Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG. By far the strongest aspect of Agiloft is its ease of customization.

We are using this to manage AP invoice payment approvals for hundreds of users and so far it has been a very robust solution.

Fantastic, Easy to Use, Customizable and Automated Product.

It's so easy to use that someone with modest technical abilities can tailor it themselves without requiring IT professionals or outside developers.

If you're looking for a low cost help desk out of the box with great scaling capabilities and want to simply define workflows with GUI and easy to build rules.

The management of electronic signatures is one of the biggest strengths of agiloft, so its use is highly recommended to handle virtual documents.

I have appreciated the amazing customer support we have received.

It used sometimes to have slow response, but those problems have gone away in recent releases.

We are keeping track of the details and who provides the solution. Our productivity has increased 3 hundred fold the first 1.5 years.

Ease of customization - Everything is point-and-click and easy to understand. We have not had to write any code, yet we're integrated with several other mission-critical systems within our business.

The best features of the Agiloft software are that it is automated: agreements and purchase requests are automatically routed through the approval process.

The possibility to automate mundane, daily tasks such as daily agreements or POs can be routed through for automatic approval when they meet the criteria.

Understanding the relationships between tables when setting up new fields and revising user permissions can be confusing.

Agiloft has decreased our requisition approval turnaround time by four days - a huge value add to a fast pace high volume company like ours.

For an administrator, the functionality and customizable process and table flows are excellent. For the UI for a non-admin user, it can literally be 1,2 or 3 tasks/functions on their home page.

It is a little bulky and for old school sales, it tends to be a little difficult to maneuver from section to section.

Because the software is so customization, it can be difficult to make any changes on your own.

As a rapidly growing company we had many manual processes which needed to be automated.

PROS: Agiloft especially excels at scalable customization, fair pricing and customer service.

These features allow the legal team in my organization to handle a heavy load of contracts with a small team.

Ease of use and accommodations for the purpose it serves.

The customer support team is very reliable and clearly interested in building long-term customer relationships.

The folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding.

Some of the administration set up can be a little bit tricky at times.

The Group and Team concept and settings  are difficult to understand at first and can be daunting to implement.

It does everything we had in our specification requirements. The UI for admins is a lot better than I'd experienced before.

We recommend reviewing your varied file recovery options, and to be able to work even without being connected to the internet.

The Agiloft workflow engine is very powerful. Excellent API for customization.

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

The site itself is difficult to use and navigate around but the customer support is very responsive and helpful to resolve any issues.

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc.

Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs.

Pricing structure is confusing and my emails requesting clarification have gone unanswered.

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Support for any device and some reporting is nice to see. Price was a benefit too.

A lot of features and integration options. Very good customer service and very helpful.

I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money.

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.

The admin portal can be a bit confusing at time on where to go.

Limited options for individual responses to the extensions.

Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.

Fund hands-on support during the trial is very helpful. Ability to do Manual Paging (which is awesome).

Ability to create sophisticated alerts from multiple user touch points. Simple interface for acknowledging and assigning incidents.

A lot of different features that work well with each other and provide great benefits.

US Dollar

Agiloft Contract Management Suite is a cloud-based contract management suite suitable for companies of all sizes. It offers workflow automation, budget and forecast reports, a search engine with optical character recognition (OCR) and more.  


Agiloft enables users to manage the contract lifecycle and integrate contract information into existing business processes. Users can map business processes, as well as link contracts to related accounts, vendors, opportunities, tasks, obligations, products, assets and more. Templates, workflows, fields and rules can be configured as needed.  


The solution helps users manage expirations and renewals by automating contract creation, approval, execution and renewal processes. Uses can configure automatic notifications and email approvals. Configurable budgets and forecast reports help users manage finances. Contract status is visible in user-submitted support tickets.


Email, phone, chat and online ticketing support are available. Pricing is per month.



LongDescription

Support Ticket Management

Document Templates

Lifecycle Management

Surveys & Feedback

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Digital Signature

Workflow Configuration

Contract/License Management

Active Directory Integration

Change Management

Pre-built Templates

Electronic Signature

Project Management

Approval Process Control

Customer Database

Specialty Contracts

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

Problem Management

Self Service Portal

Contact Management

Audit Trail

Version Control

Configurable Workflow

Completion Tracking

Compliance Management

Real-Time Data

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Client Portal

Workflow Management

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Customizable Templates

Interaction Tracking

Dashboard

Multi-Language

Audit Management

Alerts/Escalation

Customizable Branding

Government Contracts

Compliance Tracking

Reporting/Analytics

Monitoring

Customizable Forms

Contract Drafting

Incident Management

Drag & Drop

Third-Party Integrations

Sell Side (Customers)

Contract Lifecycle Management

Task Management

Release Management

Live Chat

Document Management

Inventory Management

Search/Filter

Sales Pipeline Management

Lead Management

For Insurance Industry

Insurance Management

Data Extraction

Contract Negotiation

Reminders

Document Review

Renewal Management

Team Collaboration

Single Sign On

Procurement Management

Performance Metrics

Data Visualization

Vendor Master Data Management

Web browser (OS agnostic)

Windows 8

From $65 per user/month. See full pricing details on the Agiloft website: https://www.agiloft.com/pricing-clm.htm

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Agiloft

In Person

Live Online

Webinars

Documentation

Videos

AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, ITOps, & DevOps teams. The AlertOps platform gives teams the ability to manage incidents, prioritize workflows, and collaborate across their entire organization. With AlertOps users can create custom workflows for sending alerts to stakeholders, track open issues in real-time, manage your team's on-call schedule, share knowledge across teams and much more.

User Management

Application Management

Mobile Alerts

Task Scheduling

On Call Scheduling

Disaster Recovery

Event Logs

Uptime Reporting

Server Monitoring

Role-Based Permissions

KPI Monitoring

Real-Time Notifications

Incident Reporting

IT Incident Management

Prioritization

Communications Management

Approval Workflow

Timeline Management

Investigation Management

Purchasing & Receiving

Issue Auditing

Maintenance Scheduling

Troubleshooting Reports

IT Risk Management

Network Security

Status Tracking

Real-Time Monitoring

Communication Management

Real-Time Updates

Real Time Reporting

SSL Security

Real-time Alerts

Knowledge Management

Real Time Data

Issue Tracking

Automatic Backup

Summary Reports

For MSPs

Multiple User Accounts

Standard - $5 per user/mo. billed annually
Premium - $15 per user/mo. billed annually
Enterprise - $23 per user/mo. billed annually
Starter Pack - $0 per user/mo. (Max 5 Users)
See all plans & features: htps://alertop.com/pricing

Agiloft vs AlertOps

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