I've talked to our head of enablement and she's a big fan. It's not as powerful as a Seismic or ThoughSpot, but not sure if that's really an apple to apple comparison. If you need a better way to organize sales material, important internal employee info, (i.e. equity FAQs, or ERG information, etc.) than this is much more seamless and easily searchable way for your team. It will save them time vs. going down the rabbit hole in DRive, Dropbox or Box.

We use Guru from everything to HR, Finance and Sales. The "cards" are easy to set-up, they're time-stamped so you know they're up to date, and you can give a set of people admin access to make updates. For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced. I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for. One thing I also like is you can download the card content to PDF< this comes in handy when the content is customer facing, just 1-click and fire it out off in an email or copy the content and paste.

Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited. It's still much easier and simpler UI than just creating a bunch of folders in Drive. I personally like it much more than Concur as well.

Kudos to Guru Team for keeping the tool up to date and easy to use. 10/10 for sure!

It's very user friendly, easy to search related articles or information using keywords. We rarely encounter any lags or latency while using the system.

I think that would be allowing the user to customize or personalize the page. Like with google, where you can change the background images.

so far so good while am still learning how to maximize this platform

I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

My whole experience with Guru has been excellent. It greatly improved our team's knowledge management and collaboration operations. Guru's user-friendly design and powerful capabilities make it simple to generate, organize, and distribute information effectively.

What I love about Guru is its ease of use. It's not complicated to navigate and is easy to access which is important for someone who works in Support. I use Guru daily to check on our FAQs especially when I speak with my customers to make sure that I am giving the right information about the product they are inquiring about. It has also helped our whole team to store the SOPs that we can use as a reference when we need to restudy different processes.

I just hope there's an option to send a notification to your email if you fail to verify a document you created after X days.

Its been amazing and easy to use, been able to retain a lot of information because of the way guru has organised and put information in order, to easy spot out and use, top notch.

the ease to copying and pasting any information, sharing to other. the ease of access all you need with only typing the words and bring up all cards of information to select from. the ability to add items to favourite in other to spot out quickly

the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly.

Overall, I have a good experience about Guru

Easy to use, powerful keywords search function

Hope the font size of the interface can be adjusted larger

I like using Guru to get information that I don't have. I like using Guru to help me learn more information about other Departments.

It's not always easy find a certain card, especially if you don't save it in favorites.

I like how I can type in any key words when I am not sure exactly what to look for, and it gives me great responses that are very helpful and useful.

I haven't found anything that I do not like, as of yet.

Guru is the main source when it comes to processes and it's user friendly

There's nothing that I don't like about Guru

I use Guru daily as our knowledge base on work in Car Rental and my freelance work in the gaming industry.

What I like to most is the navigation in Guru where it is very convenient and it is entirely broad from categorization.

I have not found anything I dislike in Guru so far.

This is a great tool in providing knowledge, updates about the process we have at work. In addition, this helps us in efficiently help our customers and is easier to use.

This is a modernized tool that provides us knowledge and step by steps process and procedure for us to help customers efficiently and more easier.

So far, all its features were good and I don't see anything that I might dislike about the product.

Excellent and very much informative in terms of process.

It is a knowledge base wherein you will know the answer because the process is there.

Just the information that is regarding the banning of the guests

It's essential -- we cannot do our jobs efficiently or consistently without Guru.

Information health is critical, so the verification status of each card in Guru helps our team know how trustworthy each card is.

Folders can only go 3 deep (folder within a folder within a folder). This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to locate stuff)

Overall we are very happy with the platform and features. It has really helped us align and eliminate conflicting information.

It's easy to create, easy to upload and easy to organize information in a useful and productive way. The AI search is also really useful for getting answers quick, as is using AI to help you create net new content.

The recommended cards on the dashboard aren't particularly useful for me, but overall there's really nothing to dislike.

Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.

Knowledge alerts. These allowed us to share information with the rest of the organization through guru and kept them updated with products announcements and support questions.

Set up was a bit labor-intensive but once you put the effort in it pays off and you’re well on your way. The dashboard layout could use some experience changes but for the most part it is intuitive and easy to use.

