All LABEL MATRIX Reviews
1-25 of 42 Reviews
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Jamie
Packaging and Containers, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
My Review
What I like most about Label Matrix is being able to have as many custom labels as needed. It keeps it consistent, so the customer gets what they ask for every time.
CONSThe only problem we have come across is running out of our license. I'm not aware if a notice is sent out ahead of time or not, but this will cause the system to be down for a day, sometimes longer.
Vendor Response
Thank you for taking the time to review! Our Marketing team sends out emails to end users when their license is set to expire (they usually send out a few, a couple months out from expiration). Our renewals team also sends out emails about licenses expiring. The email that is connected to the software license might not be active in your organization anymore, which could be why your team doesn't know of the expiration dates! Give us a call and we can help so this doesn't cause any system downtime for your organization. 414-837-4800
Replied April 2024
Bradyn
Retail, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2024
20 Years Experience
Love the software, hate that every year when i upgrade laptops it becomes such an issue to get the software moved over. I am currently running on a 10 year old version because customer service always wants me to pay 100's of dollars for some upgrade that will not enhance my use of the product.
PROSI love the ease of adding barcodes for marketing materials, printing labels and creating basic signage.
CONSI HATE that my software basically becomes useless when I upgrade my laptop.
Reason for choosing LABEL MATRIX
It was better at the time, however the other laptops in my company have made the switch.
Vendor Response
We apologize for the challenges you are experiencing! Please reach out to our Senior Technician Shawn, at customersupport@teklynx.com, he can help you overcome this issue/walk you through the process of deactivating the software license before upgrading which should be a smooth experience for our end users.
Replied April 2024
John
Computer Software, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2024
Teklynx was wrong
Nothing nothing nothing nothing 40 characters
CONSTeklynx first told our customer that it was a product that could be interfaced with and controlled like CodeSoft and BarTender. When having difficulties and questions during our software development, we were then told that No, you shouldn't be using LabelMatrix like that. At which point the customer and our company were already committed and had to proceed with lackluster support from Teklynx.
Vendor Response
We are sorry to hear you had this experience and we would like to make it right. Please reach out to our senior support technician, Shawn, at customersupport@teklynx.com, and we can address the concern and discuss more details so we can help you directly.
Replied April 2024
William
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
I like Label Matrix
I've been selling and using Label Matrix for 40 years. It has evolved into a wonderful label generation software package at a very manageable cost, affordable for every business. It has the high power features to get the job done for every business need.
PROSIt's easy to use, it's very functional, it has OBDC functionality so a database can be constructed and with a single label template information can be pulled from the database to print multiple different labels.
CONSIt doesn't have the ability to do curved characters
Vendor Response
Thank you for the review! We are happy to see its easy for your team to use. LABEL MATRIX actually does have the ability to create curved characters! It is under TextArt in the software. If you need more help finding it, please call customer support at 414-837-4800 and they would be happy to assist!
Replied April 2024
Jeremy
Consumer Goods, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Happy customer
So far my experience with Label Matrix has been pleasant. Designing labels is easy to do using the label design software, and transferring the draft into batch print jobs has been easy. Explaining to users how to navigate the software after initial setup was fairly simple and our end users were able to pick up the ins and outs rather quickly.
PROSI really enjoyed the technical support and customer service I have received from Label Matrix software and company. Their technicians were able to get us up and running in a high demand distribution warehouse.
CONSThere was a bit of a learning curve for our end users to figure out how to print correctly. The print screen could be simpler.
Vendor Response
Thank you for taking the time to review! If you ever need help utilizing other features of LABEL MATRIX our support team is here for you.
Replied April 2024
David
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Powerful Software, Easy to Use
I like it. I have used it for over 20 years now and would buy it again if needed.
PROSIt works very consistently. The barcode designer is powerful and easy to use. The database functions are straightforward and work well.
CONSSome barcode printers need different drivers to work properly. I think the issue is more the printer than Label Matrix though.
Vendor Response
Thank you for taking the time to review! It's great to see you are enjoying LABEL MATRIX. TEKLYNX has over 4,000 native printer drivers to choose from. Sometimes Windows drivers are what causes the issues. If you ever have questions, please reach out to our customer support team at 414-837-4800.
