More efficient customer service with higher service level and better customer engagement and experience.

Robust conversational AI platform that help us build advance virtual agents without coding.

My overall experience of Boost. AI is great, it's simply good software.

I  like that it's easy to use, and the tool for searching conversations with many different things to filter on. I like that our AI supervisor suggest things and functions that could be of use to us.

It is very easy to use, it can be connected to other software through APIs. The company has good learning materials, same as marketing, webinars, news, etc.

Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.

None of our employees who use it has ever spoken a bad word about the software. Note that this is very unusual.

We implement a lot of new software and there is always something that gets on your nerves. People always have something to complain about.

If I have to say something negative then it is a lack of communication with regards to the product road-map.

The best NLP capabilities of the chatbot solutions on the  market and easy to develop and implement.

Very good NLP understanding. Very easy to use and create conversational flows by the AI Trainers.

This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.

Voice  support, messenger integration ( compared to competition claims). Cheat sheet comparing to competition and ROI templates.

We set it up really fast and got great user interaction almost immediately. The process to make it deeper and more impactful since initial set up has also been very enjoyable and successful.

Ease of use is probably its greatest strength. We were able to train a group of our own people as AI trainers in merely a few weeks.

Superior NLP performance, easy to train AI, highly packaged and easy to use, easy to integrate to back-end.

You add users and the service it offers does not decrease. The service of the support team is above what I expected.

A chatbot is only as good as you make it and Boost has enabled business to do exactly that. The tech is top tier and the tools make it really easy for business to train and maintain the bot.

Would recommend to anyone, who would like to create not only Q/A chatbot, but also implement integrations towards customer's core systems.

Positive overall experience. Great team, with very responsive PMs and partner resources.

Scalable customer service - especially during Corona crsis. Deep integrations to back-end systems allow for personalization of services.

The partner team is extremely responsive, pragmatic and fun to work with.

Integrates fully into the Zoho ecosystem, cheap, allows broadsheet layout, easy to use with external users.

I can't do a data analysis of participation and poor storage of documents.

Having one integrated solution across our company with all the Zoho products has been helpful.

This is fantastic and easy to use communication software for within our company. It integrates seamlessly with other zoho applications and with other external applications.

However, I have not had the best experience with Zoho customer service in general one time. Other times, I had a great experience.

The integrated chat options into other zoho software makes this an obvious choice for zoho users. Ability to use emoji, gif, share files make this a versatile chat system for our team.

Cliq or Slack - we've used both and stuck with Cliq.

For the price (free to really cheap) you have some great features and support. Features including group and private messaging and a decent protection.

This allows me to give the best customer service I can.

I like how I can easily communicate with my teammates and share files with them in the software. It had the video calling feature which came in handy during the pandemic.

If you use the Zoho suite, you should use Cliq. It easy to integrate and the learning curve is fast.

It is an amazing software to interact with your colleagues on both mobile and desktop.

I really like being able to get my question to a client or a co worker quickly is extremely important in my job.

I can keep the customer at ease knowing that I am not making them wait and they know I am working on getting the answers they need  so we can complete what they called for and get on with their day.

Ending a call quickly and successfully is what makes for a great customer experience.

Phone app either I haven't tried it or it sucks really bad. I'm not sure which it is.

Being able to check in with co workers or clients instantly is so much more productive. I can reach more people with information I need so quickly.

I particularly disliked the double panes within a chat window (opening the settings for a bot, for example).

Cliq has provided us with a quick, easy and seamless way to connect, share data and keep our teams in constant contact with each other.

Zoho Cliq is a great platform to interact with your colleagues. You can make groups and anyone can add or delete a person.

I don't like how lengthy it can be to set up and getting new users enrolled is a pain.

This could stand to have a tutorial feature. Some of the options on Cliq are difficult to find on your own.

Good voice and video quality. Excellent features to manage group  meetings.

I miss the giphy feature that I used when my company used Slack.

Cliq is a new messaging software in comparison to some of the most popular options, but just as good in my opinion. It is fast and fun to use.

If I had to choose something it would be the sound for the alert when you get a notification, but then again you want that noise to be annoying so you don't miss it.

