After signing in you can use it out of the box. The performance and availability are super.

Great self service that is intuitive enough to be used without training or explanation. Very easy to administrate, easy to add and modify (Change) workflows, add approvals, etc.

I am missing a full feature knowledge base but I just learned that one will be released later this year. We could use some additional reports in the list of standard available reports.

In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration.

Collaberation, easy implementation, great flexibility, awesome performance.

4me provides amazing features to support the main ITIL processes implementation within a company.

The deployment vendor recommended by 4me is quite helpful and resourceful. The price is much cheaper than other big names in ITSM industry and it does not miss any critical ITSM capabilities.

Integration with our printer provider for printer requests at zero costs. The support from the provider is brilliant.

Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.

Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support.

In-depth reports that are easy to generate and provide clear details to our team and customers. Workflows and automation which has improved our teams efficiency and enhanced customer service.

Very nice interface, easy to understand without much training.

Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good.

We were early adopters of the product and were able to test the functionality very early in the companies lifecycle. The results were terrific.

The team and the founders are experts in this field and they bring that experience to the software and the company. Truly it was a fantastic experience.

Can be slow or unresponsive at times, which can be frustrating.

We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.

Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great.

Very user friendly and a good service for incident handling.

ITRP is not only being used by IT... but also Production Engineering, General Affairs. Out of the box reporting is rather limited.

We are yet to find anything we dislike about 4me.

This mission was accomplished and  all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.

With security barriers between the different customer tenants and easy integration with the ICT Shared Services support.

Consequently, some functionalities are occasionally missing.

Their customer service is very dedicated and they always listen and try to incorporate requests and suggestions in their new releases if they fit their strategic plan for the product.

No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.

Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

Great to manage issues with customers. Can check status easy for client and for me.

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.

From there we expanded the possibility of using the solution to other municipal public administration agencies that needed a solution for the systematization of Call and IT Asset Management.

All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.

I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.

Manage your requests, problems, incidents and projects from a Global platform.

GLPI easy to use and very capable for a single or multiple organizations.

There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

All the assets are once updated into the system, It has helped to track assets in and out.

Very extensive functional modules, regular system updates, good product support. Intuitive system operation.

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.

Integrates well with RSS feeds for real time updates.

The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.

I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.

The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.

US Dollar

4me® is an enterprise service management solution that helps organizations, government agencies and managed service providers (MSPs) automate workflows, manage access and track the productivity of employees. It enables employees to handle customer service requests or incidents and capture and store customer information such as job title, contact details and more in a centralized repository.


Features of 4me include collaboration, a fully customizable self-service portal, resource planning, single sign-on (SSO), portfolio management, GDPR compliance and reporting. It allows managers to create operational strategies, assign tasks to team members and track the progress across projects in real-time. Additionally, IT support and servicing teams can monitor and log the time spent on various requests, projects and issues.


4me facilitates integration with several third-party platforms via REST APIs, which lets professionals automate the enterprise service management (ESM) and service integration and management (SIAM) tasks. It is available to users for free and on monthly subscriptions.

New functionality has been released this year:
- ITIL V4 compliance by Serview in 19 practices
- Just in Time provisioning 
- Agile boards and SCRUM product backlogs
- mass updates and workflow control
- E-Mail conversation


LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Milestone Tracking

Project Workflow

Surveys & Feedback

User Management

Status Tracking

Email Monitoring

Project Templates

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Data Storage Management

Activity Tracking

Service Request Management

HIPAA Compliant

IT Asset Management

Progress Tracking

Real Time Monitoring

Workflow Configuration

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Policy Management

Single Sign On

Secure Login

Consent Management

Portfolio Management

Project Planning/Scheduling

Risk Assessment

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Knowledge Management

Customer Database

Resource Management

Change Planning

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Data Import/Export

Risk Management

Multiple Projects

Resource Allocation & Planning

Problem Management

Event Logs

Email Templates

Self Service Portal

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Cost-to-Completion Tracking

Dashboard Creation

Capacity Management

Compliance Management

Real Time Data

Performance Metrics

Service Catalog

Training Management

Agile Methodologies

Issue Scheduling

Issue Management

Multi-Channel Communication

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real Time Notifications

Service History

Workflow Management

Real Time Updates

Email Management

Project Tracking

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Traditional Methodologies

Multi-User Collaboration

Knowledge Base Management

Network Monitoring

Data Visualization

Web browser (OS agnostic)

Today’s world requires a flexible approach to service management. And yet service management tools often have lengthy or inflexible pricing models. That is why we have decided to do things differently.

4me has a pricing plan for every organization, from startups to large enterprises, from beginners to the most mature service providers. Companies simply join the platform and pay for what they need when they need it.

Our customers only pay for active system users and not for service consumers, and the fact that you can quickly add or remove users from month to month enables agile service management. In addition, all 4me customers also benefit from weekly new product features and enhancements at no extra cost.

https://www.4me.com/pricing


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

In Person

Live Online

Webinars

Documentation

Videos

Euro

GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.

4me vs GLPi

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