JumpCloud Directory Platform vs CA Service Desk Manager
JumpCloud Directory Platform has 206 reviews and a rating of 4.67 / 5 stars vs CA Service Desk Manager which has 13 reviews and a rating of 3.54 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The product is quick and responsive. Streamlines and adds AD like features to small businesses with no need or desire to implement AD.
- JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.
Cons
- Also, setting up the RADIUS server is difficult because there are so many different kinds of networking devices.
- Dont have any feature which is bad in jumpcloud.
Pros
- Support and many large organization used it, so user group was useful.
- The concept and what it was attempting to do is brilliant. If it actually worked it would have transformed the entire agencies IT structure.
Cons
- We have struggled much with our tools team for getting the customized report. Also, analyzing the activity logs of any ticket is not so easy , you have to invest 10 minutes for a single ticket.
- At the time of writing this review their Process Automation piece of the suite is inherently flawed to the point that it has broken all integration with the rest of the software.
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