All Instatus Reviews
1-25 of 27 Reviews
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Jay
Verified reviewer
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
The best platform for incident reports. Period.
Excellent! Didn't realize the need for allowing people to subscribe for updates but the fact that's there and it supports unlimited subscribers is huge.
PROSInstatus is cost effective, looks great, and is fast to set up. When other status software is $100/mo+, Instatus makes it affordable to keep your users updated. And the team is super responsive and receptive to feedback. Can't ask for more honestly.
CONSIf there was a way for Instatus to run the website/app pings to see if your site is down instead of having to integrate with something for automatic updates that would be awesome. Would love to get rid of my Freshping account and just use Instatus.
Reason for choosing Instatus
It was much cheaper and it was the best looking. I'm a small business so pricing that's friendly for small businesses is huge!
Vendor Response
Hi Jay, thank you so much for your review! So happy that you like it :D I'm planning on going into monitoring, but that's a secret of course :D
Replied June 2021
Cole
Computer Software, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Beautiful and efficient status pages
We have absolutely loved Instatus from the day we implemented it. It is fast, has a great user interface and experience, and is fairly cheap.
PROSInstatus as a product is absolutely wonderful. They have exceptional UI, they are extremely cheap, and they have great customer support.
CONSSome features that are available on more popular provider's free plans are unavailable on Instatus'. While I get that they need to make money, it is a small bit of an inconvenience.
Reason for choosing Instatus
It is cheaper, and has a way better user interface.
Vendor Response
Hi Cole, Thank you so much for the review!
Replied July 2023
Paul
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
Clean UI, fair pricing, but communication has been very slow so far
So far it's been poor; Apart from the poor support, the system has been a little unintuitive (finding where to add users, how to view your subscription).
PROSUI looks good, and the price is fair for a basic service like this.
CONSThe support has been below expectations. We subscribed to the pro account. When we looked at our subscription, it was not in USD. We asked if it could be changed to USD and we were told to cancel and then given a URL to resubscribe to make the subscription be in USD. However, this doesn't work. When we sign up, it shows a success page, but all the other pages still appear like we haven't signed up. We've been asking for help for over 24 hours now, with no response. It's a business day, so it's a bit concerning. Even if they replied by saying that it's an issue, and we are working on it, that would be much better than what we have now. We are wondering if this is a product we should use or not.
Reasons for switching to Instatus
We wanted something that could notify users.
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Instatus is amazing f
Instatus is amazing free webhooks it make it eazy for it to go on my discord and my clients Love it
CONSI have no Cons it the best i love it thanks
Johnny
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Software, Friendly Founder
I like everything that Instatus offers. They offer what the standard statuspage would, but at a cheaper price. I run a nonprofit, so we use our statuspage to inform our users about any technical issues. You can create incidents, link them up with third-party monitoring services, subscription services (even includes Discord notifications which are popular nowadays). It also has excellent, easy-to-follow documentation provided. I got everything set up in less than 20 minutes, connecting a custom domain was even easier!
CONSEveryone is good, but I suggested a feature to the founder in the Instatus Slack for there to be a way to have incidents automatically create using your own custom template when your third-party monitoring system detects an outage. Other than that, everything looks good and works well!
Reason for choosing Instatus
The pricing and the friendliness of the founder.
Vendor Response
Hey Johnny, thank you so much for your review! :D
Replied July 2021
Austin
Internet, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Simple and painless status page service
The Instatus user interface is phenomenal and makes for a really great experience throughout the platform. Instatus integrates beautifully with uptime monitoring services like Uptime Robot so any outages or downtime that occur are instantly reported to your customer-facing page. Unlike alternatives, Instatus isn't flooded with extra features you will never end up using and the service has a really great API and documentation to automate status reporting in your own product. Really great service from an amazing maker.
PROSFast and easy setup process - Plenty of integrations - Support for custom HTML, CSS, JS - Feature rich - Lots of customization options - Flexible API
CONSNothing I can really say bad about this service. Any time I ran into an issue, the team was able to fix the problem right away.
Reasons for switching to Instatus
StatusPage was too expensive and Instatus offers the same, if not a better feature-set for a more affordable price.
Vendor Response
Thank you so much, Austin, for your review :D
Replied June 2021
Matt
Telecommunications, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Page review
It's very great alternative to status page, because not only that it's cheaper but also more customizable.
PROS- Fast and instant changes - Very customizable (CSS, JS, HTML, Alert options, Components options, everything practically) - Very intuitive
CONSI didn't dislike anything really, everything was perfect even if something broke product team fixed it right away.
Reasons for switching to Instatus
StatusPage was too expensive even on custom plan
Vendor Response
Thank you Matt for your review! I'm so happy that you like Instatus :D
Replied June 2021
Matthew
Computer Software, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Smashes the competition
Fantastic, has done everything I needed it to well and the developer is really responsive when there is a problem - which i should state has always been user error.
