Simply Superb!

Besides the fact that the features I use is free, the easy deployment and setup is simply mind boggling, to be free. Usually free things are not very user friendly, but boy am I wrong with Action1. Simply superb!

None that I can find to mention here, especially after I'm getting it for free...

We used to be a much larger MSP managing 200+ clients operating with a staff of 9 techs. Since COVID, we've all but closed down and were paying other RMM tools a small fortune to simply rdp to their systems to help an end user figure out why their printer wasn't working. Action1 has saved us an incredible amount of time and money by providing a fantastic RDP / Remote monitoring suite.

Action1's price for a smaller operation is 100% the reason we even considered it. We manage approximately 60 devices and their "free" use for up to 100 endpoints was critical in helping us switch over. Their deployment is a breeze; the organization of endpoints for the different companies we manage seems logical and straight forward. I don't recall ever doing a mass deployment to a particular company "group". After installing the endpoint manager, it's easy enough for us anyway to assign them to the group we want in the dashboard, but your miles may vary. Once you group your devices into a group, the overview is incredibly helpful. You can see the name of the system(and rename the hostname if you need too for better organization), add some custom notes, see who's currently logged into the machine, if its online or not, if a reboot is suggested, what OS the system is running and if the system is missing any updates. All at a glance. You can push scripts, connect via RDP with a click of a button, reboot the system and more. Incredibly intuitive interface that 100% meets all of our needs. I'm 100% confident we don't even use a fraction of what this software is capable of, but of the parts we do use, it's become critical for us and how we operate.

Currently, as we're a very small MSP, there's nothing I ever sat down and needed Action1 to do that it doesn't already do that we maybe don't have a work around for, so it's not a huge issue for us. The only thing that comes to mind is file transferring? I'm not aware of the ability to transfer a file from my system to the remote endpoint. If there is, I apologize. We have a SFTP site I just log into and drop the data from, so it's not that big of a deal. The clipboard works so if I have to copy and paste a password for instance, that works, which is 99% of all we need to do "transferring" anything.

Easy to use .Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm

Easy to use for endpoint management Supports schedule based automated maintenance of servers and connected workstation Very effective in remote desktop and unattended access.

Ui looks a bit outdated and requires a ramp up Connection is found to break at times reducing overall reliability

I can't say enough good things about Action1. I leave two things here: 1.) 100 Free endpoints forever - no card required. This is great for smaller internal IT departments. They won't even let you make a donation towards the development. They are great people with a heart for service. 2.) They listen to their customer (whether they are paying or not). The roadmap is wonderful and allows customers to upvote feature requests and comment on what they would like to see.

- Roadmap: Action1 provides a public roadmap and allows users to upvote feature requests. The best part is... they listen to their users and are constantly involving. - Software Deployment: Action1 makes software deployment quick and easy. They have a Software repository with dozens of programs that are always up to date. You can also easily add your own software with all the parameters and scripting needed! - Easy Turn up: You can deploy endpoints quickly! - User interface - Automate deployment and patching - Reports: Built-in and custom - Scripting: Built-in and custom

- Need CLI Interface - On the roadmap - Need better remote desktop option - On the roadmap

Action1 has become an indispensable tool in our toolbox. Actually, it is more like a toolbox of tools. We have software deployments, patching, and scripts which set configurations all running automatically. They are continually improving their platform as well and I am optimistic that the product will just keep getting better.

Action1 automation policies ensures all our systems are patched. Action1 also streamlines our new workstation deployment. We just install Action1 and then all other required apps get deployed by automation policies. Super easy!

Reboot prompts need improvement. Currently you can notify a user that a reboot will occur at a specified time and they can either reboot now or snooze the message. There should be an option to allow them to cancel the reboot up to a certain number of days.

