Can share and re-use test content. Can create instances of a test that allow for snapshots relevant to the time of execution.

Limited features for defect management. Too many formatting possibilities for text inputs.

Ease of use, easy to understand. Manages whole STLC together.

Agree with other reviews that Adam is incredibly helpful, and he responded brilliantly to our enquiries. Great tool for the price.

The customers support is very good. The cost is very low alongside other products and very good benefits.

Roadmap is clearly communicated. Lots of customization options for reports if you know how to do it.

The tool is so rich, I wonder why not everybody is using it for measuring the quality of their developments.

OK - but misses functionality in integration interface.

Very rich functionality, close to HP Quality Center, in some areas even better. Excellent customer support, bug fixes and enhancements available, features requested by customers are implemented.

SpiraTest provides many solutions to integrate with other tools (e.g. Jira) so it's easy to integrate with our current workflow.

My only compaint is the lack of integration with Axosoft Ontime. Although it is my understanding that is coming very soon.

Hard sales pushing without regards towards user experience on trial signup.

If you have a very rigid development process it might be a product for you but if you are into more agile processes and/or get annoyed by bad UX this is not a product for you.

Inflectra products continue to impress us with their capabilities and value. Their technical service is top notch-  always responsive and spot-on in resolving any issues.

But we were a little bit disappointed that the last update just brought some changes regarding design. The buggy functionalities influencing the usability were not fixed (e.g. displaying the list).

Cannot be removed from emails, which is illegal. This is a form of harassment which is unwelcome in the current technology climate.

The product is very good and and a lot more worth for the price it comes for.

It would be good to see a few more features and clean up the UI to be able to have a better feeling of the projects you are currently working on.

We have had significant improvement in our testing process. We are very satisfied with the tool from both a processing perspective and the ease of use for the testers.

Reports and workflows restricted to individual projects which gets really frustrating unless all work is done in a single project.

We are happy to have a tool which provides the possibility to manage Requirements, Test Cases and Test Sets. Also the feature to test automatically is great.

It is annoying to search for a new Requirement at the end of the list and moving it up into the corresponding folder.

The support team has been excellent. I really appreciate their prompt, courteous responses.

Cloud and in house hosting options available. Customer support is quick and effective.

Has all of the features needed to deliver professional help desk support services. Well integrated to the tracker customer self service web portal.

Stuck in the middle of being a manageable small company and having the resources of the big company.

I love the visibility of my team having the ability to see and work out of one queue. The ability to have access to multiple queues is also a feature I love.

The web portal is great and easy to use. I really like to email setup as well to let me know what's going on and reminding me when a work order is due or to follow up.

Well suited for help desks  and onsite technical servicing. Product keeps track of active & closed tickets, keeps a knowledge base and allows you to set flexible service and billing plans for clients.

The customer service is great, always responsive. It would be helpful if the product included integration with other helpdesk products.

We are in the early stages of implementation and have been very impressed by the quality of the software and the set-up training.

PhaseWare is easy to build and easy to use. It has a very friendly user interface that both internal and external customers use with ease.

The support team is on top of your needs and will have a quick resolution for you. From the first call, the representatives are attentive and very friendly.

Customer Support has been amazing and has helped me to improve how our team uses the product. In addition, we are now aware and use additional functionality.

The price was affordable and competitive with the many other business solutions.

The licensing model is affordable. Tech support is very good.

Reports don't provide full access to all user defined or system fields without having to make some customizations. The web screens I found difficult to customize - not intuitive.

If you do not close the program when you disconnect from the net you get lots of error messages.

We have been very pleased with the product and especially the support and access when needed. Very open to suggestions for new features and functions and changes to make the product even better.

It's a great product with outstanding support and I highly recommend it to others. I am very pleased with the ease of implementation and functionality.

This is a great product and the support staff are very good at in thier roles and will help the customer out any way possible.

Customization of our knowledgebase was a little tricky to learn. Not so much in adding new content as much as controlling the environment.

US Dollar

SpiraTest is a cloud-based software that helps users streamline software developmetn and testing operations. Businesses can manage project requirements, releases, defects, test cases and issues. 

SpiraTest allows users to define project requirements, generate test cases and verify the functionality validation steps. The platform integrates with a variety of project management tools, such as Microsoft Project and JIRA. Italso offers users the option to create custom workflows, which can be applied to specific projects or teams within an organization.

LongDescription

File Management

Commenting/Notes

Real Time Analytics

Project Workflow

User Management

Status Tracking

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Progress Tracking

SSL Security

Change Management

Traceability

Unicode Compliance

Complaint Management

Project Management

Approval Process Control

Rules-Based Workflow

Data Extraction

Customizable Fields

Collaboration Tools

Data Capture and Transfer

Assignment Management

Template Management

Data Import/Export

Risk Management

Multiple Projects

Audit Trail

Version Control

Configurable Workflow

Requirements Review

Requirements Management

Compliance Management

Real Time Data

Agile Methodologies

Issue Scheduling

Issue Management

Role-Based Permissions

Stakeholder Defined Attributes

Workflow Management

Real-Time Updates

Project Tracking

Ticket Management

Requirements-Based Testing

Document Coding & Control

Defect Tracking

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Move & Copy

Data Visualization

Quality Control

Automated Scheduling

Service Level Agreement (SLA) Management

Test Script Reviews

Chat/Messaging

Customizable Templates

Hierarchical View

Document Review

Issue Tracking

Dashboard

Audit Management

Alerts/Escalation

Real Time Reporting

Reporting/Analytics

Widgets

Monitoring

Prioritization

Incident Management

Summary Reports

Parameterized Testing

Drag & Drop

Project Planning

Issue Auditing

Third-Party Integrations

Task Management

Software Testing Management

Document Management

Supports Parallel Execution

Quality Assurance

Model-Based Testing

Bug Tracking

Repository Management

Automated Testing 

Test Case Management

Multiple Test Types

Our on-premise edition is priced by the concurrent user, starting at $1,069.09 for a 3-user license.

Our SaaS edition is priced by the concurrent user, starting at $109.99 per 3 concurrent users/month, with increasing discounts.
Discounts are applicable if billed annually.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

SpiraTest

In Person

Live Online

Webinars

Documentation

Videos

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option.


Applications for help desk and customer service can be supplemented with a web self-service portal for clients or a knowledge management suite to improve a support team's training process.


The client self-service center frees up support staff while allowing customers to report issues, check for status updates on existing tickets or access FAQs and other learning tools. 


Users can quickly generate reports using the 80+ templates included with the solution, or dig deep into client interactions using the data field and customer incident search functions. 


Tracker's support team offers highly individualized customer service to fit each organization's unique needs. Tracker can be scaled to fit the service center size, whether one license or 1,000 are needed.


The solution supports Windows and Mac operating systems and is compatible with all major web browsers. Native iOS and Android apps are available for the customer self-service portal.


Pricing is per user per month for a cloud solution and one-time license fee for an on-premise solution. Support is via email, call and self-service portal.



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