When we started using Rungway and employees understood its value, it turned out to be a great tool for having better, easier, faster communication with everyone in the organization.

We are transitioning, and Rungway has become one of the best ways to cope with change and bring people together, especially with leaders: They are now more accessible to all employees, facilitating communication, transparency, and psychological safety.

Sometimes UX is not as intuitive as it should. We are so accustomed to social media that we want to use Rungway as if it were Facebook or Instagram, which of course is not, but navigation is sometimes a bit complicated.

The team are incredibly engaging and knowledgeable about how the data can help understand what's going on in your business, and why certain sectors might compare or differ. It's useful to benchmark how we we're doing but also internally to see where pockets of the business differ in understanding or culture. A wealth of information that they are incredibly good at pulling insight from with you as a client.

I most like the clear focus on data that's useful to understand how different demographics feel. Especially those demographics that feel more compelled to anonymise and potentially therefore, feel less psychological safety. This help build an understanding on where we need to work to improve.

I can't think of any right now to be honest.

The platform supports employee communications by giving insight into what topics are on employees minds and what concerns they have. This allows the team to tailor communications to support these needs and provide additional support to topics that need additional explanations.

It provides a safe environment for employees to ask questions and raise concerns. I also allows for timely discussions from all employees within the business.The moderation tool supports sensitive discussions to be held until the business specialist has the correct information/answer to share.

I wasn't part of the initial implementation team however I am now responsible for monitoring the discussions. It would be good if some generalist questions can be sent back to the user with an initial response/contact appose to going live on the wall. e.g asking for air con to be turned down.

Rungway has been great at enabling a broader section of employees to voice concerns directly or ask questions without fear of embarrassment or fear of being singled out. It's been great for that and well supported by Rungway. It does take time though. You can can get multiple queries / comments a week and providing considered responses does take up resource.

It's easy to use and it's well moderated and controlled. We can filter questions and comments and respond privately. It allows for flexible responses according to nature of the comment. It also means a wider range of employees have a direct voive and can ask questions or make points without fear of being singled out.

It would be good if questions could be more easily categorised. To be fair we probably can we we don't at present. Sometimes the ability to post anonymously means we get aggressive and personal emails, but we can respond privately to ask they re-phrase before it's posted publicly.

Overall experience has been massively positive

The ease of use and ability to use in real time, along with the ability to reach large numbers of people quickly. The anon feature gives those a voice who may not otherwise speak up or use such a tool, and it gives us a real "warts and all" view of what people are thinking. The data analytics are excellent and the support from the entire Rungway team is exceptional.

There isn't anything specific I would want to be done differently - the system gives us exactly what we need.