Overall, for the cost and 100 free endpoints, this cant be beat, it gives you the most including items needed for RMM, the ability to run scripts either via powershell or command line is just awesome to have, remote control, main view of client updates that need to be done, Is an awesome product

Some of the best features are the ability to deploy either through group policy or manual, This limits how log to onboarding a client

Some features that are missing is being able to transfer files from tech computer to remote computer, another item is the layout, needs to have customize the current view or adding columns, instead of having to drill down further to find either IP address etcThe need for a Mac and Linux client could be a tremendous add on

I have had nothing but great support from Action1, and the product has helped me with all my remote access needs. As well as windows updates and patch management. For any SMB that is struggling to find an RMM. I would give A1 a serious look.

Pricing is great for a SMB, with the free version for 100 endpoints, it fit well for us.

Remote desktop could use a few more features.

Excellent. Has worked fine for our use from day one.

IT's simplicity in use and dashboard showing the health of client machines.

For my purposes. Could use some enhancements in reports and dashboard. 1) A report that shows duration, time and date connected to client machine(s) 2) Add time and date last online (connected) to endpoint screen.

Love the product. It just works. Have been able to deploy software and updates easily.

The price (Free for up to 100 users). Patch management, vulnerability management.

Pet peeve. They moved the remote desktop icon from the main bar to the side. I got used to it, but loved it on the main screen previously.

Overall, a great product. In cloud solution, with intuitive setup and comprehensive software update database. Finally, we have found the right tool to manage both system and 3rd party applications for a very reasonable price.

The implementation and initial setup is very easy to do. We appreciate the possibility to set up the automatic patch deployment according to our needs.

Sometimes we struggle to update per-user instances of installed applications.

It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.

I like that I just had to install a piece of software on a server and it picked up all the PC's and servers and installed the software it needed on them. Any new PC's get the software and report up to the cloud fast. It takes the guess work out of making sure everything is setup. I also liked that I could push a critical update and force (or not) a reboot. Makes things super easy.

At first is was SLOW in their cloud portal, but with each passing month it gets faster and more useful. I also was limited to one login for an administrator at first but that was opened up recently to more than one.

We deployed Action1 to be able to manage updates and software across our clients's multiples devices as a MSP, so it give us remote desktop capability to assist our end-users without the need of having any other third-party app.

Really easy to use, all cloud based so perfect for managing devices that are not all located in the same physical network, plenty of features and they keep adding some

No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a mouse and keyboard connected to your Ipad

Action1 has been a gamechanger for us in regards to an easy to use product to help us manage our fleet of computers for our small organization within a limited budget as well as limited IT adjacent staffing. Being able to schedule patching, deploy apps and running scripts in the background, as well as being able to real-time troubleshoot across our network via the remote access tools. It has saved hours and hours of staff time as well as being affordable for us in that we can take advantage of the free tier based on our PC count.

Ease of installation on our machine, the ability to create and manage multiple groups, the easily accessible patch and app management features, as well as remote desktop support. The ability to select patching types and schedule them by individual computers, groups or entire organization is a huge time-saver as well.

Would like to see additional options added the remote desktop interface to improve the features available within that tool. Would also be great to have more customization within the asset management and reporting tools. Also better support for adding and deploying third-party apps not included already in the library (we have seen some issues with pushing .exe files in particular for installation - MSI files work great!)

Action1 has been a game-changer for me. Not only has it streamlined my patch and update process, but it has also been instrumental in addressing windows-related issues for my users. The ability to troubleshoot without being physically present on-site is a significant time-saver. Moreover, the software's capabilities in handling multiple endpoints simultaneously mean that I can do more in less time, eliminating the tediousness of manual operations.

I've experimented with various tools, but Action1 stands out. The ease of installing an agent on an endpoint with zero configuration is commendable. With just a link to the end user, I can manage updates and patches (including third-party apps). It offers the flexibility of executing pre-deployed windows scripts or using bespoke ones. One of the standout features, from my perspective, is the ability to swiftly connect to a remote desktop without requiring any additional tools or the hassles of user IDs and passwords.

While I've had a largely positive experience with the software, I think it falls short in its inability to manage other operating systems. A more holistic solution would integrate management for platforms like Android and iOS tablets.

Game changer, has saved me easily hundreds of hours for our organization.