Replied April 2024
Darrell
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Darrell's Label Matrix Review
It works well for the labels we produce.
PROSI like the flexibility of designing after understanding the basics of the program.
CONSIt's not able to produce GS1 bar codes.
Vendor Response
Thank you for the review! LABEL MATRIX actually has the ability to produce GS1 barcodes! You can find more information in this article here: https://teklynx.microsoftcrmportals.com/knowledgebase/article/KA-02008/en-us Or please call into customer support at 414-837-4800 and they can help walk you through the process.
Replied April 2024
Dennis
Arts and Crafts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Long time user
I used the software years ago. We needed to purchase a new subscription to the software so it could work with newer Windows versions. We hesitated because of the price, but we needed a solution for printing barcodes and labels.
PROSThe many different functions and ease of use.
CONSPrice. We hesitated due to the price. We needed something so we went with a software that I had used in the past.
Vendor Response
Thank you for the review! LABEL MATRIX is our lowest cost software with many features.
Replied April 2024
Tim
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Johnan America, Inc.
Very positive, great customer support, ease of renewal.
PROSEase of use Ease of deployment Very versatile
CONSAs a company we don't stay up to date on new versions. That's not a knock against Label Matrix. It's the only con but it's on us.
Vendor Response
Thank you for the review! We are glad to hear everything is going well. We take pride in our great support team.
Replied April 2024
Karen
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2024
Use of Product
We utilize many of the features and it works good for our needs.
PROSonce set up it is easy to use and prints quickly
CONSsetting up each label can be time consuming
Vendor Response
Thanks for the review. If you ever need any assistance, please contact our customer support team at 414-837-4800, they are always here to help and make your labeling process smooth!
Replied April 2024
Alan
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
LABEL MATRIX is perfect for our automated labeling solution
Extremely pleased. Works as advertised and has saved us tons of time!
PROSThe use of templates and the ability to print labels from a command prompt, which allows a database to be used as a front-end and invoke label printing from a command-line, specifying template to use, destination printer and # of Labels for the print job.
CONSInitial setup required a support call to get the license key and permissions installed correctly. But they were very quick to respond and solution only took a few minutes.
Reasons for switching to LABEL MATRIX
Old product, no longer supported on modern Windows Operating Systems.
Vendor Response
Thank you for the great review! We are so happy to see you are enjoying LABEL MATRIX and its features.
Replied April 2024
Jenny
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2024
Great Product, can't add licenses
It works great and is simple. Not much else to say.
CONSI cannot add a single machine license to our count. I would have to buy it all over in a 5 pack license. We are working on switching to a different product so we are not paying for what we don't need.
Vendor Response
I am sorry to hear about the problem you are encountering. Are you looking to add another single user license? Or are you looking to add a printer? Please reach out to us at weblynx@teklynx.com and we can help solve your problem.
Replied April 2024
Edward
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2024
So Easy to Use - Worth the Money!
Very satisfied. I have been using label matrix for 30 plus years.
PROSEase of use, Simple to set up. It offers a lot of options for a low price
CONSYou are limited to the number of tabs (different label designs) that you have open at one time.
Vendor Response
Thank you for taking the time to review! It's great to see long time customers still using our products.
Replied April 2024
DEBORAH
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Matrix User
overall positive experience, use every day for product
PROSEasy to use quick print simple printing program
CONSwaste a lot of ink when you calibrate each label
Vendor Response
Thanks for the review. Contacting your printer manufacturer might help solve the waste of ink, or you can call our customer support team at 414-837-4800 and they could help alleviate or minimize that problem.
Replied April 2024
Anoop
Consumer Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Great for beginners
overall good, but can be improved to include formulas.
PROSit was easy to use and support was accessible.
CONScannot use formulas to determine what info to show.
Vendor Response
Hello. Thanks for reviewing LABEL MATRIX. The software does have formulas to utilize. You can find some information in this article here: https://teklynx.microsoftcrmportals.com/knowledgebase/article/KA-01889/en-us If you have other questions about the software, or how to use formulas, please call our customer support team at 414-837-4800 and they would be happy to answer any questions you may have.
Replied April 2024
Yori
Consumer Goods, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Makes life easier
Honestly, linking the database to generate a mass amount of labels was extremely easy and helped me save a ton of time.
