Boost.AI
Boost.AI
About Boost.AI
Boost.ai is a cloud-based and on-premise conversational AI platform that empowers banks, credit unions, telecom service providers and other enterprises to design, deploy and manage chatbots to automate interactions with customers and employees, and respond to queries at scale.
The built-in admin panel lets organizations create natural interactions and conversation flows at scale via a user-friendly, no-code conversation builder, enabling customers to connect with engaging self-service solutions.
Boost.ai allows enterprises to utilize self-learning artificial intelligence (AI) to capture and repurpose information from multiple sources like chat logs, websites and old chatbots to develop and deploy advanced virtual agents in a matter of hours. It offers a variety of fea...
Awards and Recognition
FrontRunner 2021
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Showing 1 - 5 of 22 reviews
Marcos Daniel
Verified reviewer
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
May 2020
Robust conversational AI platform that help us build advance virtual agents without coding
Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions.
Pros
The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.
Cons
Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.
Reasons for choosing Boost.AI
I believe boost.ai offers better value for the money and that it has all the tools to develop the type of conversational AI agents we will be proud of.
Reasons for switching to Boost.AI
For developing advance virtual agents, we needed enterprise features.
Michael
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
April 2020
Virtual assistants
We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.
Pros
The ease of use Particularly great on Nordic languages The user interphase The quality Assurance during the training sessions
Cons
It would be great to have a multi tenant user interphase making more developers working simultaneously.
Reasons for choosing Boost.AI
Particularly because of the capabilities when it comes to the Nordic languages
Anonymous
Company size: 201-500 employees
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
May 2020
Virtual Assistant
Positive overall experience. Great team, with very responsive PMs and partner resources.
Pros
Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.
Cons
Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency.
Reasons for choosing Boost.AI
Boost has a very intuitive User experience and that is something that is vital to the adoption of any new technology platform.
Soren
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
May 2020
Amazing value for money
Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months.
Pros
This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.
Cons
If I have to say something negative then it is a lack of communication with regards to the product road-map.
Reasons for choosing Boost.AI
Boost.ai is much more advanced and can handle an unlimited number of conversations.
Markus
Company size: 10,000+ employees
Industry: Management Consulting
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
June 2020
The best conversational AI on the market
More efficient customer service with higher service level and better customer engagement and experience.
Pros
The best NLP capabilities of the chatbot solutions on the market and easy to develop and implement.
Cons
The solution could be more configurable for the admins/developers and the pricing is also reflecting the quality of the solution.
Reasons for choosing Boost.AI
Boost.ai has the best natural language processing capabilities, which means that the creation of a sophisticated chatbot is the easiest with Boost.ai solution.