The option of free workstations under 100 instances was what originally make me take a deeper dive into Action1, but the ease of deployment, remote support, and patch management were exactly what I needed for our organization. With Action1 I was able to bring 80+ desktops with all various OSes, software and hardware configurations and installed patches up to industry standard in almost no time. No more tech debt!

I would like the ability to approve EULA changes on some software patches, as of now if you try to push out a multiple workstation patch and 1 piece of software requires an EULA the update will not proceed. You have to take 1 workstation, patch it on it's own, accept the agreement. Then running the batch job again will accept the EULA and proceed like normal.

My experience with Action1 has been great. I would highly recommend using this software as an RMM tool for technicians and IT managers to help control and keep your endpoints secure.

I have been using Action1 for over a year and I am very impressed. It contains lots of useful features such as remote desktop, update deployments, vulnerability patches, and software deployment. My favorite part of Action1 is the ability for it to automatically update endpoints which gives me more time to solve other IT issues.

There is nothing that I dislike about Action1

To be able to drive the company's PC without anybody is there, is the best

The product is free of charge, easy to use, very helpful for IT management

The only thing is missing is the file transfer between the PC during remote control

The best one RMM that I used now.

Remote control, patch management and IT inventory

No MacOS agent at this time - cannot remote in. Also need transfer file between local and remote.

Overall we're very satisfied by Action1 RMM. It has allowed us to easily add, monitor and patch our workstations across different locations, and while some of it's options could be improved we feel that the cost/quality relationship is totally worth it.

The 2 best things are Endpoint discovery which is a brilliant tool that allows us to add new workstations automatically. Also the ability to approve and schedule the patches we want installed and when.

The Reports area could be improved, as there's currently no way to pull a report per device of all the software installed. Instead it shows you a list of all the software installed on all managed devices, and then you need to go into each piece of software to see where it's installed. Also the Reports lack filtering options. I also feel like the dashboard is bit hard to get around and it takes some time to get to know where everything is.

very good.

The dashboard and reporting is very good.

the overall update progress can be improved, you can implement the update percent value for per PC, as of now if any pc miss even a single update its show 0% for that system.

I was able to combine the features I was using through different software, into one software with an easy to use admin panel and a strong support system. I have had a few questions that have been answered very efficiently and helpfully.

It has made the managed services that I offer work seamlessly for me and my clients. There are countless features that I use to be able deliver a very professional and thorough service. They are constantly reviewing feedback and suggestions and implementing new features according to their users requirements.

There are of course probably features that are not yet present, but mainly from my requirements it has everything I need. As I previously stated their team is constantly looking at our feedback and acting upon it to improve the product.

Overall, I think Action1 will serve us well as it allows us to organize our clients and their endpoints.

First of all, this solution is feature-rich! I previously used Comodo's ITarian solution and I always felt like it was held together with duct-tape and string. Action1 feels mature and solid. Numerous advanced features that you would expect from a high-cost solution

The only thing I liked the least was one of the things that I liked the most and attracted me to Action1. I was looking for a web-based remote-control solution and Action1 offers it. But, due to the nature of it being web-based, some of the keyboard shortcuts don't tunnel through to the endpoint. They are executed on your source machine. Not sure how to get around this, but this was the only negative.

Automatic Patch Management IT Asset Management Scripting

Nothing so far. Fulfils our requirement spectacularly.

Thank you for making a product that answers so many IT needs without having to write/test code all day.

The best part is with very little setup I was able to determine if a client is missing critical updates. Especially for Windows, it is really simple and easy. A big plus is that your clients only need to be connected to the internet for the agent and console to communicate.

SOme of the fields are not quite sortable for ease of data mining

Love the patch management, it's easy to use. I haven't truly tested the scheduled updates yet but I will edit/add to my review once I fully explored all options available in Action1.

We are a small homecare provider and trialling the Action1 free version at the moment. So far its' been a pleasure to use Action1. Primarily we use it for patching and remote management. Can't fault it at all.There are areas that can be improved and other functionalities introduced but Action1 is a great RMM tool and on the right path to become one of the leading Patch Management solution.

Not going to add any here as some the other users have mentioned what improvements that can be made under other reviews.