It is easy to interface with other services such as ticketing systems and the like. It is easy to get additional information about identified vulnerabilities.

Super fast, neat and top notch solution for Software Composition Analysis.

There's no history of comments or changes. Updates made to one version of a project are not easily available to other versions, or to other projects that use the same components.

It is very easy to use and integrate with the current continuous integration infrastructure. It is adding new features frequently to improve usability.

Upgrading it is a major pain / undertaking. Each time we need to upgrade the system we have to do the equivalent of installing it from scratch.

I love the speed and overall simplicity of the application. It does a good job of finding most open source packages and performs identification automatically.

The thing I like most about the Hub is the integrations. Engineers are moving toward a more automated build process and a have a tool that can support that is very nice.

Simple and easy to use, Responsive Customer support. Most of the softwares were already available.

Ease of Use and extensible integration availability.

The ease of identifying and managing the open source code  and as well examining the  source code for vulnerabilities and specifically the hidden security vulnerabilities is amazing.

A very good thing is that it provide features for code scanning, independently from language and technology, also integrated with CI/CD tools like Jenkins.

So far my experience with BlackDuck is great. I have seen almost positive response pretty much.

There are a lot of false alarms that should be corrected to update its database.

It have to pay year by year. In my job work on embeded system, our code size is very small (under 100 kB).

Some of the upgrades did not go smoothly. Some of the information that most IT departments require seems to be missing from the documentation.

Customer Support was quick & helpful. Most of the software already up there & less turnaround time.

Last but not least the technical support and customer care is really good.

I love the ability to see at a glance detailed dependency information. Also being able to follow the breadcrumbs to CVE reports.

Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

US Dollar

From small businesses to large enterprises, the amount of open source code being used in software applications today is increasing substantially. Black Duck is the industry's leading solution for open source management and license compliance. The comprehensive  Black Duck Knowledge Base contains over 4.5 million open source projects and 2,750 open source licenses, enabling our software to identify and mitigate critical risks in your applications and containers. Black Duck finds vulnerabilities and provides specific remediation guidance for eliminating these risks. In addition to source code, Black Duck Binary Analysis scans binary code for open source components. The tool continues to automatically monitor for new vulnerabilities that emerge throughout the development life cycle. For developers, security personnel, and legal teams alike, Black Duck provides the most complete security coverage and license compliance in the industry.

LongDescription

Application Security

User Management

Activity Tracking

Policy Management

Risk Assessment

Risk Analytics

Vulnerability Protection

Audit Trail

License Tracking

Security Auditing

Compliance Management

License Inventory

Risk Alerts

Real Time Notifications

Reporting & Statistics

Issue Tracking

Audit Management

Compliance Tracking

Reporting/Analytics

Monitoring

Prioritization

Third Party Integrations

Vulnerability Scanning

Application Encryption

Container Monitoring

Contact the Synopsys Software Integrity Group (SIG) Sales team at https://www.synopsys.com/software-integrity/contact-sales.html for more detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

Black Duck

In Person

Live Online

Webinars

Documentation

Videos

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Incident Reporting

Dashboard

Multi-Language

Patch Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Black Duck vs Freshservice

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