All ShopWorks Reviews
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Ozan Emrah
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great Software for Production
Amazing software without any better alternative.
PROSIt is easy to integrate with other softwares. Production management is amazing.
CONSOrder integration needs some improvement.
Simon
Retail, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
A Game Changer! Wish we had this years ago!
I have been absolutely delighted with Shopworks, the ease of use for myself and my team, the overall visibility it has provided and the multiple benefits realised by our business. The account manager support provided by [SENSITIVE CONTENT HIDDEN] has been excellent.
PROSThis has honestly been a game changer for the business. We were in the dark ages prior to shopworks, with paper everywhere. Scanning, emailing, copying, posting, phonecall's....you name it we had every time stealer going which simply made our staff scheduling and payroll process inefficient, cumbersome and super frustrating for all involved. The key element for my team is the improved visibility of all store shift patterns, allowing us to align with our footfall data and ultimately drive conversion and deliver payroll savings. We have achieved scheduling consistency across the retail estate. We identified (and amended) a number of strange legacy custom and practises which would have taken months to uncover with our paper based process. The dashboard is really easy to access, navigate with a great layout. Our finance and HR teams have also been far more productive. Finance saving perhaps 10 hours each week on a monday/tuesday and again at month end. HR colleagues experienced a dramatic reduction in store contacts following each pay run. Importantly our store colleagues love this....it provides them with ease of access to their current & future shifts, availability, time off requests and the most important one of all, it has dramatically improved the accuracy of their pay and holiday entitlement, both of which were a constant pain point prior to Shopworks implementation. Our Retail field team have also become far more efficient as a result.
CONSProject kick off and the early integration was initially a little "bumpy" however this was driven by a project/account manager who was out of his depth. This was quickly resolved by [SENSITIVE CONTENT HIDDEN] and the team. We then moved on to a smooth implementation and successful pilot and roll out.
Reason for choosing ShopWorks
The Shopworks team were straight forward, transparent, honest and approachable during the pitch process. The fit with our organisation felt good. They were super flexible. Timescales for implementation and costs were favourable. Reference's provided for validation were very positive.
Kaine
Gambling & Casinos, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Its good to have shopworks
Overall I can not complain, would recommend.
PROSQuick customer service response time very good.
CONSEmail format template could use some improvement.
tracy
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
good tracking
very good initially i like the fact how easy it is to use
PROSit tarcks all staff on when starting and finishing work
CONSthe fingerprint does not scan all the time some times i have to reprint repeatly
Ted
Entertainment, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
A Money Saver
Very positive. The core product works really well for our retail and service teams and management. They've listened if we've had a problem and resolved any issues we've had in good time. Bottom line is that it saved us money, continues to do that, so much more than pays for itself.
PROSIt allowed us to quickly and fairly seamlessly implement a system to manage hours, our biggest variable cost, much better. It saved us money throughout the business on hourly payroll but also helped us see more easily where we could allocate people/hours/money more coherently. And it was, is, great vfm compared with other much clunkier options many of us have used.
CONSThere was a little bit of customization but that was back in the day and even working with the time difference of UK to USA (we're in multiple states) it wasn't a problem.
Reason for choosing ShopWorks
People were more interested in dealing with a smaller account. But easier to use and customize, much much better vfm all round.
Kevin
Gambling & Casinos, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Shopworks - Flexible and Adaptable System
Excellent, great product, easy to adapt to our rules, procedures and pay structure, great support team
PROSInitial Setup - Shopworks was bought and introduced to my organisation, it was easy to add in our very complicated procedures and rates of pay. Training - End User training was rolled out over 250 venues easily Support - the support was excellent, always on the end of a phone, visits when required, always quick to respond
CONSNo real issues with the system, problems we encountered were dealt with as we hit them by a very supportive support team.
Reason for choosing ShopWorks
Adaptability to our systems, support team, price (not a cheap product but when all things were discussed was the best fit, at the most reasonable price for our organisation) sales team were very good
Reasons for switching to ShopWorks
Around 10 years ago
Jayne
Leisure, Travel & Tourism, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
ShopWorks portal for our Business needs
Ver good and Customer Service response time is very good
PROSAnnual leave information easy to manage, additional hours recorded, rotas work
CONSNot being able to add multiple leave requests for 1 day-ie cannot easily add annual leave and lieu time for 1 shift.
Jill
Leisure, Travel & Tourism, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
User Friendly
Shopworks has helped us to bring in line rotas with demand on staffing and helped us to see what and where we need to focus. This is a great product.
PROSShopworks is easy to navigate and user friendly.
CONSRestrictions - it cant do absolutely everything I want it to yet but it is getting there!
Reason for choosing ShopWorks
Ability to integrate with our other systems and the willingness to develop where necessary to give the product we want
Reasons for switching to ShopWorks
Needed to have integrated systems
Ann
Gambling & Casinos, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
job well done
I find shopworks a bonus to my job, as i can keep a track of all meetings with colleagues in their own portal
PROSease of use, Reports for keeping track of sickness, time off, Holidays. Training tools means you can set goals, reaching everyone at the same time.
CONSWould like to see the original not available back as we have quite a few part time and students who cannot work certain days and times.
Sara
Leisure, Travel & Tourism, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Introducing time and attendance
Shopworks really helped us to introduce this product into our business, it is simple and easy to use and administer.
CONSWe needed to work together to develop a solution for annual leave administration for those with multiple contracts, which we now have in place and it is great !
Latoya
Gambling & Casinos, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2023
Shopworks Review
Easy to use
PROSDuplication of Rotas and Time off options
CONSIndividual rota and work log confirmation, there should be an option for group confirmations
Ann
Leisure, Travel & Tourism, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2021
Leisure Company
Great support from our customer manager [SENSITIVE CONTENT HIDDEN].
PROSEasy to use. Good support. Ability to bespoke to a degree
CONSReporting can be difficult. Changes can knock other things out. User Admin can easily go wrong.
Siddu
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Good and fantastic
Userfree and very fast it is very usefull to me
CONSUsage and it's very helpfull to very one
Rashid
Leisure, Travel & Tourism, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Shopworks Is A Valuable Staff Management Tool
I found it relatively easy to use with a small amount of training. I am a new user, so I expect there is some functionality which I am yet to discover.
PROSIt's very intuitive. Easy to navigate and locate information. The reporting function is invaluable in terms of providing key data.
CONSSometimes simple tasks (adjusting pay) are not quite so easy to do. It would help to have guidance with Shopworks to assist in certain areas.
Emma
Retail, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Easy to complete
It's very easy to compile a weeks rota for staff as you can clearly see when and where staff are needed. It's also very helpful that all accepted holiday requests are automatically added to the rota.
CONSHaving to scroll on the time off planner to see future months instead of being able to choose the month required on a calendar.
Richard
Gambling & Casinos, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2023
ShopWorks
Shop works shows all rotas and holidays helps plan for future
PROSAll can view from shop team and areas can plan for future
CONSColours need better coordination and also pages need highlighting better
Zeke
Retail, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Great app for employees
Overall I would recommend and I thought it was an excellent app all issues were resolved with support easy to access
PROSIt made it very easy to clock in and out of work as it was a simple tap of my phone on a scanner. Took less than 5 seconds to clock in and out. Also kept track of hours I worked
CONSThe layout of the colleague schedule it was sometimes difficult to check when my colleagues were working
Ryan
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Shopworks review
Love the budget feature and the biometric time and attendance
CONSIt took a bit of time to get the pay rules set up, but once done it has been perfect