CONSNothing negative but I do wish they had a more appealing format.
Vendor Response
Thank you for the taking time to review LABEL MATRIX. We are glad to see the software is working well for you. We are always working to improve our interface/format of the software!
Replied April 2024
Prajwal
Warehousing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Recommended
It is so easy to connect the database from excel, you will get your desired labels/barcodes in a minute.
CONSSometimes need to open the user manual to setup the database.
Vendor Response
Thanks for the review. Our database connections make labeling a lot easier and reduces errors! Happy to see your team utilizing that feature and liking it.
Replied April 2024
Denny
Verified reviewer
Printing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed April 2024
Label Matrix, take it or leave it
Support has been good and product works well. The process of upgrading is not to bad. The worst thing is the license it really is a pain, especially when used on a VM
PROSThe product works well and does what is advertised
CONSoutdated application requiring a logged in account to run an app on a server for license, not a service
Vendor Response
Thank you for the honest review. Our software is licensed by users, which is why there is a login, and for security reasons for our end users. What type of license does your organization have? Our VM licenses are meant to be run in a virtual environment, not on a server. Please call our customer support team and they can help assist you. 414-837-4800
Replied April 2024
Rick
Apparel & Fashion, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Label Matrix
We have been using it for years, and when time allows, I look forward to exploring other uses for our organization.
PROSThe software makes all of our labeling tasks easy, and quick to edit if need be.
CONSI know you are looking for some constructive criticism here, but there is very little to not like!
Vendor Response
Thanks for the review. This is great to see! We do have two other label design products that can meet more needs if your business is growing, and we have enterprise solutions to help with automation, traceability, and centralization.
Replied April 2024
Ivan
Textiles, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Label Matrix is a user-friendly software.
Label Matrix has helped us immensely during the last 12 years to create labels and has never failed in any way.
PROSThe quick label design saves lots of time and complications.
CONSI have not complains about the way I need it and use it.
Vendor Response
Thanks for the great review. Happy to see it's working well for your business!
Replied April 2024
Tom
Aviation & Aerospace, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Label Matrix is great but newer products that do better job now
We used Nice Label before Label Matrix, Label Matrix is easier to use and design
PROSLabel designer flexability and muti-label printing
CONSLimited database access and network installation
Reasons for switching to LABEL MATRIX
Outdated and no longer supported
Vendor Response
Thanks for taking the time to review LABEL MATRIX. If you are ever looking for a more complex product, we have LABELVIEW and CODESOFT label design solutions as well. If you are interested you can learn more here. https://www.teklynx.com/en/products/label-design-solutions
Replied October 2023
Randy
Mechanical or Industrial Engineering, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Label Matrix 2022 review
Overall a positive experience. Brought older labels into the system and saved them as the newer version.
PROSEase of setup. Being able to access labels stored in earlier version
CONSLicense manager fails occasionally. Would like to get this resolved.
Vendor Response
Thank you for the review. If you are encountering issues with License Manager, please call our customer support team at 414-837-4800 to get this resolved.
Replied April 2024
Nan
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Label Matrix
Fairly easy yo use the label matrix version.
CONSIt is sometimes hard to create new labels
Vendor Response
Thank you for the review. If you ever have questions on how to create new labels, call our customer support team at 414-837-4800, they are always happy to help.
Replied April 2024
Barb
Consumer Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Love the Label Matrix 2015
Love it and it is used daily here. Life was not easy when it was down for a week Glad it is back up running.
PROSVery user friendly and has many styles to choose from in regards to Fonts,. Size, Style.
CONSSometimes if you hit the wrong button you only receive half of the amount you want. Must be dilegant in entering the amount of numbers you want to add to the quantity to print or you may end up with many more than needed.
Vendor Response
Thank you for taking the time to review! We are pleased to see our customers enjoying our products.
Replied April 2024
Jac
Paper & Forest Products, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2024
Good value for the use
the printer and the program are low maintenance
CONSvery little customer support. but as it's low maintenance, I rarely have to deal with customer support
Vendor Response
Thanks for the review. We take pride in our customer support, and have an award-winning customer support team here at TEKLYNX. They answer phone calls live and in under 30 seconds. If you ever need direct support, just give them a call at 414-837-4800.
Replied April 2024