All LABEL MATRIX Reviews

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Jamie

Packaging and Containers, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2024

My Review

PROS

What I like most about Label Matrix is being able to have as many custom labels as needed. It keeps it consistent, so the customer gets what they ask for every time.

CONS

The only problem we have come across is running out of our license. I'm not aware if a notice is sent out ahead of time or not, but this will cause the system to be down for a day, sometimes longer.

Vendor Response

Thank you for taking the time to review! Our Marketing team sends out emails to end users when their license is set to expire (they usually send out a few, a couple months out from expiration). Our renewals team also sends out emails about licenses expiring. The email that is connected to the software license might not be active in your organization anymore, which could be why your team doesn't know of the expiration dates! Give us a call and we can help so this doesn't cause any system downtime for your organization. 414-837-4800

Replied April 2024

Bradyn

Retail, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2024

20 Years Experience

Love the software, hate that every year when i upgrade laptops it becomes such an issue to get the software moved over. I am currently running on a 10 year old version because customer service always wants me to pay 100's of dollars for some upgrade that will not enhance my use of the product.

PROS

I love the ease of adding barcodes for marketing materials, printing labels and creating basic signage.

CONS

I HATE that my software basically becomes useless when I upgrade my laptop.

Reason for choosing LABEL MATRIX

It was better at the time, however the other laptops in my company have made the switch.

Vendor Response

We apologize for the challenges you are experiencing! Please reach out to our Senior Technician Shawn, at customersupport@teklynx.com, he can help you overcome this issue/walk you through the process of deactivating the software license before upgrading which should be a smooth experience for our end users.

Replied April 2024

John

Computer Software, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2024

Teklynx was wrong

PROS

Nothing nothing nothing nothing 40 characters

CONS

Teklynx first told our customer that it was a product that could be interfaced with and controlled like CodeSoft and BarTender. When having difficulties and questions during our software development, we were then told that No, you shouldn't be using LabelMatrix like that. At which point the customer and our company were already committed and had to proceed with lackluster support from Teklynx.

Vendor Response

We are sorry to hear you had this experience and we would like to make it right. Please reach out to our senior support technician, Shawn, at customersupport@teklynx.com, and we can address the concern and discuss more details so we can help you directly.

Replied April 2024

William

Wholesale, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

I like Label Matrix

I've been selling and using Label Matrix for 40 years. It has evolved into a wonderful label generation software package at a very manageable cost, affordable for every business. It has the high power features to get the job done for every business need.

PROS

It's easy to use, it's very functional, it has OBDC functionality so a database can be constructed and with a single label template information can be pulled from the database to print multiple different labels.

CONS

It doesn't have the ability to do curved characters

Vendor Response

Thank you for the review! We are happy to see its easy for your team to use. LABEL MATRIX actually does have the ability to create curved characters! It is under TextArt in the software. If you need more help finding it, please call customer support at 414-837-4800 and they would be happy to assist!

Replied April 2024

Jeremy

Consumer Goods, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Happy customer

So far my experience with Label Matrix has been pleasant. Designing labels is easy to do using the label design software, and transferring the draft into batch print jobs has been easy. Explaining to users how to navigate the software after initial setup was fairly simple and our end users were able to pick up the ins and outs rather quickly.

PROS

I really enjoyed the technical support and customer service I have received from Label Matrix software and company. Their technicians were able to get us up and running in a high demand distribution warehouse.

CONS

There was a bit of a learning curve for our end users to figure out how to print correctly. The print screen could be simpler.

Vendor Response

Thank you for taking the time to review! If you ever need help utilizing other features of LABEL MATRIX our support team is here for you.

Replied April 2024

David

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Powerful Software, Easy to Use

I like it. I have used it for over 20 years now and would buy it again if needed.

PROS

It works very consistently. The barcode designer is powerful and easy to use. The database functions are straightforward and work well.

CONS

Some barcode printers need different drivers to work properly. I think the issue is more the printer than Label Matrix though.

Vendor Response

Thank you for taking the time to review! It's great to see you are enjoying LABEL MATRIX. TEKLYNX has over 4,000 native printer drivers to choose from. Sometimes Windows drivers are what causes the issues. If you ever have questions, please reach out to our customer support team at 414-837-4800.

Replied April 2024

Darrell

Medical Devices, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2024

Darrell's Label Matrix Review

It works well for the labels we produce.