Great alternative to Slack for a fraction of the cost. Good system for our team to use.

Simple, easy to learn and a great way to communicate with my colleagues.

Zoho Cliq is a product of Zoho universe and consists all the features needed in a instant messaging app. Value for money tool and highly recommended for small and medium organizations.

As with all products in the Zoho One Suite, my favorite part is how deeply Cliq integrates with the rest of our tools.

I haven't used it as a stand-alone app so I can't comment on that, but so far we are impressed with all the features of Zoho One and the integrations available.

What I like most about Zoho Cliq is how effortless staying connected is with all of the features that the software offers.

Zoho Cliq has provided us with a way of communicating company wide. Any user is fully capable of using the serve because of user friendly the service is.

I consider that the negative of the tool is that sometimes it is slow to load the files that need to be sent immediately.

US Dollar

Boost.ai is a cloud-based and on-premise conversational AI platform that empowers banks, credit unions, telecom service providers and other enterprises to design, deploy and manage chatbots to automate interactions with customers and employees, and respond to queries at scale.

The built-in admin panel lets organizations create natural interactions and conversation flows at scale via a user-friendly, no-code conversation builder, enabling customers to connect with engaging self-service solutions.

Boost.ai allows enterprises to utilize self-learning artificial intelligence (AI) to capture and repurpose information from multiple sources like chat logs, websites and old chatbots to develop and deploy advanced virtual agents in a matter of hours. It offers a variety of features including GDPR compliance, virtual agent network (VAN), Single Sign-On (SSO) authentication, AI trainer certification, conversational IVR and more. Additionally, managers can gain insights into quality ratings, interaction data, and other metrics through statistics and analytics dashboards.

Boost.ai facilitates integration with various third-party applications such as eGain, Zendesk, Salesforce, Microsoft Teams and more. Pricing details are available on request and support is extended via email, FAQs and other online measures.

LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Multi-Channel Management

Lead Capture

Code-free Development

For Developers

Customer Segmentation

Real-Time Monitoring

Customer Service Analytics

Sentiment Analysis

Natural Language Search

Communication Management

Customer Database

Natural Language Processing

Customer Experience Management

Configurable Workflow

Real Time Data

Performance Metrics

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Workflow Management

Email Management

Visual Analytics

Activity Dashboard

Reporting & Statistics

Knowledge Base Management

Chat/Messaging

Multi-Language

Speech Synthesis

Alerts/Escalation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Monitoring

Feedback Management

Pre-Configured Bot

Drag & Drop

Auto-Responders

Third-Party Integrations

Live Chat

Search/Filter

Compliance Management

Personalization

Business Process Automation

Web browser (OS agnostic)

Please contact boost.ai directly for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Boost.AI

In Person

Live Online

Webinars

Documentation

Videos

Zoho Cliq is a business collaboration software that helps simplify and streamline your communication with organized conversations and information that is easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business positively.

Meeting Management

Two-Way Audio & Video

Access Controls/Permissions

Employee Directory

SSL Security

Calendar Management

Collaboration Tools

File Transfer

Contact Management

Audio/Video Conferencing

Mobile Access

Discussions/Forums

File Sharing

Alerts/Notifications

Employee Database

Real-Time Chat

Event Calendar

Team Chat

Conferencing

Video Conferencing

Task Management

Document Management

@mentions

Unified Communications

Transcripts/Chat History

Multi-User Collaboration

Productivity Tools

Time Tracking

Productivity Analysis

Employee Activity Monitoring

Real-time Consumer-facing Chat

Presentation Streaming

Screen Sharing

Two Way Audio & Video

Workflow Configuration

Whiteboard

Scheduled Messaging

Call Recording

Private Chat

Scheduling

Recording

Audio Calls

Role-Based Permissions

Group Messaging

Reminders

Blogs

Event Management

Video Call Recording

Virtual Backgrounds

Read Receipts

Commenting/Notes

Zoho Cliq offers three paid plans - Standard, Professional, and Enterprise. A free plan is also available.

Boost.AI vs Zoho Cliq

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