Every single time I try to do anything my tickets end up getting incorrectly assigned or routed. No one seems to understand the logic of their workflow.

There are no error messages when two technicians are in the same ticket trying to update the ticket.

Email connector service has broke at least 3 times and its currently been down for a week. Now we cannot close or edit tickets so its nearly impossible to track our work.

Solid Product and Solid company. Great customer support sales and tech.

Our overall experience with the software is great. The vendor is a valued business partner and is always making improvements and asking how they can be better.

Overall, ChangeGear has been a great tool for NWE and we plan on growing the use of the application in the future.

The software is also easy to maintain. It's pretty much set it and forget it other than licensing changes each year.

I like the functionality. We used it for helpdesk and change management, worked great in both scenarios.

Also software is latent so difficult to use in a high speed work environment.

The licensing model is flexible and can scale easily. We selected the combine both the single user and site license option and this work great for our It team of 300+ users.

Considering our budget constraints, ChangeGear is currently a great tool for our organization. We are exited about the new and improved service catalog module.

The version that we are currently on makes it difficult for Service Desk staff to know what is in their workload, but the next version of the software is changing this.

Sometimes, not often, tickets will disappear. This has only happened twice in two years.

Solid software solution for ticketing and project management.

ChangeGear was loved by all because of it's functionality. I would say it was my favourite service management application.

My company has been using ChangeGear for approximately two years. We love the product's ease of use, administration and feature sets.

Easy to understand the flow and good in getting alerts and notifications. Very good as a ticketing system.

The email notification and rules within the Email Connector allow tickets to be worked/processed/closed all through email responses.

It fully integrates into your environment and provides tools for you to use to better manage everything from issues and service requests to knowledge and assets.

Creating forms is rather clumsy and if you make a mistake, it takes some time to correct it.

Great, easy to use tool that provides customization capabilities to fit almost any business need.

Our customers are enjoying the ease of use. The creation of a ticket by email helps our customers that are out in the field daily.

We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use.

Certain customizations you need to know what you're doing or you can do some damage.

Overall, I have had good experience with ChangeGear as a technical support specialist.

Great way to quickly prep out of box systems for company deployment, loaded with all of the software required.

The updated version was difficult to use. Imaging multiple systems simultaneously degraded network performance.

Once the system is setup, easy to use pxe boot to image machines. Lots of options to create images.

If you work in the Support department of the IT department, installing this operating system on the machine is problematic and no one can handle it quickly.

But thanks to this application you can easily realize everything you dream, you can serialize the operating system to set up.

Symantec Ghost makes your job easier and time-efficient to work with multiple computers at the same time.

Simple to use to flash images created to machines with ease of use, load drivers on the go with each image.

If you are looking for a product that can clone a machine and then put that image back down on a plethora of other machines this works great. But, if you want customization this isn't for you.

Ghost has pressure to decrease the size of the picture, however when you need to store every one of the drivers inside the picture it expands the complete size of the picture you need to oversee.

Very effective and thorough solution. Definitely worth the investment.

Once a computer is booted into Ghost, an complete image of the hard drive may be captured (by volume, by drive, can be spanned over multiple media devices if needed, etc).

A powerfull disc image iso backup and disk physical true copy.

Figuring out all the options was a pain. Unless you had previous experience with Ghost, you're going to have a bad time trying to figure out how to implement the suite.

US Dollar

ChangeGear is a premier  IT Service Management solution. 

ChangeGear delivers a comprehensive platform for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning AI & Machine Learning platform, personalized end-user self-service, cost-effective licensing, and more. ?The system gives users everything they require to easily build, configure, automate, and deploy services enterprise-wide. Additionally, ChangeGear takes the complexity out of IT and provides smarter tools, processes, and automation for delivering remarkably efficient IT service management. 

ChangeGear is available in both on-premise and cloud deployment for users’ convenience.

LongDescription

Support Ticket Management

Real Time Analytics

Employee Onboarding

Document Storage

Activity Tracking

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

SSL Security

Change Management

Single Sign On

Project Management

Procurement Management

Knowledge Management

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Employee Self Service

Problem Management

Self Service Portal

Audit Trail

Mobile Access

Cost Tracking

Dashboard Creation

CMDB

Capacity Management

Device Auto Discovery

Compliance Management

Service Catalog

Training Management

Issue Scheduling

Maintenance Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Social Media Integration

Forms Management

Workflow Management

Email Management

Ticket Management

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Impact Management

Network Monitoring

Data Visualization

Change Tracking

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Interaction Tracking

Dashboard

Audit Management

Alerts/Escalation

Customizable Branding

Compliance Tracking

Reporting/Analytics

Prioritization

Relationship Mapping

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Approval Workflow

Performance Monitoring

Task Progress Tracking

Issue Auditing

Third-Party Integrations

Task Management

Release Management

Inventory Management

Search/Filter

Event Logs

Reporting & Statistics

AI/Machine Learning

Virtual Assistant

Natural Language Processing

Process/Workflow Automation

For subscription: Pricing starts from $46 /user/month (billed annually). 

For one-time pricing: $9,995.00/one-time.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

ChangeGear

In Person

Live Online

Webinars

Documentation

Videos

Symantec Ghost Solution Suite is a disk imaging software designed to help businesses with imaging and deploying desktops and servers. The platform enables managers to perform configurations to deploy software across various operating systems.

Additionally, administrators can add, modify and delete computers as well as job tasks on a unified interface.

Symantec Ghost Solution Suite lets stakeholders configure and upgrade software across various managed devices. Pricing is available on request and support is extended via email, forums, knowledge base, chat and an online contact form.


ChangeGear vs Symantec Ghost Solution Suite

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