PROS

I like the flexibility of designing after understanding the basics of the program.

CONS

It's not able to produce GS1 bar codes.

Vendor Response

Thank you for the review! LABEL MATRIX actually has the ability to produce GS1 barcodes! You can find more information in this article here: https://teklynx.microsoftcrmportals.com/knowledgebase/article/KA-02008/en-us Or please call into customer support at 414-837-4800 and they can help walk you through the process.

Replied April 2024

Dennis

Arts and Crafts, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2024

Long time user

I used the software years ago. We needed to purchase a new subscription to the software so it could work with newer Windows versions. We hesitated because of the price, but we needed a solution for printing barcodes and labels.

PROS

The many different functions and ease of use.

CONS

Price. We hesitated due to the price. We needed something so we went with a software that I had used in the past.

Vendor Response

Thank you for the review! LABEL MATRIX is our lowest cost software with many features.

Replied April 2024

Tim

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Johnan America, Inc.

Very positive, great customer support, ease of renewal.

PROS

Ease of use Ease of deployment Very versatile

CONS

As a company we don't stay up to date on new versions. That's not a knock against Label Matrix. It's the only con but it's on us.

Vendor Response

Thank you for the review! We are glad to hear everything is going well. We take pride in our great support team.

Replied April 2024

Karen

Consumer Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed April 2024

Use of Product

We utilize many of the features and it works good for our needs.

PROS

once set up it is easy to use and prints quickly

CONS

setting up each label can be time consuming

Vendor Response

Thanks for the review. If you ever need any assistance, please contact our customer support team at 414-837-4800, they are always here to help and make your labeling process smooth!

Replied April 2024

Alan

Wholesale, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

LABEL MATRIX is perfect for our automated labeling solution

Extremely pleased. Works as advertised and has saved us tons of time!

PROS

The use of templates and the ability to print labels from a command prompt, which allows a database to be used as a front-end and invoke label printing from a command-line, specifying template to use, destination printer and # of Labels for the print job.

CONS

Initial setup required a support call to get the license key and permissions installed correctly. But they were very quick to respond and solution only took a few minutes.

Reasons for switching to LABEL MATRIX

Old product, no longer supported on modern Windows Operating Systems.

Vendor Response

Thank you for the great review! We are so happy to see you are enjoying LABEL MATRIX and its features.

Replied April 2024

Jenny

Pharmaceuticals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed April 2024

Great Product, can't add licenses

PROS

It works great and is simple. Not much else to say.

CONS

I cannot add a single machine license to our count. I would have to buy it all over in a 5 pack license. We are working on switching to a different product so we are not paying for what we don't need.

Vendor Response

I am sorry to hear about the problem you are encountering. Are you looking to add another single user license? Or are you looking to add a printer? Please reach out to us at weblynx@teklynx.com and we can help solve your problem.

Replied April 2024

Edward

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2024

So Easy to Use - Worth the Money!

Very satisfied. I have been using label matrix for 30 plus years.

PROS

Ease of use, Simple to set up. It offers a lot of options for a low price

CONS

You are limited to the number of tabs (different label designs) that you have open at one time.

Vendor Response

Thank you for taking the time to review! It's great to see long time customers still using our products.

Replied April 2024

DEBORAH

Consumer Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Matrix User

overall positive experience, use every day for product

PROS

Easy to use quick print simple printing program

CONS

waste a lot of ink when you calibrate each label

Vendor Response

Thanks for the review. Contacting your printer manufacturer might help solve the waste of ink, or you can call our customer support team at 414-837-4800 and they could help alleviate or minimize that problem.

Replied April 2024

Anoop

Consumer Goods, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2024

Great for beginners

overall good, but can be improved to include formulas.

PROS

it was easy to use and support was accessible.

CONS

cannot use formulas to determine what info to show.

Vendor Response

Hello. Thanks for reviewing LABEL MATRIX. The software does have formulas to utilize. You can find some information in this article here: https://teklynx.microsoftcrmportals.com/knowledgebase/article/KA-01889/en-us If you have other questions about the software, or how to use formulas, please call our customer support team at 414-837-4800 and they would be happy to answer any questions you may have.

Replied April 2024

Yori

Consumer Goods, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Makes life easier

PROS

Honestly, linking the database to generate a mass amount of labels was extremely easy and helped me save a ton of time.

CONS

Nothing negative but I do wish they had a more appealing format.

Vendor Response

Thank you for the taking time to review LABEL MATRIX. We are glad to see the software is working well for you. We are always working to improve our interface/format of the software!

Replied April 2024

Prajwal

Warehousing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Recommended

PROS

It is so easy to connect the database from excel, you will get your desired labels/barcodes in a minute.

CONS

Sometimes need to open the user manual to setup the database.

Vendor Response

Thanks for the review. Our database connections make labeling a lot easier and reduces errors! Happy to see your team utilizing that feature and liking it.

Replied April 2024

Denny

Verified reviewer

Printing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed April 2024

Label Matrix, take it or leave it

Support has been good and product works well. The process of upgrading is not to bad. The worst thing is the license it really is a pain, especially when used on a VM

PROS

The product works well and does what is advertised

CONS

outdated application requiring a logged in account to run an app on a server for license, not a service

Vendor Response

Thank you for the honest review. Our software is licensed by users, which is why there is a login, and for security reasons for our end users. What type of license does your organization have? Our VM licenses are meant to be run in a virtual environment, not on a server. Please call our customer support team and they can help assist you. 414-837-4800

Replied April 2024

Rick

Apparel & Fashion, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Label Matrix

We have been using it for years, and when time allows, I look forward to exploring other uses for our organization.

PROS

The software makes all of our labeling tasks easy, and quick to edit if need be.

CONS

I know you are looking for some constructive criticism here, but there is very little to not like!

Vendor Response

Thanks for the review. This is great to see! We do have two other label design products that can meet more needs if your business is growing, and we have enterprise solutions to help with automation, traceability, and centralization.

Replied April 2024

Ivan

Textiles, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Label Matrix is a user-friendly software.

Label Matrix has helped us immensely during the last 12 years to create labels and has never failed in any way.

PROS

The quick label design saves lots of time and complications.

CONS

I have not complains about the way I need it and use it.

Vendor Response

Thanks for the great review. Happy to see it's working well for your business!

Replied April 2024

Tom

Aviation & Aerospace, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Label Matrix is great but newer products that do better job now

We used Nice Label before Label Matrix, Label Matrix is easier to use and design

PROS

Label designer flexability and muti-label printing

CONS

Limited database access and network installation

Reasons for switching to LABEL MATRIX

Outdated and no longer supported

Vendor Response

Thanks for taking the time to review LABEL MATRIX. If you are ever looking for a more complex product, we have LABELVIEW and CODESOFT label design solutions as well. If you are interested you can learn more here. https://www.teklynx.com/en/products/label-design-solutions

Replied October 2023

Randy

Mechanical or Industrial Engineering, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Label Matrix 2022 review

Overall a positive experience. Brought older labels into the system and saved them as the newer version.

PROS

Ease of setup. Being able to access labels stored in earlier version

CONS

License manager fails occasionally. Would like to get this resolved.

Vendor Response

Thank you for the review. If you are encountering issues with License Manager, please call our customer support team at 414-837-4800 to get this resolved.

Replied April 2024

Nan

Logistics and Supply Chain, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Label Matrix

PROS

Fairly easy yo use the label matrix version.

CONS

It is sometimes hard to create new labels

Vendor Response

Thank you for the review. If you ever have questions on how to create new labels, call our customer support team at 414-837-4800, they are always happy to help.

Replied April 2024

Barb

Consumer Goods, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Love the Label Matrix 2015

Love it and it is used daily here. Life was not easy when it was down for a week Glad it is back up running.

PROS

Very user friendly and has many styles to choose from in regards to Fonts,. Size, Style.

CONS

Sometimes if you hit the wrong button you only receive half of the amount you want. Must be dilegant in entering the amount of numbers you want to add to the quantity to print or you may end up with many more than needed.

Vendor Response

Thank you for taking the time to review! We are pleased to see our customers enjoying our products.

Replied April 2024

Jac

Paper & Forest Products, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed April 2024

Good value for the use

PROS

the printer and the program are low maintenance

CONS

very little customer support. but as it's low maintenance, I rarely have to deal with customer support

Vendor Response

Thanks for the review. We take pride in our customer support, and have an award-winning customer support team here at TEKLYNX. They answer phone calls live and in under 30 seconds. If you ever need direct support, just give them a call at 414-837-4800.

Replied April 2024

Showing 1 - 25 of 42 Reviews