Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

Great to manage issues with customers. Can check status easy for client and for me.

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.

From there we expanded the possibility of using the solution to other municipal public administration agencies that needed a solution for the systematization of Call and IT Asset Management.

All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.

I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.

Manage your requests, problems, incidents and projects from a Global platform.

GLPI easy to use and very capable for a single or multiple organizations.

There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

All the assets are once updated into the system, It has helped to track assets in and out.

Very extensive functional modules, regular system updates, good product support. Intuitive system operation.

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.

Integrates well with RSS feeds for real time updates.

The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.

I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.

The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.

The only downside is it is cloud-based and you can't host the database in-house.

I love the easy to use software, I think that my nona could use this software.

Yonyx is one of the best Knowledge Management Solutions with comprehensive Analytics and Ease of Use both from a End user and Authoring prospective.

This tool is so efficient that it helps the agent with getting through the calls quickly but accurately which is a boost to our Quality scores.

Yonyx is extremely functional and provides a bug-free experience. Decision trees are useful and I am happy Yonyx is there to support.

They are very helpful and receptive. Very capable people and knowledgeable.

I like the feedback option in Yonyx. Overall - great tool to help optimize operations.

I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.

Yonyx provides a user-friendly solution to interactive, step by step guides that are perfect for technical support professionals.

Its easy to use and very helpful, anyone can use it. Would recommend to everyone looking for a great program that is clear, simple and effective.

It's difficult to fit everyone we encounter into the only options given. Also difficult to navigate backwards when answers change or are unclear.

It would be great if it could be integrated with our in-house product so that whatever we choose on Yonix auto-populates on our product's window.

Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products.

So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through.

Yonyx has from the start been super easy and quick to use.

Easy to use and it is used friendly, best customer service , Worth for every penny.

Great Support Team Enhances the Greatness of Yonyx.

But that's scarcely a problem given we embed these in our own site and use that navigation instead.

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

It's very reliable and easy to navigate. It really helps in a time of need.

I have had a great experience with our account manager at Yonyx as well as taking advantage of the various training videos to help teach new authors how to use the software.

I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties.

My experience has been incredible. It solves all of my issues.

Integrated beautifully with our CRM tool. Customer support through the whole process was stellar, very responsive and helpful.

The lack of accessibility features could deter some users.

Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.

Hard to automate reporting tasks. User profile management is a hassle.

Yonyx is super easy to use. My company makes a lot of data driven decisions in order for our success and time we spend here to be maximized.

I believe overall it is definitely a positive experience and does improve our productivity but there's obviously always room for improvement.

Yonyx is the good platform for all the beginners in coding and billing field, we can learn more and it will guide us and give correct solution where we lack /stuck from denials.

The pricing structure can be confusing and the customer support could be improved, but overall Yonyx is a great choice for anyone looking to create decision trees.

Sales and tech support team are the best we had for a long time.

Yonyx for me was very easy to learn and and being able to have something like this is amazing and to me makes my job so much easier.

Euro

GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.

LongDescription

Support Ticket Management

User Management

Customizable Reports

Access Controls/Permissions

Contract/License Management

Change Management

Customizable Fields

Data Import/Export

Problem Management

Self Service Portal

Cost Tracking

Dashboard Creation

Inventory Tracking

Maintenance Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Service Level Agreement (SLA) Management

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Monitoring

Supplier Management

Customizable Forms

Incident Management

IT Asset Tracking

Third Party Integrations

Task Management

Inventory Management

Email/Help Desk

FAQs/Forum

Knowledge Base

2-10

11-50

51-200

201-500

501-1000

1000+

GLPi

Live Online

Webinars

Documentation

US Dollar

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts.


Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality.


Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.



GLPi vs Yonyx

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons