All Lexbe eDiscovery Platform Reviews
1-25 of 45 Reviews
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Patrick
Verified reviewer
Law Practice, 51-200 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
I have had a very positive experience working with the Lexbe eDiscovery Platform and their employees
The software is very helpful in making Discovery easy for processing, review and production. It allows me to easily handle most jobs individually with the option of offering services to assist on larger or more difficult cases.
PROSSome of the great advantages of using Lexbe include vast data types supported, multiple options for data processing and production, and a user friendly interface allowing for easy document review. Lexbe offers amazing customer support including training and monthly webinars as well as a very knowledgeable staff that goes out of the way to meet your firm's needs. They also offer great rates to be flexible with your firms storage needs and no additional charges for uploading and other common fees that you would incur if using a competitors platform.
CONSDepending on site traffic, data formats, and file sizes sometimes the data processing can be slightly time consuming for uploading collections or downloading productions. However, this is the case with any program and the Lexbe support experts are very helpful in moving the process along.
Vendor Response
Patrick, thank you for feedback and the review. As you stated, upload and download speeds can depend on file size and type, and I'm glad we have been able to move the process along for you in the past. We encourage clients to reach out to our Professional Services staff when a rush job is needed as they can monitor progress from the beginning and intervene as needed.
Replied February 2019
Michelle
Law Practice, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Lexbe, my knight in shining armor!
I have had a great experience using Lexbe! There are ample trainings and resources available for no cost for all Lexbe users. The weekly webinars are incredibly interesting and insightful. The help pages on Lexbe offer you a step by step tutorial on every thing there is to know in Lexbe. The Lexbe representatives are not only knowledgeable, but also professional and kind.
PROSI like that it is easy to use and I can make the platform exactly what I need it to be in order to be successful in my role as paralegal. I have never used such an amazing tool for reviewing and producing E-Discovery. The Lexbe representatives make the experience all that much more user friendly and enjoyable. They are always available and truly have the mindset of "there are no dumb questions" when assisting Lexbe clients.
CONSI would like to see a feature that allow for the synching of video depositions with the deponents transcript, however, I have already had the chance to discuss this with my Lexbe client success manager and have been informed this is a new feature in the works.
Reasons for switching to Lexbe eDiscovery Platform
The firm decided to make the switch prior to me joining. I am told the switch was made to cut costs and allow our firm a much more productive and versatile software for ESI reviews and secure document sharing.
Mollie
Law Practice, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2023
Its Fine For Smaller Projects
Keyword search is the best feature, especially for the projects we use Lexbe for.
CONSNot being able to open more than one document at a time limits its effectiveness.
Vendor Response
Hi Mollie - Thanks for your review of the Lexbe eDiscovery Platform. The platform doesn't have any limitations on the number of documents that you can open at a time. In addition, we have a document comparison feature which provides a color coded visual comparison between two different documents or document versions with both of them being open and visible side-by-side or line-by-line. We'd be happy to provide you with some complimentary training to ensure you're comfortable utilizing these features. Thanks - Lexbe
Replied May 2023
Dean
Legal Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
First Choice For Small Firms and E-Discovery Novices
Our law firm has limited experience in cases which involve e-discovery from large datasets. These often involve a smaller entity or even an individual taking on a large company. Lexbe has been helpful to us in data collection in responding to discovery and reviewing documents obtained in discovery. We have some experience with other online programs. We find that they are not as user friendly, and they are separate from the e-discovery vendor that consults and collects the data. This leads to a breakdown in support. The level of customer service at Lexbe is truly superior. Fast to respond. Explanations are understandable and advice is practical and easy to implement. We couldn't be more pleased.
PROSLexbe is a user friendly but still very powerful e-discovery tool.
CONSI am hard pressed to find a drawback in Lexbe. I hope that it continues to find more widespread use because that will facilitate cooperation with other counsel.
Reasons for switching to Lexbe eDiscovery Platform
Easier to use and more economical than Relativity
Earl
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Fantastic for organizing, analyzing, and sharing documents
The automatic OCR function, which makes high volumes of documents easily searchable, coupled with the degree of customization for tagging and the ease of sharing cloud-hosted documents among team members makes Lexbe a stellar tool for analyzing, organizing, and collaborating on case document collections, no matter how vast the universe of documents.
CONSThe production features could be improved. Namely, the privilege marking, placeholder production when encountering incompatible document formats or otherwise problematic files, and the length of time it takes for the system to process and Bates stamp a production can be frustrating, time consuming, and occasionally lead to discovery disputes between parties.
Vendor Response
Earl, thank you for the review and feedback. We take client feedback very serious and are constantly implementing changes to improve the Lexbe eDiscovery Platform. The time it takes for a production to run can vary depending on file size and type. Our target is for all producitons to run with one business day and the vast majority run in that time frame. When possible, we encourage planning to run a production a few days before the deadline to allow time in the event unforseen issues arise. With that said, we also understand time is of the essance and encourage clients to reach out to our Professional Services staff when a rush job arises so that they can monitor progress from the beginning and intervene as needed. Production placeholders do occur at times when a file cannot be auto-converted, but the original version of the document is provided in the Originals folder as supplement and that will typically fulfill discovery needs. Please let us know if you run into this again.
Replied February 2019
Satish
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
User interface
I would rate 5 stars for their customer support where they have designed personnel assigned. The client management, reporting and easy of deployment was also very well managed.
PROSThe most likable feature was the product was super use friendly and how easy it was to integrate into our existing business platform. The case management, access controls and reporting was also top tier.
CONSAlthough this might be biased, I think their pricing could be more competitive with its rivals.
Reason for choosing Lexbe eDiscovery Platform
Customer service and easy access
William
Law Practice, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Solid Inexpensive Platform
Regularly adding features to be more competitive with more robust platforms, per GB pricing is great for smaller cases
CONSValue doesn't hold up with larger cases, user interface is lacking, updates sometimes break doc viewer
Reason for choosing Lexbe eDiscovery Platform
Price
Becky
Verified reviewer
Legal Services, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Lexbe is User Friendly
The ease of use was very important as we were under a Court deadline to identify necessary discovery documents for an in-camera inspection.
CONSNavigating around in the selected files was a challenge for a couple of days.
Reason for choosing Lexbe eDiscovery Platform
Best for our Firm's needs at the time.
Jessica
Legal Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Lexbe - Fast, Efficient and Reliable
I use the Document ESI Upload feature quite often and it has been accurate and efficient every time.
CONSI have yet to have a problem with Lexbe. Any issue that has surfaced has been taken care of with customer support.
Joseph
Law Practice, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Review
Ease of document review and categorizing for production among multiple users
CONSSome features were occasionally cumbersome to use or unavailable, such as mass redactions, mass labeling similar documents, etc.
William
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Make Lexbe Your eDiscovery Platform
I would highly recommend Lexbe to any law firm looking for an eDiscovery platform.
PROSLexbe is super easy to learn and use, and is an incredible value. Layout and user interface is much more straight forward than other more costly platforms. You will find ways to use Lexbe's document processing capabilities for other document and communications analyses not necessarily related to discovery. The upload process is so quick and easy and the cost is so reasonable Lexbe becomes a tool you will use almost every day. Once you gain proficiency with Lexbe you will be surprised with how quickly and accurately you can respond to any case research question an attorney might have.
CONSI don't like paying for support calls but I understand it's necessary.
Vendor Response
Hi William, Thank you very much for the great review! While we do offer complimentary technical support, if you need us to do something that is case specific, like custodian interviews or supporting a Rule 26(f) conference, then we bill for those engagements. Best Regards, Team Lexbe
Replied May 2023
Connor
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2018
I use Lexbe mostly for producing discovery; despite some hangups, it makes my job a lot easier
Simple, easy to use interface, especially since latest update Document production & bates stamping quick and easy
CONSSearch functionality is imprecise: occasionally returns false positives Batch document uploading can be a headache, esp. if produced outside of Lexbe; often has to be handled by Technical Services (who are always helpful)
Vendor Response
Connor, thanks for the review. We highly encourage that you report false positive search hits to our Professional Services (PS) department. Providing an example document and search term where this happened allows them to attempt to replicate the behavior and report it directly to the software department for investigation. Alternatively, the Lexbe eDiscovery Platform does have multiple search options so the PS staff will also be able to advise if the correct option was selected. Uploading productions with corresponding loadfiles is an indepth process. It can techinically be done DIY and with intermediate excel skills, but our Professional Services staff is very experienced in this process and can upload the productions fast and accurate, not to mention for free if you are on a Subscription Plan. It is our understanding that most platforms require vendor intervention for these production uploads.
Replied February 2019
Carmen
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2018
Okay product.
It's relatively easy to use. Sometimes it runs very fast. Easy to upload files. Easy to make folders and tags.
CONSBuggy. Sometimes slow. Has functionality flaws that sometimes make it difficult to use. For example, you can't redact things that are larger than the normal size paper, bc the redaction viewer is too small.
Vendor Response
Carmen, thanks for the review. We are always making updates to our platform in terms of functionality and aesthetics. Our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible for our clients. We strongly encourage clients to reach out to our Professional Services staff with questions, concerns and suggestions. When suggestions are made by clients, our Professional Services staff files a feature request internally with our software department who then prioritizes the updates for future releases. We made an update later in 2018 that now allows for redacting oversized images, so the issue you raised should not be a concern. Please let us know if you run into anything else and we'll address it.
Replied February 2019
Jessica
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
I like that the program processes the data at a rapid pace.
I like that the program processes the data at a rapid pace while grouping emails and attachments together. It makes reviewing documents easier with many shortcuts!
CONSToo many clicks in the document review process. The way the platform looks now is not appealing to the eye.
Vendor Response
Jessica, thanks for the review. We are always making updates to our platform in terms of functionality and aesthetics. Our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible for our clients. We strongly encourage clients to reach out to our Professional Services staff with questions, concerns and suggestions. When suggestions are made by clients, our PS staff files a feature request internally with our software department who then prioritizes the updates for future releases.
Replied February 2019
Denise
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Lexbe is an AMAZING COMPANY!
Lexbe has been improving over time. It has the unique benefit of being ADA accessible! It is inexpensive and easy to use. Training is as frequent as needed. They provide a lot of documentation and resources.
PROSLexbe is very responsive to requests for improvement/change to their website. They are easy to use and getting better all the time!
CONSSome features like document redaction and splitting are clunky. Sometimes hard to get it to sort the way you want.
Reason for choosing Lexbe eDiscovery Platform
The ADA Accessibility
Reasons for switching to Lexbe eDiscovery Platform
Enterprise support ended
catherine
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Good but not perfect. I've had issues finding the pages of documents containing my search term
That is is cloud based and pretty speedy, I can easily save documents to my desktop, can easily switch from one library to another
CONSSearch functionality could be improved. Could make it easier to access info about the library (number of docs, pages, etc). Could be better programmed to let me save notes and view documents with notes on them, or mark a document 'hot' without having to add a note
Vendor Response
Catherine, thank you for the review. After a search is run, the total document hit count appears in the top banner. The fields displayed on the Search page can be adjusted and Page Count is an available field. The Lexbe eDiscovery Platform (LEP) has a built in Hot Doc tag that works independently of Notes. Notes can be added to an individual document when it is displayed in the Doc Viewer and is also an available filter so one can isolate all documents with Notes on them. Our Professional Services staff is always on call, so we recommend reaching out with any questions as they are very knowledgable and are extremely helpful in explaining the functionality of LEP.
Replied February 2019
Matthew
Used free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
Great bang for your buck
PROS: * Value. Lexbe is a very inexpensive and cost-effective e-discovery solution, such that even solo practitioners and small law firms can use it on a day-to-day basis without breaking the bank. * Functionality. The platform has all the features one needs to satisfy basic ESI processing/production needs, and most of the advanced features of its larger competitors. * Speed. Lexbe has a very quick turnaround on processing, searches, and production runs. * Mobility. Because Lexbe is a hosted solution, a user can search for and retrieve documents from anywhere (which comes in very handy when one needs a document on the fly, such as during a deposition or hearing). * Support. Lexbe staff respond to inquiries quickly and knowledgeably. * Contextual help links. Lexbe's Help link immediately pulls up support articles related to what the user actually sees on his or her screen. While this feature may sound simple, this eliminates the headaches of trying to find the right help article for a problem. Cons: * The Lexbe interface is not as aesthetically pleasing or intuitive as many competitors.
Vendor Response
Mathew, thanks for the review. We are always making updates to our platform in terms of functionality and aesthetics. Our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible for our clients. We strongly encourage clients to reach out to our Professional Services staff with questions, concerns and suggestions. When suggestions are made by clients, our Professional Services staff files a feature request internally with our software department who then prioritizes the updates for future releases.
Replied February 2019
Ksenia
Legal Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Simple Interface, Easy to Use, Availability of Options for Document Review and Production
I like how easy it is to generate spreadsheets for privilege logs and/or document production logs with hyperlinks that take you directly to the documents. I like the options available for filtering across data sets, and the speed with which the Professional Services team responds to questions/requests. I like that the more complex uploads are handled by Professional Services. I also appreciate the simplicity of the interface.
CONSSome of the Help articles and videos need to be updated. Also, it would be great if Professional Services could tell you how much storage space an email file will take up before it gets uploaded to the platform.
Rebecca
Verified reviewer
Legal Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Lexbe is a great do-it-yourself product for e-discovery in a mid-sized law firm
I am able to quickly, efficiently and cost effectively handle my own e-discovery needs!
PROSBeing able to control my own database! Uploading my documents and being able to work in the database on my time, with no vendor related lag time. Lexbe is very user friendly and cost effective.
CONSAdobe fillable forms and certified signature forms won't load into the viewers. Unfortunately, you don't know how many of those you have in a data set until after they are loaded and processed with place holders. But Lexbe allows you to easily run a report to identify those problem documents.
Vendor Response
Rebecca, thank you for the review. We are glad we have been able to assist in identifying these un-converted forms. These types of layered PDFs can be reviewed from the Original tab. By default, the Lexbe eDiscovery platform provides corresponding original files as supplement in all standard productions, so these types of files can be produced as well. In the event that the PDFs are desired to display in the PDF tab, they can be converted offline and merged into the PDF tab with the Original tab still maintaining the fillable version.
Replied February 2019
Lauren
Verified reviewer
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
easy to learn, great customer support
We can easily store and find all the documents from our many cases and access them instantly from different computers. Finally moved us away from emailing documents to each other or storing them on several flash drives.
PROSI love being able to contact Lexbe whenever I have any questions. Their customer service team is incredibly nice, quick, and helpful.
CONSSome parts of the platform are not immediately intuitive but pretty easy to learn over time. It can be a little harder to learn for people who aren't used to working on computers all the time.
Vendor Response
Lauren, thanks for the review. We are always making updates to our platform in terms of functionality and aesthetics. Our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible for our clients. We strongly encourage clients to reach out to our Professional Services staff with questions, concerns and suggestions. When suggestions are made by clients, our Professional Services staff files a feature request internally with our software department who then prioritizes the updates for future releases.
Replied February 2019
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Recently switched from another e-discovery platform and we're very pleased with Lexbe so far
more efficient e-discovery process
PROSBeing able to upload our own cases and documents, knowing we have almost full control to work in the portal independently so we won't be charged if we don't want to be for professional service hours. Automatic OCR and the search abilities have significantly enhanced our e-discovery process. Being able to unredact redactions that we had previously made.
CONSThe only minor thing we don't like is that the redaction boxes are white/"x" and not black. We prefer black but that's a personal preference point. We've also already submitted a feature request, which is really nice that Lexbe takes user feedback seriously.
Vendor Response
Thank you for the review and suggested feature request! We take client feedback extremely serious as our main goal is to make the Lexbe eDiscovery Platform as user-friendly as possible. We will contact you once the feature request has been designed, tested and released.
Replied February 2019
Kristine
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
An excellent platform for a mid-size law firm with an excellent price point and customer service.
Ease of uses, very logical organization of data and tasks. Searching is easy and all work from ingestion to production can be done in-house.
CONSThe custom was tagging is difficult to work with, easy once you work with it for a bit, unfortunately, you aren't able to organize them.
Vendor Response
Kristine, thank you for the review. We have made some updates to our custom tag management page and all custom tags can be moved and edited after creation. We have also made an update that allows for creating custom tag and sections 'on the fly' from the Browse and Search pages. We hope you find these updates helpful!
Replied February 2019
Fantasia
Law Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Software Advice
Document production is easy, can generate document/privilege logs
CONSThe time it takes for some processes to complete
Scott
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2018
Only use Lexbe for one case right. Document review is relatively easy.
The redaction function is straightforward and easy to use. Production is also efficient and not too complicated.
CONSThere is a limit to the size of documents you can upload at once into the system unless you want to pay more for it. This causes the documents to be divided up into different groups and hard to maintain.
Vendor Response
Scott, thank you for the review. The DIY upload via drag and drop is dependent on size and user's network settings. We don't have a limitation on the size of documents that can be uploaded. The Browse screen will display all documents in the case and there are several ways to organize and group documents besides upload batch--Custodians, Doc Source, Custom tags, etc., all of which can be filtered for on the Browse screen. In the event that you have a bulk data set that requires to be uploaded as one batch, please feel free to reach out to our Professional Services staff as they can perform the upload on their end. If you have a Subscription plan, standard uploads are free and handled by Lexbe Professional Services. You can send us your drive, FTP, etc.
Replied February 2019
Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Lexbe is intuitive and has the best online help and instructions in any program I've ever seen.
It has greatly improved email processing and management of oversized productions.
PROSKeyword Search options, exporting contents to spreadsheet and the online help and learning options.
CONSSettings for layout and filters could be improved upon and I would like to see some analytics.
Reason for choosing Lexbe eDiscovery Platform
Price and ease of use.