PROSHas all the features I need for a much smaller cost than the alternatives.
CONSI would like the ability to manage my own account a bit more, being able to reset my password etc.
Reason for choosing Instatus
It had an attractive, modern look and was so much cheaper.
Vendor Response
Hi Matthew, thank you so much for your review :D So happy that you like Instatus I'm sorry that reset passwords used to be a problem! Now when you enter a wrong password, you get the option to get a magic link instead, so you can easily login and change your password :D
Replied June 2021
James
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great, feature-rich service for a great price
Overall great service and really happy with the product.
PROSEasy to use, clean, easily understandable, and highly extensible.
CONSSoftware is still fairly young, so some minor issues are to be expected. Support response is excellent though.
Reason for choosing Instatus
Overall was the most extensible, with the most intuitive interface for both admins and users, best overall value, and best support for the price.
Vendor Response
Hey James! Thank you for your review :D I'll work on ironing out all the minor issues, so that it becomes a flawless :D
Replied June 2021
Tyler
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Amazing Service
Amazing Service providing users with a status page without all the added limitations and expensive pricing.
PROSEasy to use & Friendly supportive staff.
CONSNothing to say here, everything is amazing
Reasons for switching to Instatus
InStatus provides all the same features for 75% of the price and also offers a huge variety of the other services paid features for free.
Vendor Response
Thank you Tyler for your review! I'm so happy that you like it :D
Replied June 2021
Leopold
Verified reviewer
Design, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
InStatus can keep up with the big guys - and more!
I have to say that I'm rarely this excited about a tool. But with InStatus, everything is just right: lots of features and customization options, a free plan and a more affordable Pro package, and great customer support. I had a request and gave feedback and the [SENSITIVE CONTENT HIDDEN] personally replied within 24 hours and was super open to my suggestions. I am excited to see where the journey will go in the future and can't wait.
PROSInStatus does everything right and is well on its way to compete with the big players like Uptime Robot or Statuspage.com. Not only the status pages look super clean and can be customized in design, layout and functions as desired. The dashboard is also clean and intuitive and offers a really large selection of different settings. In addition, the status pages are available in many languages, even in German, and the translation is very good. In addition, you can integrate existing services, because monitoring is not currently offered by InStatus out of the box. I also like to use the web widget, so that it is directly visible on my website whether there are currently restrictions and with a click on it you get to the detailed status page. Another plus: notifications (for users who have subscribed to them) can be sent via your own email address. A separate domain for the entire status page is available in the Pro package.
CONSI would like to see monitoring taken over by InStatus, but think this is already in the works. It would also be great if the web widget could be customized a bit more, for example the background color. An app for Intercom is also a must-have and I think it won't be long before this will be available as well.
Reasons for switching to Instatus
Much more features already available in the free feature, more intuitive dashboard and nice support!
Vendor Response
Thank you so much for your review Leopold :D You're the 1st and most detailed one so far, so thank you so much!
Replied June 2021
Jacob
Computer Software, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy setup, does exactly what we need
Instatus was incredibly easy to set up and get implemented with our other support tools. It took me less than an hour to set everything up, customize it, and pop it into our Intercom messenger. I'm super impressed with the customizability of everything and am confident we'll be able to configure whatever we need as we grow. The free plan is perfect for what we need right now, and when we need to upgrade, the price is so much more reasonable than competitors. It only took me 20 minutes of looking through status page products to know Instatus was the no-brainer choice. Well done!
CONSIf I had to pick something, I'd say I don't like that email notifications can't be configured to look like they're coming from our domain. This is only possible if you use one of the email providers they integrate with, which we don't. Would be nice if we could just configure our DNS records to authorize them to send emails using our domain like how Intercom does it. But this is not a big deal at all.
Vendor Response
Hey Jacob, Thank you for your review! Sure, we'll work on native custom emails! :D
Replied November 2023
Joshua
Computer Software, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2021
Easy way to setup a status page
A really positive experience so far with Instatus and I'm considering getting the paid plan to be able to connect my own domain name.
PROSI've been using Instatus for a few months for my status page after switching from Statuspage. It's super quick to setup with an easy to use UI to manage/create your status page. There's a wide range of customization options like custom HTML and CSS to allow you to customize your status page to fit your branding. The free plan is very generous compared to other tools with unlimited subscribers and a free API.
CONSIt'd be great to have a Zapier/IFTTT integration to allow Instatus to be connected to a wider range of services for status alert notifications.
Reasons for switching to Instatus
Customization limitations
Vendor Response
Hi Joshua, thank you so much for your review :D I'll take a look into what can I do to support Zapier/IFTTT integrations :D
Replied June 2021
Maxim
Computer & Network Security, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best Status Page Of 2021!
I loved the speed of it, as I came from StatusPage I needed something fast and I like you can add HTML and CSS on the free plan!
CONSWell they needed to add the auto change the status when there is maintenance after that everything else works great! Maybe also add a shorter domain for the free status page?
