy to input payroll. The checks come into my office the very next day and all the direct deposits transfer perfectly.

The only thing I can say negatively is the reporting. I wish there was an instant work comp payroll report that is more friendly for date ranges for my audits.

I just did

When operating properly it is very good to view what you

I am sent a text saying my pay stubs is ready for viewing, but then you will NOT let me log in to check it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You say "You currently do not have any services linked to your account" REALLY?????????????????????????????

Ease of use; easy to navigate; and intuitive

Not enough standardized reports with current period and year-to-date information.