I have using guro for 1 year and it it very convenient to be used from our work it help us not to forget and guide us for our process

They way we can easily search the cards we created to help us out from our process

sometimes notification is not noticeable

Guru has been such a benefit to our company, it's ability to connect and intergrate with other common work programs has made it much easier to implement. As someone who edits and creates resources within Guru there are a lot of wonderful features when building these cards to help share information in different and visually appealing ways. The Guru support teams are also always very responsive and open to feedback within their forum. Many features have been implemented just in the time we've been using it that have only served to improve the product.

It would be nice if the search function was more intuitive, right now you have to have a good idea of what you're looking for when searching, and if you don't type it in exactly you're unlikely to get a decent result. The implementation of "Answers" has helped this tremendously, but it would be nice to have in the search functionality.

What I like best about Guru is the fact that everything is accessible and user-friendly. You can create cards, you can share your knowledge and ideas with your community. I can see which has been verified as well for additional credibility.It was nice as well to see who creted each cards and when were they created. I love the fact that there is a "my library" so I can "favorite" cards that I usually use and as there were cases I forgot which card I opened, I can check it on the "recently viewed" It was a good tool indeed, an encyclopedia for each community.

I honestly can't find anything to dislike about Guru. It has been part of my everyday life at work and even on rest days when I just want to read some cards and it was very helpful. I feel like there are still so much to explore on the tool that I haven't had the chance to check yet.

I like using GURU overall.

It's great to have a platform that is central and everyone can see and use the same information. This help keep our processes uniform.

Sometimes get hard to find specific cards. Not sure if it's due to the tags that are being used for search.

In my role, I need to be able to know nearly everything in order to support both internal stakeholders and external customers. Before Guru, finding information was extremely time-consuming, and you never knew if what you found was actually up-to-date since our company is a constantly evolving start-up. Thanks to Guru, my team has been able to create a fast and reliable knowledge base, and others within the org are jumping in as well. Guru has revolutionized how we create and access knowledge, increasing our efficiency, accuracy, and collaboration by leaps and bounds.

Guru is easy to use and user-friendly.Guru makes finding information quick and easy.Guru's AI features keep getting better!Guru's Chrome and Slack integrations make it easy to access and create knowledge without leaving your workflow.

I wish the Starter plan had a little more functionality, like the ability to use Zapier and some limited analytics.The Chrome extension periodically has glitches.The higher tier plans are cost-prohibitive for a smaller company.

We use it to store our policies and procedures. Users can check here for updated info and remind themselves on a specific policy. If they need to they can star the card for future reference and leave comments to gain clarity.

Makes it easy for us to keep an information database for our staff to access on demand. It’s easy for admins to add edits and also allows users to comment and tag themselves in information that may need updating.

Nothing, it provides everything we would require in an info database and more. We switched from a different software for its ability to allow users to track and comment on cards

It really helps me quite my teammates quite educated on what's new in the company and this saves a LOT of of talking or explaining. I'm really glad Guru exists.

I really like the fact that every knowledge card can be easily organized into boards and the level of permission configuration is so high and reliable. I really dig its design and language too.

The last update make the whole page a bit slower and the side menu is a bit crammy. The search tool speed was never great either. And the most complicated of all is the card text editor – when it sticks to a certain format, forget it, you are never going to be able work around unless you delete it all. It's really a pain when you need to edit already existing cards. Oh, the Chrome extension is not really responsive and also quite slow. I ended up removing it and sticking with the site instead.

Guru Is One of Most Relevant Application which we use as we have stored all the updates and information related to process/Product, Which is very good and helps in every terms, This is provides excellent service to give customers prompt and proper information

This helps to grab knowledge and information related to product and process which is updated, This also makes the process ease in getting the information, Where this also notifies the daily tasks or updates which is uploaded. This helps to give the resolutions/responses to customers quickly

not much everything is very good, But need to add few more features, Personel chats, calls to make more hassle free

When dealing with a customer's query if I am unsure of a process, I have to check the relevant Guru card instead of looking for a subject matter expert or a supervisor, which saves a lot of time.

Guru is the go-to tool for any questions I have regarding the process. It comes in handy while dealing with customer queries and helps me provide accurate and relevant information to our members. Information on Guru is easy to access and the navigation is smooth and efficient.

The keyword search criteria can be improved.