Reasons for switching to Instatus
Speed
Vendor Response
Hi Maxim, thank you so much for your review! Will work on making maintenance better very soon! :D
Replied June 2021
Rihan
Computer Games, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Instatus makes you rethink status pages
The simplicity and design of Instatus is outstanding. Instatus provides relief at a stressful time such as an outage by making it really easy to communicate with customers.
CONSThere were some minor UX issues in the dashboard which were promptly sorted after provide feedback.
Reasons for switching to Instatus
The design, simplicity, features and price
Vendor Response
Hi Rihan, thank you so much for your review :D
Replied June 2021
Vlastimil
Consumer Electronics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Best status page!
Very easy to edit It is free to use Can integrate with UptimeRobot, FreshPing etc.
CONSCustom domains are paid This is like only con i have.
Reasons for switching to Instatus
Because BetterUptime's notifications were confusing for our clients, and also it was really p2u (pay to use)
Vendor Response
Hi Vlastimil, thank you so much for your review :D
Replied July 2021
Damian
Computer Software, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Instatus review
For the past 2-3 years of using Instatus, I've loved the updates. Such as the move from listed components to really customizable ones.
PROSI like that this is a feature-rich alternative to Statuspage.io, and the customizability of it (custom CSS, domains, etc.)
CONSNot anything that I least like about Instatus, Ali is a really good person and I enjoy using the product!
Reasons for switching to Instatus
Nonprofit offering!
Vendor Response
Hey Damian, Thank you for your review! :D
Replied July 2023
Malek
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
The right tool
Handle incident perfectly, Good notification system, Easy integration,
CONSNo start-ups or pay-what-you-use model plans,
Vendor Response
Thank you so much for your review! What do you think would be a good plan / price that we could add?
Replied May 2022
Matthew
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Great Product
Instatus is very easy to use and a great product.
CONSI love everything about instatus at this time.
Vendor Response
Hey Matthew, Thank you for your review! :D
Replied July 2023
Surya
Verified reviewer
Information Technology and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Best Website Status Page Maker!
In general, the free plan includes a variety of features and customization choices. The support team is outstanding and replies promptly.
PROSInstatus makes it simple to create a status page for your website. On the free account, we can additionally include HTML and CSS which is a great feature for customization.
CONSWell, it must include an auto-detect website status feature, and it would be excellent if it provides a shorter domain for the free status page.
Vendor Response
Hi Surya, thank you for the review! Sure we'll move into monitoring soon! :D
Replied May 2022
Andrew
Computer & Network Security, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2021
The Best Platform for Statuspages
Instatus is incredibly easy to use and setup, while also having the ability to take a deep dive into customization. Even though we don't use their paid tier, the pricing is competitive with other status pages that I've used. The endless integrations are wonderful, and the status page is blazing fast.
CONSThe ability to drag-and-drop components would be wonderful (even though I'm pretty sure that's already being worked on). Other than that, we haven't run into any issues, and Instatus has been wonderful!
Reasons for switching to Instatus
Atlassian's pricing is horrendous, with many features being locked behind a steep paywall. Instatus offers (most of) the features we were looking for in their free tier, which made it a no-brainer to switch.
Vendor Response
Hi Andrew! Thank you so much for your review :D I just released drag & drop
Replied July 2021
Fayaz Ahmed
Computer Software, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
The best status page, incident reporting tool I've seen so far
Their UI is extremely snappy, the pages I believe are static making them super snappy and fast to load. The single pricing 20 dollars makes it a steal tbh.
CONSNone as of now. If in futute I feel there's anything missing. I can definitely update this.
Arun
Verified reviewer
Computer Software, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Simple, cost effective product
Easy of use and straight forward pricing. Unlike other vendor who have crazy pricing
CONSNothing much, more customisation on graphs needed like zoom and pan for 24 hrs
Vendor Response
Hi Arun, Thank you so much for the review! I 100% agree we need to improve metrics, yeah! We'll focus on it very soon!
Replied May 2022
Maicol
Verified reviewer
Computer Software, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Simple and powerful
Best status page I've tried so far, I can automate with montiors and do all the things with the web UI. The author also is often available to help, add features and answer questions via Slack
PROSSemplicity, free licenses for open source projects
CONSMissing official API packages for other programming languages (like PHP)
Reasons for switching to Instatus
Because Statusfy didn't have a UI where you can add incidents and manage your status page. Also you cannot add integrations like Instatus do with monitors. Statusfy also didn't get updates in the last year
Vendor Response
Thank you for your review, Maicol! Hopefully I'll be able to hire more people and release API clients for different languages :D
Replied June 2021
Eric
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2021
Good Simple Effective
Incident Reporting Component customization Look and Feel
CONSCommunications management could be better. add more sophisticated outlets for emailing subscribers.
Vendor Response
Thank you so much for your review, Eric! Would you please let me know the kind of emailing methods you'd like adding? Thank you!
Replied June 2021