About Boost.AI

Boost.ai is a cloud-based and on-premise conversational AI platform that empowers banks, credit unions, telecom service providers and other enterprises to design, deploy and manage chatbots to automate interactions with customers and employees, and respond to queries at scale.

The built-in admin panel lets organizations create natural interactions and conversation flows at scale via a user-friendly, no-code conversation builder, enabling customers to connect with engaging self-service solutions.

Boost.ai allows enterprises to utilize self-learning artificial intelligence (AI) to capture and repurpose information from multiple sources like chat logs, websites and old chatbots to develop and deploy advanced virtual agents in a matter of hours. It offers a v...


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Supported Operating System(s):

Web browser (OS agnostic)

21 Reviews of Boost.AI

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(17)

17

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

May 2020

User Profile Picture

Marcos Daniel from Wize AI

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Robust conversational AI platform that help us build advance virtual agents without coding

Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions.

Pros

The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.

Cons

Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.

Reasons for Choosing Boost.AI

I believe boost.ai offers better value for the money and that it has all the tools to develop the type of conversational AI agents we will be proud of.

Reasons for Switching to Boost.AI

For developing advance virtual agents, we needed enterprise features.

April 2020

Michael from Front.ai

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Virtual assistants

We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.

Pros

The ease of use Particularly great on Nordic languages The user interphase The quality Assurance during the training sessions

Cons

It would be great to have a multi tenant user interphase making more developers working simultaneously.

Reasons for Choosing Boost.AI

Particularly because of the capabilities when it comes to the Nordic languages

May 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Virtual Assistant

Positive overall experience. Great team, with very responsive PMs and partner resources.

Pros

Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.

Cons

Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency.

Reasons for Choosing Boost.AI

Boost has a very intuitive User experience and that is something that is vital to the adoption of any new technology platform.

May 2020

User Profile Picture

Soren from Knowit Denmark

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Amazing value for money

Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months.

Pros

This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.

Cons

If I have to say something negative then it is a lack of communication with regards to the product road-map.

Reasons for Choosing Boost.AI

Boost.ai is much more advanced and can handle an unlimited number of conversations.

June 2020

Markus from Accenture

Company Size: 10,000+ employees

Industry: Management Consulting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

June 2020

The best conversational AI on the market

More efficient customer service with higher service level and better customer engagement and experience.

Pros

The best NLP capabilities of the chatbot solutions on the market and easy to develop and implement.

Cons

The solution could be more configurable for the admins/developers and the pricing is also reflecting the quality of the solution.

Reasons for Choosing Boost.AI

Boost.ai has the best natural language processing capabilities, which means that the creation of a sophisticated chatbot is the easiest with Boost.ai solution.