SortScape vs FieldAware

RATING:

4.9

(36)

SortScape has 36 reviews and a rating of 4.86 / 5 stars vs FieldAware which has 63 reviews and a rating of 3.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (36)
3.3 (63)
Ease-of-Use
5 / 5
3.5 / 5
Value for Money
5 / 5
3 / 5
Customer Support
5 / 5
3 / 5
Functionality
4.5 / 5
3 / 5
Last Review Written
May 10, 2024
November 17, 2022
Pros/Cons
  • Pros

  • We liked the simplicity of the scheduling function. Recurring visits get a little more intricate but doable.
  • Ease of use and ability to view my schedule so well on my mobile phone.
  • Cons

  • But I haven't used it enough, maybe when the 'issue' is completed, it goes away, not sure. Just need to spend some more time on it.
  • There is really not much to say about it on the negative side, once you get used to using it, it becomes a crucial part of the business and saves a lot of time scheduling.
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  • Pros

  • However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software.
  • I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely.
  • Cons

  • If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software.
  • Customer service is not consistent on there advise. Setting up the software to track key customer information is difficult, and report design is very limited.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos